Removing of already-posted bonus miles from "Map of Dreams” offer
Jul 12, 2012, 6:29 pm
#1
Company Representative, United Airlines
Original Poster
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
Removing of already-posted bonus miles from "Map of Dreams” offer
Hi Everyone,
I wanted to give you a quick heads up that, although some of you have seen miles post from our “Map of Dreams” offer, we accidentally began crediting these a bit earlier than planned and have subsequently found that many did not post correctly. To fix this, later tonight, we will be removing any bonus miles that were credited and will re-qualify all customers after the promotion completes on July 15th. We will post the correct number of bonus miles by July 28. This update process will only impact bonus miles that are part of the offer. It will not affect base miles, PQM and PQS.
Shannon
I wanted to give you a quick heads up that, although some of you have seen miles post from our “Map of Dreams” offer, we accidentally began crediting these a bit earlier than planned and have subsequently found that many did not post correctly. To fix this, later tonight, we will be removing any bonus miles that were credited and will re-qualify all customers after the promotion completes on July 15th. We will post the correct number of bonus miles by July 28. This update process will only impact bonus miles that are part of the offer. It will not affect base miles, PQM and PQS.
Shannon
Jul 12, 2012, 7:03 pm
#2
Join Date: Feb 2011
Location: Tx.
Programs: UA, SPG, Hilton, Mrt., PC, Hertz
Posts: 173
Hi Everyone,
I wanted to give you a quick heads up that, although some of you have seen miles post from our “Map of Dreams” offer, we accidentally began crediting these a bit earlier than planned and have subsequently found that many did not post correctly. To fix this, later tonight, we will be removing any bonus miles that were credited and will re-qualify all customers after the promotion completes on July 15th. We will post the correct number of bonus miles by July 28. This update process will only impact bonus miles that are part of the offer. It will not affect base miles, PQM and PQS.
Shannon
I wanted to give you a quick heads up that, although some of you have seen miles post from our “Map of Dreams” offer, we accidentally began crediting these a bit earlier than planned and have subsequently found that many did not post correctly. To fix this, later tonight, we will be removing any bonus miles that were credited and will re-qualify all customers after the promotion completes on July 15th. We will post the correct number of bonus miles by July 28. This update process will only impact bonus miles that are part of the offer. It will not affect base miles, PQM and PQS.
Shannon
Jul 12, 2012, 7:17 pm
#3
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,965
Hi Everyone,
I wanted to give you a quick heads up that, although some of you have seen miles post from our “Map of Dreams” offer, we accidentally began crediting these a bit earlier than planned and have subsequently found that many did not post correctly. To fix this, later tonight, we will be removing any bonus miles that were credited and will re-qualify all customers after the promotion completes on July 15th. We will post the correct number of bonus miles by July 28. This update process will only impact bonus miles that are part of the offer. It will not affect base miles, PQM and PQS.
Shannon
I wanted to give you a quick heads up that, although some of you have seen miles post from our “Map of Dreams” offer, we accidentally began crediting these a bit earlier than planned and have subsequently found that many did not post correctly. To fix this, later tonight, we will be removing any bonus miles that were credited and will re-qualify all customers after the promotion completes on July 15th. We will post the correct number of bonus miles by July 28. This update process will only impact bonus miles that are part of the offer. It will not affect base miles, PQM and PQS.
Shannon
So, it seems this means those of us who got miles we did not deserve (e.g. ticketing date, 5/10/10 instead of 5/5/15...) will see the miles pulled tonight and not return 7/28?
Oh well, I guess easy come, easy go. I wonder what happens to people who have already used the miles....or transfer miles before they do the pulling
Thanks.
Jul 12, 2012, 7:17 pm
#4
Join Date: Feb 2010
Location: LAX
Programs: UA-1K, Hertz-Gold, Marriott-Gold, PC-Platinum, SPG
Posts: 2,777
This really is a wake up call and teaches everyone on FT a lesson not to have any open discussion on any thread on FT! :-)
Hi Everyone,
I wanted to give you a quick heads up that, although some of you have seen miles post from our “Map of Dreams” offer, we accidentally began crediting these a bit earlier than planned and have subsequently found that many did not post correctly. To fix this, later tonight, we will be removing any bonus miles that were credited and will re-qualify all customers after the promotion completes on July 15th. We will post the correct number of bonus miles by July 28. This update process will only impact bonus miles that are part of the offer. It will not affect base miles, PQM and PQS.
