CP desk will be expanding
Sep 12, 2005, 3:11 pm
#1
Original Poster
Join Date: Jul 2004
Location: Honolulu, Hawaii
Programs: US1
Posts: 1,928
CP desk will be expanding
Well I just got off the phone with a CP agent and she told me that the CP desk will be expanding due to the merger. They are going to be hiring and in some cases bringing people back. She also said that there is a very good possibility that they will be bringing the DMCS desk back.
She said for now the DMCS desk is done by a contracted group in FLL however, they do have some of the original DMCS agents and supervisors that work at the CP desk and at the gold and silver desks. According to the CP agent on the phone she said that CEO Doug from HP does not like out sourcing. She said that there is an excellent chance that the regular reservation line will be brought back in house as well.
I hope I don't get pounced on here. I am just relaying what I was just now told.
She said for now the DMCS desk is done by a contracted group in FLL however, they do have some of the original DMCS agents and supervisors that work at the CP desk and at the gold and silver desks. According to the CP agent on the phone she said that CEO Doug from HP does not like out sourcing. She said that there is an excellent chance that the regular reservation line will be brought back in house as well.
I hope I don't get pounced on here. I am just relaying what I was just now told.
Sep 12, 2005, 4:50 pm
#5
Moderator: American AAdvantage & Marriott Bonvoy
Join Date: Oct 2002
Location: PHX
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Posts: 8,114
Originally Posted by US AIRWAYS FAN
. . . I hope I don't get pounced on here. I am just relaying what I was just now told.
This is very positive! The international outsourcing that US has done is not consistent with HP's historical service philosophy under Parker, so I was hoping that he & his team would realize the liability to the company and bring it back in-house. I really hope it happens.
Sep 12, 2005, 6:14 pm
#6
Join Date: Mar 2005
Location: its FREEZING!!! even in summer!
Programs: OnePass, GoldPoints Elite, ErrorPlan, Star Gold, United Premier Exec, Starwood Gold
Posts: 142
Res sucks
Bring back Baggage Services as well! Although I believe at HP its all automated and you can "leave a message after the beep".... our guys are just as bad in San Salvador...
Res makes ** soo many ** errors its hard to believe.. too bad we can't hold the Rent-A-Rez centers liable for their f'ups...
Res makes ** soo many ** errors its hard to believe.. too bad we can't hold the Rent-A-Rez centers liable for their f'ups...
Sep 12, 2005, 6:21 pm
#7
Original Poster
Join Date: Jul 2004
Location: Honolulu, Hawaii
Programs: US1
Posts: 1,928
Originally Posted by AZ Travels the World
Pounced on?! Perhaps only by people jumping for joy so high that they accidentally land on top of you!
This is very positive! The international outsourcing that US has done is not consistent with HP's historical service philosophy under Parker, so I was hoping that he & his team would realize the liability to the company and bring it back in-house. I really hope it happens.
This is very positive! The international outsourcing that US has done is not consistent with HP's historical service philosophy under Parker, so I was hoping that he & his team would realize the liability to the company and bring it back in-house. I really hope it happens.
The only reason I say pounce on me is because normally I do not believe something until I actually see it in writing. I even asked the CP agent if she was sure and she said she was told directly from her sup. So I am keeping my fingers crossed.
