Lost Luggage Telephone Number
Jan 2, 2011, 3:11 am
#1
Original Poster
Join Date: Jan 2003
Programs: LH SEN***, Bonvoy LT Titanium
Posts: 1,726
Lost Luggage Telephone Number
I flew with US Airways TPA-PHL-MUC and my baggage did not make it. I filed a claim in MUC with US Airs handling agent, LH. Unfortunately LH can only fill out a piece of paper and does not get the file reference key until later on.
I was told that US Air would send me the reference key by text message. It has been 48 hours and I have not received anything. I have no problem with checking the net for the baggage status, but the feature is not so useful without a number.
I looked at the US web page and here at FT looking for a contact number without any success. Anyone have such a number that I can call to find out the file reference key?
Thanks!
I was told that US Air would send me the reference key by text message. It has been 48 hours and I have not received anything. I have no problem with checking the net for the baggage status, but the feature is not so useful without a number.
I looked at the US web page and here at FT looking for a contact number without any success. Anyone have such a number that I can call to find out the file reference key?
Thanks!
Jan 2, 2011, 3:32 am
#2
Join Date: May 2010
Programs: AA-EXP; IC - Amb
Posts: 36
The US baggage number is 1-800-371-4771. I don't know if you can get past the robots and speak with a real person there, however.
If you are still in Europe, the number there is 00800 24567890.
I only know these things because all 4 of our family's bags were lost or delayed on a return flight from BMA 3 days ago, so have the paperwork in front of me.
If you are still in Europe, the number there is 00800 24567890.
I only know these things because all 4 of our family's bags were lost or delayed on a return flight from BMA 3 days ago, so have the paperwork in front of me.
Jan 2, 2011, 10:19 pm
#3
Original Poster
Join Date: Jan 2003
Programs: LH SEN***, Bonvoy LT Titanium
Posts: 1,726
Thanks for the response. I managed to get a friendly agent on the phone who was able to provide me with the file reference number.
Unfortunately there was no information in the system concerning the location of the bag. I also find that the information listed on the website is rather limited. Not even the bag tag numbers are displayed.
Unfortunately there was no information in the system concerning the location of the bag. I also find that the information listed on the website is rather limited. Not even the bag tag numbers are displayed.