Shannon
I wanted to give you a quick heads up that, although some of you have seen miles post from our “Map of Dreams” offer, we accidentally began crediting these a bit earlier than planned and have subsequently found that many did not post correctly. To fix this, later tonight, we will be removing any bonus miles that were credited and will re-qualify all customers after the promotion completes on July 15th. We will post the correct number of bonus miles by July 28. This update process will only impact bonus miles that are part of the offer. It will not affect base miles, PQM and PQS.
Shannon
Jul 12, 2012, 7:20 pm
#5
Join Date: Feb 2006
Location: SF Bay Area
Programs: 1P, AA EXP, SPG Gold
Posts: 1,491
Think of this as a goodwill gesture. As Judge Smails said, "I've sentenced boys younger than you to the gas chamber. I didn't want to do it. Thought I owed it to them."
Jul 12, 2012, 7:29 pm
#6
FlyerTalk Evangelist
Join Date: Oct 2005
Location: San Francisco
Programs: UA 1K/1MM, Marriott Tit
Posts: 18,231
Funny. I just might have booked that 4th RT if I thought I needed it. 
Jul 12, 2012, 7:57 pm
#7
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,965
I had my 4 but 1 or 2 was outside the ticketing date. So, I will probably "lose" 15,000 miles which I should not have gotten in the first place.
I might have changed my travel plan a little to make sure I qualify for 4 under the published rule. However, at these high fares and relative little gain (15,000 miles is not a lot), I would not have done extra trips to qualify.
I might have changed my travel plan a little to make sure I qualify for 4 under the published rule. However, at these high fares and relative little gain (15,000 miles is not a lot), I would not have done extra trips to qualify.
Jul 12, 2012, 8:02 pm
#8
Join Date: Feb 2010
Location: LAX
Programs: UA-1K, Hertz-Gold, Marriott-Gold, PC-Platinum, SPG
Posts: 2,777
Jul 12, 2012, 8:05 pm
#9
Join Date: May 2012
Location: LAX
Programs: UA 1K, Avis PP, Virgin Elevate, Evergreen Club, KrisFlyer
Posts: 19
I guess "Map of Dreams" = "Explore the World"?
So, it seems this means those of us who got miles we did not deserve (e.g. ticketing date, 5/10/10 instead of 5/5/15...) will see the miles pulled tonight and not return 7/28?
Oh well, I guess easy come, easy go. I wonder what happens to people who have already used the miles....or transfer miles before they do the pulling
Thanks.
So, it seems this means those of us who got miles we did not deserve (e.g. ticketing date, 5/10/10 instead of 5/5/15...) will see the miles pulled tonight and not return 7/28?
Oh well, I guess easy come, easy go. I wonder what happens to people who have already used the miles....or transfer miles before they do the pulling
Thanks.
(from http://www.unitedmapyourdreams.com/)
Ticketing period: 04/15/12 through 07/15/12.
Travel period: 04/15/12 through 07/15/12, excluding 07/03/12-07/05/12.
So 5/10/12 is ok.
I just checked my account balance and truely 15,000 miles were removed. So I guess I have to wait for my 25k on 7/28
Jul 12, 2012, 8:14 pm
#10
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,392
Hi Everyone,
I wanted to give you a quick heads up that, although some of you have seen miles post from our “Map of Dreams” offer, we accidentally began crediting these a bit earlier than planned and have subsequently found that many did not post correctly. To fix this, later tonight, we will be removing any bonus miles that were credited and will re-qualify all customers after the promotion completes on July 15th. We will post the correct number of bonus miles by July 28. This update process will only impact bonus miles that are part of the offer. It will not affect base miles, PQM and PQS.
Shannon
I wanted to give you a quick heads up that, although some of you have seen miles post from our “Map of Dreams” offer, we accidentally began crediting these a bit earlier than planned and have subsequently found that many did not post correctly. To fix this, later tonight, we will be removing any bonus miles that were credited and will re-qualify all customers after the promotion completes on July 15th. We will post the correct number of bonus miles by July 28. This update process will only impact bonus miles that are part of the offer. It will not affect base miles, PQM and PQS.
Shannon
So let me get this straight, you STILL cannot correctly post flights, actual flights, from April (I'm still waiting), but you can get your crack team of programmers working to REMOVE miles from customers accounts.
Ever heard the concept of a goodwill gesture? It might be about that time.
Jul 12, 2012, 8:20 pm
#11
Join Date: Feb 2010
Location: LAX
Programs: UA-1K, Hertz-Gold, Marriott-Gold, PC-Platinum, SPG
Posts: 2,777
Username, I think the qualification is
(from http://www.unitedmapyourdreams.com/)
Ticketing period: 04/15/12 through 07/15/12.
