Lost Luggage Telephone Number

 
Old Jan 2, 11, 4:11 am
  #1  
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Marriott 10+ Badge
 
Join Date: Jan 2003
Programs: LH SEN***, Bonvoy Ambassador/LT Titanium
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Lost Luggage Telephone Number

I flew with US Airways TPA-PHL-MUC and my baggage did not make it. I filed a claim in MUC with US Airs handling agent, LH. Unfortunately LH can only fill out a piece of paper and does not get the file reference key until later on.

I was told that US Air would send me the reference key by text message. It has been 48 hours and I have not received anything. I have no problem with checking the net for the baggage status, but the feature is not so useful without a number.

I looked at the US web page and here at FT looking for a contact number without any success. Anyone have such a number that I can call to find out the file reference key?

Thanks!
cbellero is offline  
Old Jan 2, 11, 4:32 am
  #2  
 
Join Date: May 2010
Programs: AA-EXP; IC - Amb
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The US baggage number is 1-800-371-4771. I don't know if you can get past the robots and speak with a real person there, however.
If you are still in Europe, the number there is 00800 24567890.
I only know these things because all 4 of our family's bags were lost or delayed on a return flight from BMA 3 days ago, so have the paperwork in front of me.
Aakste is offline  
Old Jan 2, 11, 11:19 pm
  #3  
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Thanks for the response. I managed to get a friendly agent on the phone who was able to provide me with the file reference number.

Unfortunately there was no information in the system concerning the location of the bag. I also find that the information listed on the website is rather limited. Not even the bag tag numbers are displayed.
cbellero is offline  

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