2012 Hurricane Sandy and impacts on US Airways

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Oct 28, 2012, 11:53 pm

#76

mizzou1

Join Date: May 2012

Posts: 514

Asking for original routing credit after hurricane cancellation?

My LAX-PHL-PIT flight on US Airways was cancelled due to Sandy storm. I was rebooked in LAX-CLT-PIT on US Airways. I want to credit miles to my Aegean account. How should I ask US for ORC?
I am thinking that the best way is to leave the FF# number blank and then send US Airways a retroactive ORC request with my A3 number. Do you think this is the most reasonable way?

Oct 29, 2012, 3:59 am

#77

milehighclubnz

Join Date: Jan 2008

Location: AKL

Programs: A3, AA, AF, AS, BA, SQ, UA, US, IHG, SPG

Posts: 352

Anyone getting through to reservations or Dividend Miles?

Been calling +1-800-428-4322 for an hour. Had 4 calls ended by US after the machine asking me all the passenger and itinerary info, then telling me "We want to give you the best possible service..." and told me to call back later.

If the system is overload they should put that message at the beginning of the call.

to US telephony system.

Oct 29, 2012, 8:15 am

#78

ellinj

Original Poster

Join Date: Jun 2005

Location: DCA

Programs: AA PPro, Mariott Ambassador, B6 Mosaic, SBUX Gold, Best Buy Elite

Posts: 1,838

Flight was cancelled overnight. I was able to get through in only a few minutes via the chairman line. Rebooked on Thursday.

Oct 29, 2012, 8:45 am

#79

silver springer

Join Date: Jan 2004

Location: Silver Spring, and Eastern Shore Md. USA

Programs: AA EXP, UA MM/Premier Gold, Hyatt Globalist,Hilton Honors Gold, IHG platinum, Club Carlson Gold

Posts: 1,059

Have US Airways call you back

Hi. I was on hold for two long periods trying to get through to US Airways to get a refund for my cancelled flight.

Instead go to www.gethuman.com and put US Airways in the search bar. Click on have US Airways call me back, enter your phone number and click join. I got a call back on my cell phone immediately and the refund was taken care of.

Terrific!

Oct 29, 2012, 8:56 am

#80

jwhite4304

Join Date: Apr 2010

Location: North Carolina

Programs: US Airways Platinum 2012, Hilton Diamond

Posts: 162

Quote:

Originally Posted by coachrowsey

Makes me glad I'm now retired & staying home

Joing the retirement club soon! Good advice

Oct 29, 2012, 9:32 am

#81

Flying Bat

Join Date: Oct 2011

Location: LON SIN HKG

Programs: AA, SPG, Hh, Amex MR, Marriott, ICH, VA, CC, LH

Posts: 433

No one manning the phones

I have found it is impossible to get through on the phone, anyone else having better luck?

Oct 29, 2012, 9:34 am

#82

Redhead

Join Date: Sep 2000

Location: OH

Programs: AA Lifetime Plat, Marriot Lifetime Gold

Posts: 9,538

They are surely overwhelmed with call volume and probably have fewer people in the domestic call centers due to the evacuations and storm damage. Unless it is urgent, I'd wait til after the storm

Oct 29, 2012, 9:36 am

#83

cactus47

Join Date: Nov 2010

Posts: 352

Quote:

Originally Posted by sbbutler93

Any planes left at PHL, DCA, LGA, EWR, etc?

Oct 29, 2012, 9:40 am

#84

kudzu

Join Date: Nov 2003

Location: AVL

Programs: AA EXP ; Cunard Plat

Posts: 4,211

Quote:

Originally Posted by ellinj

...I was able to get through in only a few minutes via the chairman line....

In times like this, it's good to have US status ....

I heard there was a backlog of over 1,000 calls on hold last night on the general line. It's frustrating for everybody. Some of the suggestions on this thread how US could improve sound good to me, and I hope US takes note.

I'm just glad I'm not flying in the next day or two.

Oct 29, 2012, 10:02 am

#85

marketingmom

Join Date: Oct 2009

Location: Philadelphia, PA

Programs: USAir Chairman

Posts: 64

My flight from PHL to London was just cancelled for Tuesday night. FYI,

Oct 29, 2012, 10:02 am

#86

thecherif

Join Date: Aug 2012

Location: Boston, Ma

Programs: AA Lifetime Gold

Posts: 21

Thanks for the tip...I hadn't heard of that site before. Luckily, I'm sorted out for this trip but that is likely to be handy in the future.

Oct 29, 2012, 10:09 am

#87

GNALUZU

Join Date: Sep 2008

Location: Scottsdale, AZ

Programs: AA Exec Plat, Marriott Plat, Priority Club Plat, HHonors Diamond, Avis CC

Posts: 673

Quote:

Originally Posted by mizzou1

This is going to sound insensitive, but if you want the original miles then rebook the same trip for after the storm passes.

Is the difference of 172 miles (according to the mileage calculator that I used) each way really going to have that big of an impact?

Oct 29, 2012, 10:14 am

#88

Jetstreamer

Join Date: Aug 2004

Location: London, England

Programs: BA Silver

Posts: 3,772

Quote:

Originally Posted by marketingmom

My flight from PHL to London was just cancelled for Tuesday night. FYI,

Same to MAN - stuck in Vegas

Last edited by Jetstreamer; Oct 29, 2012 at 4:07 pm

Oct 29, 2012, 10:16 am

#89

CrizzleColts

Join Date: Aug 2012

Location: Indianapolis, IN

Programs: HH Diamond, National Executive, Marriott Gold, US SP, Avis PS

Posts: 207

Quote:

Originally Posted by Jetstreamer

Same to MAN - stuck in Vegas

Could be stuck in worse places

Oct 29, 2012, 10:17 am

#90

kimharp

Join Date: Aug 2003

Posts: 327

Update 2

PHL/LHR canceled for Tuesday

. Rebooked for Wed, but not in Envoy--knew it was too good to last. Just an fyi for anyone who's in the same situation, today's agent changed my return to a day later with no hassle. Yesterday's agent would not do it. I don't know if it's because of the weather situation or I just got the right agent. Also, took about 5 tries to get into the queue on the SP line, but once I was in they answered within 5 mins. This was about noon today (Monday).