Help! Need Quick Access to US to Change Flight
Feb 16, 2003, 7:08 am
#1
Original Poster
Join Date: Sep 2000
Location: Oceanside, NY USA
Posts: 1,128
Help! Need Quick Access to US to Change Flight
Right now I've been on hold 75 mins to change a LGA-DCA flight due to today's blizzard. Any suggestions if there is a number to reach a human voice quickly? I am GP.
Thanks-
Thanks-
Feb 16, 2003, 5:11 pm
#3
Join Date: Jul 2000
Location: Commuting around the mid-atlantic and rust-belt on any number of RJs
Programs: TSA Random Selectee Platinum, * Gold, SPG/HH/MR mid-tier, and a tiny bag of pretzels.
Posts: 9,255
The FAA is currently saying that BWI and DCA will both be closed until 12pm EST on 2/17.
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Saving the world, one clue at a time.
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Saving the world, one clue at a time.
Feb 17, 2003, 12:06 pm
#4
Join Date: Feb 2002
Location: Greenwich, CT, USA
Posts: 505
Keep holding and someone should answer!
I was told the wait time was 58 minutes this morning. I waited on the phone. Got through in over 58 minutes.
Good to have a speakerphone so you can stay on the phone while not physically having the phone stay on you!
I was told the wait time was 58 minutes this morning. I waited on the phone. Got through in over 58 minutes.
Good to have a speakerphone so you can stay on the phone while not physically having the phone stay on you!
Feb 17, 2003, 12:15 pm
#5
Join Date: May 2000
Location: HH Gold, Marriott Gold, PC Plat, Emirates Silver
Posts: 2,677
As a CP my hold time was about 30 seconds this morning at about 9:30.
An excellent job by US.
Especially considering the VRU for flight info was busy and the web site times out trying to get flight info.
An excellent job by US.
Especially considering the VRU for flight info was busy and the web site times out trying to get flight info.
Feb 17, 2003, 12:23 pm
#6
Join Date: Jul 2000
Location: Commuting around the mid-atlantic and rust-belt on any number of RJs
Programs: TSA Random Selectee Platinum, * Gold, SPG/HH/MR mid-tier, and a tiny bag of pretzels.
Posts: 9,255
I think CPs roll from the CP queue to the very top of the regular queues, which is probably why your call went right thru.
Were I not CP and faced with flying during this weather, I'd simply drive to the airport to make alternate arrangements--it would probably be quicker...
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Saving the world, one clue at a time.
Were I not CP and faced with flying during this weather, I'd simply drive to the airport to make alternate arrangements--it would probably be quicker...
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Saving the world, one clue at a time.
Feb 18, 2003, 11:39 am
#7
Join Date: Apr 2002
Location: Pennsylvania
Programs: HHonors Silver
Posts: 4,030
At least you were put on hold - Now when I try to speak to a human I either get a message saying "use the Internet or call back later" or a busy signal.
I guess I should have been more proactive about exchanging my paper upgrades for e-upgrades...
I guess I should have been more proactive about exchanging my paper upgrades for e-upgrades...
