Tell 'Em When They Do Good
Sep 4, 2004, 6:09 am
#1
Original Member
Original Poster
Join Date: May 1998
Location: CT (NYC Suburbs), Gulf Stream, FL
Programs: United Premier 1K, American AAdvantage Gold
Posts: 3,089
Tell 'Em When They Do Good
or well, to use proper Engllish. I stupidly got caught up in Hurricane Frances, and made my escape via San Juan, back over Philly. I flew AA (First) from Miami, then came back up on the A330 (Envoy) out of Puerto Rico. Because of San Juan being a cheap fare market, and thanks to the help of US phone agents, it ended up only costing a couple of hundred bucks, and unlike thousands of others who were stranded, I'm able to watch my home blow away in the comfort of my summer place. Seriously, there just was no comparison between AA and US, at any level, and the AA operation at MIA almost makes Philly look civilized. I'm the first to unload when I don't like what they do, but when you see them do things right, they should be told that, too. Memo to the company. Lose the plastic cups. It sounds petty, and I don't drink much on planes, but the visual effect really degrades what otherwise is a very decent product. Perception is reality. It's why people buy real furniture for their living rooms, when they can have office waiting room stuff for a lot less.
Sep 4, 2004, 6:40 pm
#2
Join Date: Aug 2003
Posts: 420
Originally Posted by deelmakur
. Seriously, there just was no comparison between AA and US, at any level, and the AA operation at MIA almost makes Philly look civilized. .
All kidding aside, I'm glad that your are out of harm's way.
Good luck to all of you Florida; I hope that you and your homes will be safe.
Sep 4, 2004, 6:46 pm
#3
Join Date: Feb 2003
Location: Alexandria, VA - DCA
Programs: BA Gold, American Airlines, Marriott Plat, Hilton Diamond, IHG Diamond
Posts: 5,075
Am I alone here , or does the fact that deelmakur avoided a hurricane by flying a US A330 in an Envoy seat piss anyone else off????
Sep 7, 2004, 9:45 am
#5
Join Date: Nov 2003
Location: AVL
Programs: AA EXP ; Cunard Plat
Posts: 4,211
They Sure Done Good in Miami this weekend
What happened in MIA yesterday (Labor Day) continues to reinforce my belief that the CP desk is the best friend you could possibly have during irregular ops.
I was in Rio for the week, with a Sat return connecting in MIA. With the approach of the hurricane, Varig had cancelled GIG - MIA flights as early as Thu night, and our re-booked Sun evening flight also looked real uncertain as AA had cancelled their Sun flights and told my other friends that "Tue is the earliest we can get you out".
*Alliance parter Varig did indeed leave Sun evening - my CP companion was op-UGed to First (only one seat left) leaving me in Business (I'm told later that there's not much difference between First and Business on Varig - yeah, right.....). We arrived early Mon morning in MIA to find out that US's first flight out was not til around noon.
Waiting for us at check-in were 2 *confirmed* seats up front on the first US flight MIA - CLT since the hurricance. No fuss, no bother. And there was a horde of stand-bys later at the gate.
A friend in need is a friend indeed. Thanks again, US Airways!
I was in Rio for the week, with a Sat return connecting in MIA. With the approach of the hurricane, Varig had cancelled GIG - MIA flights as early as Thu night, and our re-booked Sun evening flight also looked real uncertain as AA had cancelled their Sun flights and told my other friends that "Tue is the earliest we can get you out".
*Alliance parter Varig did indeed leave Sun evening - my CP companion was op-UGed to First (only one seat left) leaving me in Business (I'm told later that there's not much difference between First and Business on Varig - yeah, right.....). We arrived early Mon morning in MIA to find out that US's first flight out was not til around noon.
Waiting for us at check-in were 2 *confirmed* seats up front on the first US flight MIA - CLT since the hurricance. No fuss, no bother. And there was a horde of stand-bys later at the gate.
A friend in need is a friend indeed. Thanks again, US Airways!
Sep 7, 2004, 2:00 pm
#6
FlyerTalk Evangelist
Join Date: May 2001
Location: Southern California/In the air
Programs: DL
Posts: 10,382
I hope everything turned out OK with your home. I've talked to several people down that way who say Palm Beach County is still a real mess -- traffic lights out, no power and so forth. From what I've heard, you were smart to get out when you did -- even if MIA-SJU-PHL is a bit circuitous.
Sep 7, 2004, 7:11 pm
#7
Join Date: Sep 2002
Location: mystic island, nj, USA
Posts: 2,377
Somebody Tell CCY Too!
Originally Posted by kudzu
Waiting for us at check-in were 2 *confirmed* seats up front on the first US flight MIA - CLT since the hurricance. No fuss, no bother. And there was a horde of stand-bys later at the gate.
A friend in need is a friend indeed. Thanks again, US Airways!
Can someone please explain this to Jerry glass as he continues his attempt to turn all aspects of US Airways into the Wal-Mart of the air?
Sep 8, 2004, 1:40 pm
#8
Join Date: Dec 2002
Location: Washington, D.C.
Programs: UA Premier 1K: PlAAtinum; DL SM, MM; Marriott Gold; CO Plat Emeritus; NW Plat Emeritus
Posts: 4,776
Credit where due -- I just spoke to an extremely helpful and competent DM rep, who booked me some *A award travel for Nov.