Just got 2012 UA card - gold instead of plat
Feb 25, 2012, 10:35 am
#1
Original Poster
Join Date: Apr 2011
Programs: UA Gold
Posts: 23
Just got 2012 UA card - gold instead of plat
My 2012 MP elite card just came in the mail today. However when I opened it it was for premier gold instead of premier plat. The chart in the packet for my 2011 activity showed what looks like around 74,000 miles while my CO.com account says I'm plat and my statement for 12/31/11 says 75,086 EQM. I even got a plat OP card in the mail a month or so ago.
Anyone else have anything similar happen? The only thing I can think is that I bought the last thousand miles in early December through Elite Maximizer since I knew I was going to come up short.
Anyone else have anything similar happen? The only thing I can think is that I bought the last thousand miles in early December through Elite Maximizer since I knew I was going to come up short.
Feb 25, 2012, 11:25 am
#2
Join Date: Sep 2010
Location: SFO
Programs: AA ExPlat; UA GS (via MM companion); SPG
Posts: 362
Someone else posted about getting Silver instead of Gold.
One hopes these are isolated incidents, and not the result of a wholesale use of old/bad data by the card producer.
I'd call in, get your Plat status confirmed, and get a request going for proper credentials.
One hopes these are isolated incidents, and not the result of a wholesale use of old/bad data by the card producer.
I'd call in, get your Plat status confirmed, and get a request going for proper credentials.
Feb 25, 2012, 11:50 am
#3
Join Date: Nov 2007
Location: Washington DC
Programs: Former 1k, Lifetime UA Gold, Starwood Gold; Avis Preferred; Hertz Gold
Posts: 1,732
I got the email that 2012 credentials were being mailed but haven't gotten mine yet. I'm 1k and all I have now is expired drink tickets...did any come in the new package!
Feb 25, 2012, 1:05 pm
#4
Original Poster
Join Date: Apr 2011
Programs: UA Gold
Posts: 23
No drink tickets were in my packet. 
I was hoping for some too - I used to have a huge stack and always drank for free on CO/UA. I'd even give them to my friends or once bought the guy in front of me a beer not to recline his seat. No I'm pretty much out.
I was hoping for some too - I used to have a huge stack and always drank for free on CO/UA. I'd even give them to my friends or once bought the guy in front of me a beer not to recline his seat. No I'm pretty much out.
Feb 25, 2012, 2:34 pm
#5
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
Feb 25, 2012, 2:40 pm
#6
Original Poster
Join Date: Apr 2011
Programs: UA Gold
Posts: 23
Thanks for the link, WineCountryUA ^
Here's what it says:
Here's what it says:
Your 2012 MileagePlus program status: Premier® Platinum
(effective March 3, 2012)
So it sounds like they just mailed the wrong card. I'll give them a call Monday and see what happens.
(effective March 3, 2012)
Feb 25, 2012, 4:03 pm
#9
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,344
Still no 1K card here in Seattle.
And that darn link for the webpage showing you what status you're supposed to have does not work at all in Google Chrome. Fine in FF and IE, though.
-RM
And that darn link for the webpage showing you what status you're supposed to have does not work at all in Google Chrome. Fine in FF and IE, though.
-RM
Feb 25, 2012, 4:40 pm
#10
Join Date: Aug 2006
Location: BNE
Programs: UA 1MM; QF VA CI KL KE
Posts: 474
Feb 25, 2012, 4:47 pm
#11
Original Poster
Join Date: Apr 2011
Programs: UA Gold
Posts: 23
Got around to calling CS and they said a plat card is on its way. Apparently as of 1/1 my status showed gold, but then it changed to plat on 1/12, and they "jumped the gun on sending data to the card producer".
My last flight of 2011 was on 12/27, so maybe it just took awhile to credit.
My last flight of 2011 was on 12/27, so maybe it just took awhile to credit.
Feb 25, 2012, 4:48 pm
#12
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
Got around to calling CS and they said a plat card is on its way. Apparently as of 1/1 my status showed gold, but then it changed to plat on 1/12, and they "jumped the gun on sending data to the card producer".
My last flight of 2011 was on 12/27, so maybe it just took awhile to credit.
My last flight of 2011 was on 12/27, so maybe it just took awhile to credit.
I take it this was UA MP CS?
CO OPSC is not open on the weekends, and it would be unlike them to provide such specifics in the information, let alone admit to an error.
Feb 25, 2012, 4:53 pm
#13
Original Poster
Join Date: Apr 2011
Programs: UA Gold
Posts: 23
Yes it was MP CS and there was zero hold time and the agent was incredibly pleasant. ^ Hopefully this level of service sticks around.
Feb 25, 2012, 4:59 pm
#14
Join Date: Nov 2005
Location: Vancouver, WA
Programs: Alaska MVP Gold 100K, United MM, Marriott Gold, IHG Diamond, Hilton Gold, Hyatt Globalist
Posts: 281
I think it is really inconsiderate of United to wait to send out the cards so close to the March 2 Expiration. I have not received my card , and am flying early next week, not returning til the following week--If I don't get it soon, how am I supposed to use a Card that expires on March 2 to get into *Gold International lounges?
Feb 25, 2012, 5:04 pm
#15
Original Poster
Join Date: Apr 2011
Programs: UA Gold
Posts: 23
When I moved from silver to gold a few years back I was able to talk my way in with a printout from CO's website (including LH senator lounge in DUS). The lounge dragon wasn't happy about it though. As they say, YMMV.