New Upgrade procedure and IT? -- email from US
Jul 24, 2012, 5:02 am
#91
Join Date: Jun 2005
Location: DCA
Programs: AA PPro, Mariott Ambassador, B6 Mosaic, SBUX Gold, Best Buy Elite
Posts: 1,838
New Upgrade procedure and IT? -- email from US
I just got one for next week that says "an unknown error has occurred please call the preferred desk"
Jul 24, 2012, 5:10 am
#92
Join Date: Sep 2000
Location: DCA/IAD
Programs: AA EXP; 1W Emerald; HHonors Diamond; Marriott Gold; UA dirt
Posts: 7,811
Well not exactly. I paid for F class. So I guess you could call it an upgrade.... Sorta.
Jul 24, 2012, 7:44 am
#93
Join Date: Feb 2004
Location: EWR
Programs: AA Exec Plat, United MM Gold, Hyatt Glob, Marriott Platinum, Packer Owner
Posts: 262
Direct Flights
Upgrading on direct flights (one-stop, no change of planes) has been a problem in the past and continues to be one. The "new" system won't recognize a Chairman for automatic upgrades on either segment; neither did the "old" system.
I have a direct flight thru PHX later this week. After noticing that a couple F/C seats on the second segment disappeared between six and four days out, I called the Chairman's line last night and fortunately a supervisor answered. She acknowledged that upgrading on direct flights are a problem in the system, and she also saw that two Chairmen had been upgraded in the previous two days. She took a few minutes to override the system and got me my upgrade.
I sent her an ABC card.
I have a direct flight thru PHX later this week. After noticing that a couple F/C seats on the second segment disappeared between six and four days out, I called the Chairman's line last night and fortunately a supervisor answered. She acknowledged that upgrading on direct flights are a problem in the system, and she also saw that two Chairmen had been upgraded in the previous two days. She took a few minutes to override the system and got me my upgrade.
I sent her an ABC card.
Jul 24, 2012, 8:07 am
#94
Join Date: Jun 2005
Location: DCA
Programs: AA PPro, Mariott Ambassador, B6 Mosaic, SBUX Gold, Best Buy Elite
Posts: 1,838
Upgrading on direct flights (one-stop, no change of planes) has been a problem in the past and continues to be one. The "new" system won't recognize a Chairman for automatic upgrades on either segment; neither did the "old" system.
I have a direct flight thru PHX later this week. After noticing that a couple F/C seats on the second segment disappeared between six and four days out, I called the Chairman's line last night and fortunately a supervisor answered. She acknowledged that upgrading on direct flights are a problem in the system, and she also saw that two Chairmen had been upgraded in the previous two days. She took a few minutes to override the system and got me my upgrade.
I sent her an ABC card.
I have a direct flight thru PHX later this week. After noticing that a couple F/C seats on the second segment disappeared between six and four days out, I called the Chairman's line last night and fortunately a supervisor answered. She acknowledged that upgrading on direct flights are a problem in the system, and she also saw that two Chairmen had been upgraded in the previous two days. She took a few minutes to override the system and got me my upgrade.
I sent her an ABC card.
Jul 25, 2012, 6:14 am
#95
Join Date: Apr 2009
Location: Midwest
Programs: AA Gold, HH Diamond
Posts: 120
I used an e-certificate to book a flight tomorrow. Had to call in over the phone - and booked the reservation. Flight was booked in June; but I did not receive any upgrade status emails for tomorrow's flight.
I have received emails on all other US trips this year including one last week. Has anyone else encountered this problem?
I have received emails on all other US trips this year including one last week. Has anyone else encountered this problem?
Jul 25, 2012, 6:18 am
#96
Join Date: Feb 2003
Location: Alexandria, VA - DCA
Programs: BA Gold, American Airlines, Marriott Plat, Hilton Diamond, IHG Diamond
Posts: 5,075
Jul 25, 2012, 6:37 am
#97
Join Date: Apr 2009
Location: Midwest
Programs: AA Gold, HH Diamond
Posts: 120
Just called and was given an upgrade and an apology. Phone rep indicated a "system problem" with upgrades and to call back and manually request an upgrade on the return. He said this was the third manual upgrade he had processed since yesterday.
Jul 25, 2012, 7:26 am
#98
Join Date: May 2009
Location: DCA
Programs: US CP, SPG Plat
Posts: 310
Same for me as a Plat, got my RNO-PHX-BWI direct flight upgrade at the 2 day window, but it came through. My understanding is that the trouble is that you have to be in the same seat for both flights so the same seat has to be available at your window for the u/g to process.
Jul 27, 2012, 12:44 pm
#99
Join Date: Jun 2005
Location: DCA
Programs: AA PPro, Mariott Ambassador, B6 Mosaic, SBUX Gold, Best Buy Elite
Posts: 1,838
Maybe US needs to talk to the folks at Award Wallet.
Got this, but still no email from US.
Got this, but still no email from US.
Jul 28, 2012, 12:14 pm
#100
Original Poster
Join Date: Jul 2010
Location: DCA
Programs: AA-Gold 0.425MM), AS MVP Gold, National EE, Marriott Titanium (LT-G), UA Silver
Posts: 1,136
Jul 28, 2012, 3:13 pm
#101
Join Date: Sep 2008
Location: Scottsdale, AZ
Programs: AA Exec Plat, Marriott Plat, Priority Club Plat, HHonors Diamond, Avis CC
Posts: 673
Jul 28, 2012, 4:35 pm
#102
Join Date: Jun 2005
Location: DCA
Programs: AA PPro, Mariott Ambassador, B6 Mosaic, SBUX Gold, Best Buy Elite
Posts: 1,838
Jul 28, 2012, 5:02 pm
#103
Join Date: Feb 2003
Location: Alexandria, VA - DCA
Programs: BA Gold, American Airlines, Marriott Plat, Hilton Diamond, IHG Diamond
Posts: 5,075
Jul 28, 2012, 5:06 pm
#104
Join Date: Sep 2008
Location: Scottsdale, AZ
Programs: AA Exec Plat, Marriott Plat, Priority Club Plat, HHonors Diamond, Avis CC
Posts: 673
Jul 28, 2012, 5:15 pm
#105
Join Date: Jun 2005
Location: DCA
Programs: AA PPro, Mariott Ambassador, B6 Mosaic, SBUX Gold, Best Buy Elite
Posts: 1,838