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Star Alliance Award Bookings Using US Airways Miles - FAQ and Help Thread [MERGED]

Star Alliance Award Bookings Using US Airways Miles - FAQ and Help Thread [MERGED]

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Old Oct 28, 14, 10:29 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: NewbieRunner
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Update 08APR2014: Star Alliance Awards must have been booked by March 30, 2014. They are no longer available through US. This thread is mostly useful for historic purposes, and discussing issues such as schedule changes/route changes that affect FTers existing *A awards booked before 3/31/2014.

Discussion on using US miles to book oneworld awards is available here.

If you are looking for discussion on US's new partner awards that use various partners not in oneworld (many of whom are former *A partners), see the devoted thread on using US miles to book NON-oneworld partners here.

------------------------

Update 07JAN14: American Airlines award tickets bookable online on usairways.com or through reservation.

  • Award travel must be wholly on American Airlines or a combination of American Airlines and US Airways.
  • American Airlines awards cannot be combined with any of our current partner.
  • American Airlines award travel chart (PDF)

Please see the devoted thread on using US miles to book AA here.
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Old Dec 28, 13, 11:20 pm
  #19666  
 
Join Date: Jul 2012
Posts: 15
Originally Posted by LHR/MEL/Europe FF View Post
UA.com can provide some routings which are on the adventurous side, but such a back-track to China when a simple GUM-NRT or GUM-HNL would get you there is possibly a reason why it doesn't show.

you can search availability sector by sector via PEK and then put together your own itinerary and present those flights to USDM.
Appreciate the help. I am just wondering which route will require lesser miles or they will be priced the same. GUM-PEK-LAX-GUM/GUM-LAX-PEK-GUM
yindelong is offline  
Old Dec 28, 13, 11:59 pm
  #19667  
FlyerTalk Evangelist
 
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,210
Originally Posted by yindelong View Post
Appreciate the help. I am just wondering which route will require lesser miles or they will be priced the same. GUM-PEK-LAX-GUM/GUM-LAX-PEK-GUM
South West Pacific to USA is priced at 110K in biz class, 140K in F. It is a higher zone than SWP-Asia, so it won't make any difference to the over all cost.

SWP-Asia is 90K in biz and 120K in F, so asia is a lower zone than USA. So if USDM allows your to stop in Aisa then it won't make a difference to the higher USA price.
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Old Dec 29, 13, 2:49 pm
  #19668  
 
Join Date: Aug 2005
Location: CLT
Posts: 481
I booked award tickets for 2 for the end of January CLT-MUC-LHR-BKK. CLT-MUC-LHR in J, LHR-BKK in F.

The CLT-MUC flight on LH, and CLT-LHR flight on US, leave within 30 minutes of each other.

If there are 2 empty J seats on CLT-LHR the day of departure, is there any chance they would put us on that flight rather than make us connect through MUC?

I plan to ask at each opportunity, check-in, lounge and gate, but wondered what my odds might be. Logically, it seems it would be advantageous to US if there were empty seats to accommodate us.

Thanks!

Last edited by jchock1; Dec 29, 13 at 3:13 pm
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Old Dec 29, 13, 3:49 pm
  #19669  
 
Join Date: Nov 2012
Location: PHX these days
Programs: US Chairman, M&M FTL
Posts: 222
I am not so sure that it will work unless if there is an oversold situation or IRROPS... and it is almost sure not to happen if you check in luggage. If they allow it, I suspect that you will need to pay for change... And on an award, you do not just need two J seats open; you need 2 seats open for awards. And you are talking about LH -> US change... which is even harder.

You chose to connect in MUC - why should they move you to another flight?

However - if there are open seats for awards, I would call way ahead and try to convince them to move me (and pay for the change if that is what is needed). But at the airport? I really do not think so.
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Old Dec 29, 13, 4:06 pm
  #19670  
 
Join Date: Mar 2010
Location: PHL
Programs: AA Executive Platinum; Hilton Diamond
Posts: 2,488
Your best chance is if there is a schedule change ... even a minor one will help you do it. Otherwise, I doubt that you can do it for free.
apeortdz is offline  
Old Dec 29, 13, 5:15 pm
  #19671  
 
Join Date: Aug 2005
Location: CLT
Posts: 481
There weren't award seats open for CLT-LHR on US when I booked, thus the extra connection through MUC on LH, and I check daily to see if any open up CLT-LHR.

I may try calling ahead of time to see if they might be able to open up a couple of award seats if there are still seats available a week or so before departure and it's not looking like they'll be able to sell them.

I've already changed the return part of my trip due to a 2-minute schedule change, so I've used up my freebie change.

I assume US has to pay LH for my flights, and it seems if they have empty seats going out on their own flight, it'd be in their best financial interests to put me on their metal.

Not a huge deal either way, as the total travel time is about the same, but would be nice to avoid an extra connection. And, we don't check bags, so that would not be an issue.

Last edited by jchock1; Dec 29, 13 at 5:22 pm
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Old Dec 29, 13, 7:37 pm
  #19672  
 
Join Date: Dec 2012
Location: Charlotte
Programs: Hilton Diamond, Marriott Platinum Elite, AA Platinum Pro, Hertz Presidents
Posts: 1,214
Originally Posted by jchock1 View Post
There weren't award seats open for CLT-LHR on US when I booked, thus the extra connection through MUC on LH, and I check daily to see if any open up CLT-LHR.

I may try calling ahead of time to see if they might be able to open up a couple of award seats if there are still seats available a week or so before departure and it's not looking like they'll be able to sell them.

I've already changed the return part of my trip due to a 2-minute schedule change, so I've used up my freebie change.

