Office Max [master thread]
Oct 14, 2011, 2:16 pm
#271
FlyerTalk Evangelist
Join Date: Aug 2001
Location: Finally back in Boston after escaping from New York
Posts: 13,644
Oct 14, 2011, 2:43 pm
#273
Join Date: Feb 2003
Location: On strike
Posts: 8,135
For a criminal mastermind, I don't seem to be racking up the expected ill-gotten gain. Should I build an ice fortress in the Arctic or something?
Oct 14, 2011, 4:08 pm
#275
Join Date: Aug 2011
Posts: 11
Oct 14, 2011, 4:46 pm
#276
Join Date: Nov 2007
Location: PHX
Posts: 4,787
Add me to those who sent the e-mail yesterday and got the points today. I did my order on 9/26 but the activity date posted as yesterday as others are reporting.
So, this is definitely not a last minute hit -- anyone who hasn't done this one yet should asap.
So, this is definitely not a last minute hit -- anyone who hasn't done this one yet should asap.
Oct 14, 2011, 5:34 pm
#278
Join Date: Nov 2008
Location: Home Airports: CAE/CLT
Programs: Hyatt Globalist, National Executive
Posts: 5,452
I emailed them Wednesday night, go an email late yesterday, no miles yet.
_________________________
OK, some time in the last 1 hour and 20 minutes the miles hit my account. Now I freed up to obsess on other hits.
_________________________
OK, some time in the last 1 hour and 20 minutes the miles hit my account. Now I freed up to obsess on other hits.
Last edited by Gamecock; Oct 14, 2011 at 7:14 pm
Oct 15, 2011, 8:00 am
#280
Join Date: Feb 2003
Location: On strike
Posts: 8,135
A recap
Once more, let's reflect for a moment on how badly OMX has handled their supposed partnership with US:
If there's a business school course called "Organizational Incompetence: How to Be More Dense Than Molybdenum," this case study really needs to be taught there.
- They managed to break their landing page for the US offer.
- When people called OMX to report and complain, their CSRs -- including supervisors -- gave various conflicting (and equally wrong-headed) accounts ranging from "the US website is broken; call them" to "just log into your US account and the information will be automagically transferred to our website when you click on the partner link."
- (I leave aside the fact that assorted people here on FT tried to argue in support of these fatuous claims, notwithstanding the available evidence and certain incontrovertible facts about how HTTP works.)
- Eventually, after enough people complained to US and OMX, the latter promised to fix the problem. After an inexplicably long wait of several days, the US offer landing page finally returned, offering a place to enter your US number ...
- ...except that this "fix" had no effect whatsoever, except the placebo effect of calming exasperated GSers, who assumed that OMX was actually capable of disambiguating Shinola from other substances.
- As a result, it's Groundhog Day again, with FTers calling OMX, only to be told by their utterly stupid CSRs that "we don't ever get your US number; call them about this order" and/or "wait 6-8 weeks and everything will be Just Fine."
- So OMX suffers yet another self-inflicted wound as its phone & email CSRs field a deluge of customer requests for manual posting of miles.
If there's a business school course called "Organizational Incompetence: How to Be More Dense Than Molybdenum," this case study really needs to be taught there.
Oct 15, 2011, 9:43 am
#281
Join Date: Mar 2011
Location: FL
Programs: AAdvantage Elite Plat, HH Gold, SPG Gold, Hertz Gold, BA
Posts: 498
Oct 15, 2011, 9:48 am
#282
Join Date: Jan 2008
Location: Brooklyn, NY
Programs: Delta Skymiles (Silver), PriorityClub (Platinum), BA, AA, CO, Hilton Honor, SPG
Posts: 344
Great
I was thinking if I should order from OfficeMax and get the hit. Now it seems email works fine. I am going to place an other and see what happen :-) Thank you all
Oct 15, 2011, 11:14 am
#284
Join Date: Dec 2004
Location: SEA
Posts: 1,887
Actually, this wasn't too bad of a hit. A first world problem at best. Just cost me $10, some lost patience, and one email. I'll take it over any of the $20+ hits. I think NetSol w/ coupon is going to be the cardiac bet this year with 20K GS miles riding on it for a lot of folks if they don't insure it with another hit. No thanks!
Oct 15, 2011, 1:28 pm
#285
Join Date: Apr 2004
Location: PHL
Programs: AA(PPro), UA, AGR, BW(Plat), HH, WoH, MB(S)
Posts: 778
I have to say that OfficeMax resolved the problem for me quickly and easily. One e-mail from me, acknowledgment from them, miles posted two days later. Sometimes a good measure of service is how problems are handled. I'd give OfficeMax high marks in that regard.
No signature required on my order (printer ink).
No signature required on my order (printer ink).