Travel period: 04/15/12 through 07/15/12, excluding 07/03/12-07/05/12.
So 5/10/12 is ok.
I just checked my account balance and truely 15,000 miles were removed. So I guess I have to wait for my 25k on 7/28
(from http://www.unitedmapyourdreams.com/)
Ticketing period: 04/15/12 through 07/15/12.
Travel period: 04/15/12 through 07/15/12, excluding 07/03/12-07/05/12.
So 5/10/12 is ok.
I just checked my account balance and truely 15,000 miles were removed. So I guess I have to wait for my 25k on 7/28
It is not bad if you are going to get 25k back for loosing 15K :-)
Jul 12, 2012, 8:28 pm
#12
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,392
Shannon, this is pathetic, and I think you know it.
So here's my story --
My folks got the 1/2/4 offer.
My folks had a trip booked before the booking window. They flew it, and immediately got the 5K bonus. Didn't expect it, but hey, assumed it was a goodwill gesture to compensate for this disaster of a merger. At that point, I think that any reasonable person would assume that perhaps UA had granted an exception to the ticketing window, like PMUA had done about a dozen times in the past 5 years!
They had another trip that they needed to fly within the window, so we booked it. 2 down.
At that point, it made a lot of sense to add two quick little cheap trips to max out the bonus. These were pure 'bonus runs'.
But now, COdbaUA comes back and says, 'sorry suckers, we made a mistake, and now, 4 days from the end of the promo period, we've decided to enforce the rules.'
Shannon, do you see how ridiculous this is? I don't dispute your right to enforce the rules at all. But you cannot decide to enforce the rules 4 days from the end of the promo, after you've already set a precedent for the past 2.5 months! People have made decisions based on your past errors. I bet a lot of people don't even know when they ticketed some of these trips!
This is yet another example of Lucy pulling the football away just as Charlie Brown comes up to kick it. Sorry suckers.
Face it, your IT systems are pretty bad. I hope that you reconsider how bush-league this is, and decide to go ahead and earn a modicum of goodwill by reinstating the miles you deducted, such that people who flew 4 trips within the window and get the 25k bonus.
Last edited by hobo13; Jul 12, 2012 at 8:49 pm Reason: merge
Jul 12, 2012, 8:50 pm
#13
Formerly known as fsa_ea
Join Date: Dec 2004
Location: Up in the Air
Programs: UA GS/1MM,AS 75k,NK GLD,AA 2MM,DL 2MM,LH FT,AY PLT,IC RA,FMT LT PLT,HYT GLB,HLT DIA,MRT GLD,HRTZ PC
Posts: 2,229
Gee, thanks United. One more reason to not fly on your airline.
Jul 12, 2012, 9:02 pm
#14
Join Date: Jun 2006
Location: Asia
Programs: RVT 1K
Posts: 883
So that is where the miles went....of all the things that need work this seems kinda trivial...not cool.
Jul 12, 2012, 9:07 pm
#15
Join Date: Jul 2005
Location: ORD-LAS
Programs: UA MM 1K, Hyatt Globalist, Marriott Titanium Elite
Posts: 4,419
Hi Everyone,
I wanted to give you a quick heads up that, although some of you have seen miles post from our “Map of Dreams” offer, we accidentally began crediting these a bit earlier than planned and have subsequently found that many did not post correctly. To fix this, later tonight, we will be removing any bonus miles that were credited and will re-qualify all customers after the promotion completes on July 15th. We will post the correct number of bonus miles by July 28. This update process will only impact bonus miles that are part of the offer. It will not affect base miles, PQM and PQS.
Shannon
I wanted to give you a quick heads up that, although some of you have seen miles post from our “Map of Dreams” offer, we accidentally began crediting these a bit earlier than planned and have subsequently found that many did not post correctly. To fix this, later tonight, we will be removing any bonus miles that were credited and will re-qualify all customers after the promotion completes on July 15th. We will post the correct number of bonus miles by July 28. This update process will only impact bonus miles that are part of the offer. It will not affect base miles, PQM and PQS.
Shannon
UA Insider, when will UA fix issues like seat assignment changes, split PNRs that caused my 2 year old to be slit from me? I would like some answers. Still cant get them. Thats it for me!
This will teach everyone that UA has spies on thia board and dont dont post anything that goes your way!
So please everyone, when you get a little extra dont come on this board, they are watching.
UA another bad bad move. Good luck!