I assume US has to pay LH for my flights, and it seems if they have empty seats going out on their own flight, it'd be in their best financial interests to put me on their metal.

Not a huge deal either way, as the total travel time is about the same, but would be nice to avoid an extra connection. And, we don't check bags, so that would not be an issue.
You mention using up your freebie change?
The only free changes would be within 24hrs, or unlimited if you are CP for awards.
I really don't think a phone call will have any effect on them opening up award seats. Try have advanced algorithms to determine the fare matrix and I presume them to be fairly rigid.
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Old Dec 30, 13, 6:08 am
  #19673  
 
Join Date: Nov 2000
Location: BWI
Programs: Only loyal to WN or Best Price/ Route
Posts: 1,001
Originally Posted by PGHflyer View Post
I had a schedule change (new flight number) that I haven't "accepted" yet. When I booked my business class itinerary, one leg (PIT-ORD on UA) had to downgrade to a coach seat as their was only one F available....it looks like there are now F awards available....has anyone been able to get their seat class honored in the event of a schedule change? I know they won't normally do it without a schedule change fee.
Just to close the loop, I did call US CS and even though the time changed by only 10 minutes, it was a new flight #, and the agent was able to see and grab the other UA F seat for us to replace the coach we had to take on that leg on initial booking....no charge.
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Old Dec 30, 13, 6:28 am
  #19674  
 
Join Date: Nov 2000
Location: BWI
Programs: Only loyal to WN or Best Price/ Route
Posts: 1,001
Originally Posted by intheairagain View Post
Just curious if this is the norm, I know getting Business Class to Sydney using miles is tough but I have been calling the Chairmans Desk every few days for several months now and have not been able to get anything! Would like to go from BDL but could do JFK, LGA, PHL and have any layover leave Feb 17-19 any day return July 1-3 any day. Just seems impossible am I doing something wrong! Also feel like the agents are so bothered checking but I cant check myself. Just curious if any one had any idea's? Thanks!
I booked from PIT to SYD in Business back in April 2013 for our trip in late Feb 2014 (your timeframe). I spent many, many hours researching routing with the ANA tool. There was ZERO availability on ANY United flights leaving the US - even at almost one year in advance. There was spotty availability from other star worldwide gateways but not business openings from US to those gateways. Literally, the only options without long coach flights from any USA gateways to Australia were via OS (Asiana). Those flights currently have the older style business class (No AVOD, No Flat Seats) but it still beats coach for 24 hours. Good luck.
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Old Dec 30, 13, 8:37 am
  #19675  
TPJ
 
Join Date: Jun 2008
Programs: TK*G (E+), AA OWE (Plat Pro), IHG Plat Ambassador
Posts: 7,395
LAX (CA in F on 77W^) PEK (stopover) (CA in C) SYD (TG in C) BKK (CA in C on 772) PEK (CA in F on 77W^) LAX for 120k miles and $168.00

A bit concerned about CA, but 77W F trip reports are extremely positive (http://www.flyertalk.com/forum/other...0er-seats.html). The question is how to survive PEK-SYD in C on A330 (ok, ok - I know - still better than in Coach).

PS. All my limited experiences with CA were (so far) positive...
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Old Dec 30, 13, 12:57 pm
  #19676  
 
Join Date: Apr 2004
Location: Boston, MA
Programs: AMEX Centurion/Platinum, SPG Platinum, ICH Platinum, UA 1K, Delta Gold, Hilton Gold
Posts: 430
US to North Asia reward redemption

I am a Boston-based UA *G flyer and wanted to use some of my US miles before they merge with AA (specifically, the 90k to North Asia route).

I think US rules is one stop-over or one open-jaw per direction, and my main intention would be to visit Manila, PI. Could I do the following itinerary and have it count as 90k instead of 110k?

BOS - SJC (stop) - PEK
PEK - MNL (stop) - BOS
Azurik is offline  
Old Dec 30, 13, 1:54 pm
  #19677  
 
Join Date: Nov 2000
Location: BWI
Programs: Only loyal to WN or Best Price/ Route
Posts: 1,001
I think it is per R/T, not per one-way.
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Old Dec 30, 13, 1:59 pm
  #19678  
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Originally Posted by TPJ View Post
. The question is how to survive PEK-SYD in C on A330
It's a full flat bed, so at least you'll be comfortable and frustrated rather than uncomfortable and frustrated (if anything is not up to standard )
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Old Dec 30, 13, 1:59 pm
  #19679  
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Originally Posted by Azurik View Post
I am a Boston-based UA *G flyer and wanted to use some of my US miles before they merge with AA (specifically, the 90k to North Asia route).

I think US rules is one stop-over or one open-jaw per direction, and my main intention would be to visit Manila, PI. Could I do the following itinerary and have it count as 90k instead of 110k?

BOS - SJC (stop) - PEK
PEK - MNL (stop) - BOS
Originally Posted by PGHflyer View Post
I think it is per R/T, not per one-way.
Yes it's one stopover per itinerary, not per direction.
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Old Dec 30, 13, 2:10 pm
  #19680  
 
Join Date: Mar 2009
Location: ZRH/SFO
Programs: A3*G - AZ CFP- HH DIA
Posts: 3,666
Originally Posted by Azurik View Post
Could I do the following itinerary and have it count as 90k instead of 110k?

BOS - SJC (stop) - PEK
PEK - MNL (stop) - BOS
Only one stopover as stated above.

And you can not choose destination and stopover city. The destination is always the furtherst point of your routing, that would be MNL and not PEK. MNL is situated in south asia, so the ticket would cost 120k isof 90k.
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