flight62

B767-200 CLT-HNL-CLT *********MAIN CABIN (COACH)
US Airways Service at a Glance
Flight Segment Service F/As Responsible
Pre-Departure • Verify Main Cabin galley supplies B
• Ensure HHDs are working and transmit B
• Open outboard overheads C & E
Boarding • Assist passengers with finding seats and
luggage stowage C & E
• Assist in FC cabin during boarding F
• Read “General Boarding” announcement B
• Check with A regarding location of any
special needs passengers C & E
Safety Video/Demo • Show Safety Demonstration Video/Demo A
Level Off -
Primary Meal
Service
• Read “Level-off” announcement
• Read Hawaii “Forms Distribution”
announcement (when applicable)
• Read “Hawaii Headset Sales”
announcement
B
• Distribute State of Hawaii Department of
Agriculture forms
• Conduct headset sales from a cart, E & F
• Prepare beverage carts B & C
• Advise A when headset sales are
complete B
• Read “Feature Movie” announcement
• Read “Beverage and Entrée Choices
Initial Meal Service CLT-HNL-CLT”
announcement
B
• Cook meals - (If Main Cabin is full, 3
meals are cooked in FC) B
• Offer beverages (cup) B, C, E & F
• Clear-in
• Empty cans may be stowed only in the
A110 compartment
E & F
• Restock beverage carts
• Prepare meal carts B & C
• Offer meal choice and beverage (cup),
using both the beverage carts and meal
carts push-pull
B, C, E & F
• Clear-in E & F
• Restock beverage carts B & C
• Offer coffee or water; honor special
requests B, C, E & F
Customer Rest
Period
• Dim Main Cabin lights B
• Tidy aft galley B
• Remove dry ice from about 25% of the
ice cream cuplets to allow the ice cream
to soften and be available for purchase
B & C
• A minimum of two F/As always remain on
duty in the aft galley B, C, E & F
• Monitor aft galley, conduct snack sales
and answer call bells B, C, E & F
Customer Rest
Period (cont.)
• Approximately 30 minutes before the first
movie ends, remove dry ice from the
remaining ice cream cuplets to allow the
ice cream to soften
B & C
Ice Cream Sales • Utilizing one F/A per cart, with one HHD,
per aisle:
⇒ Offer ice cream and snacks for
purchase
⇒ Offer cups of water for hydration
service
⇒ Once sales are complete, replace dry
ice on remaining ice cream
B, C, E & F
• Offer a hydration service every 30
Arrival Service • Prepare carts with the arrival meals for
purchase - sandwich and fresh box B
• Prepare beverage carts B & C
• Gradually raise cabin lights B
• 90 minutes before arrival, perform
push-pull utilizing the beverage carts and
arrival meal carts
⇒ Read “Arrival Service Sandwich Sales
CLT-HNL-CLT” announcement
⇒ Offer passengers the arrival
sandwich, fresh box for purchase and
MarketPlace snacks
⇒ Offer passengers a beverage (cup)
B, C, E & F
• Clear-in meal and arrival beverage items;
meal containers go back into the arrival
meal carts
B, C, E & F
Approach • 40 minutes prior to arrival, read the
“Hawaii Forms Collection” announcement
(when applicable)
B
• Collect State of Hawaii Department of
Agriculture forms
• Give collected forms to A (when
applicable)
E & F
• Read “PED – Descent” announcement B
• Prepare cabin for arrival B, C, E & F
• Secure galley for arrival B & C
Post-Landing • Read “Arrival to Hawaii” announcement B
• Assist passengers in deplaning B, C, E & F
• Transmit HHDs B

Hope this helps

ALOHA!!

CMK10

I'm not good at reading this. Is Coach getting two free meals, one free meal/one BoB or two BoB?

BoeingBoy

One free meal (the 1st meal service) and BOB (the arrival meal service). In between there's the ice cream - 1 of 3 rotated Ben & Jerry's flavors for $2.

The service charts are a little hard to intrepret for "outsiders" - they're basically what duties which FA has at various times. The capital letter(s) at the end of each line is the FA position(s) - A FA, B FA, C FA, C & E FA's, etc.

Dining and Cabin Services has finally put out the details of the meals, both for HNL and GIG, but I won't steal any more of flight62's thunder.

Jim

flight62

Oh, Jim, thanks, but it isn't about me. You chime in any time.