Cancel Tickets/Medical Reasons

Old Sep 8, 05, 1:32 pm
  #1  
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Join Date: Jun 2001
Location: SoCal
Posts: 116
Cancel Tickets/Medical Reasons

I need to cancel 2 international tickets for September 24th as a result of a medical problem, i.e. my wife needs to have non- elective surgery. Is there a procedure to waive the change fees? Thanks.
stevelb is offline  
Old Sep 8, 05, 6:11 pm
  #2  
 
Join Date: Jun 2001
Location: London, UK
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Unfortunately there is not.
catwood is offline  
Old Sep 8, 05, 8:58 pm
  #3  
 
Join Date: Nov 2002
Location: Boynton Beach, FL, USA
Posts: 720
No...there's no procedure for it. However, I did have some luck on the one and only occasion when I had to postpone a flight for medical reasons. I managed to get an ear infection the day before a flight from TPA to ORD. The ER doctor I saw in St Petersburg found out through our conversation that I was to fly to Chicago the next day and said, "If you do, you'll risk rupturing your ear drum." Having already had one surgery to repair an ear drum, I elected to try to postpone my flight. The doctor wrote a medical notice for me to give to US Airways. I suspected that, per US Airways' policy, the note would do no good whatsoever. However, I got a gate pass for the TPA US Airways Club and pleaded my case with a friendly Club rep. She changed my flight to the following day with no penalty.

All that is to say, it probably won't happen, but it never hurts to ask. You might just get the right person.

Of course, in my case, it probably helped that I was CP and the agent in TPA recognised me from my frequent visits to that Club locale.
TravelScholar is offline  
Old Sep 8, 05, 10:26 pm
  #4  
 
Join Date: Sep 2002
Location: mystic island, nj, USA
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Please call CCY and ask to speak with Ben Dover he is in charge of exceptions to fare rules. His motto is we're not happy until you're not happy.

Good luck, may the schwartz be with you.
PineyBob is offline  
Old Sep 9, 05, 8:01 am
  #5  
 
Join Date: Aug 2004
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Originally Posted by PineyBob
Please call CCY and ask to speak with Ben Dover he is in charge of exceptions to fare rules. His motto is we're not happy until you're not happy.

Good luck, may the schwartz be with you.
I heard that Ben had been replaced by Helen Waite. So, if you have issues and Ben Dover is not available, go to Helen Waite.
snokums925 is offline  
Old Sep 9, 05, 1:49 pm
  #6  
 
Join Date: Sep 2002
Location: mystic island, nj, USA
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Originally Posted by snokums925
I heard that Ben had been replaced by Helen Waite. So, if you have issues and Ben Dover is not available, go to Helen Waite.
Helen Waite is Ben's very capable assistant. I just had to Chiame in.
PineyBob is offline  

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