Thank you Plato90s....American rocks over united. I should know, I worked for United Airlines for 11 years in management and left in 1998. There product is so bad now its a shame. American Airlines is far superior in all aspects. Its just my opinion http://www.flyertalk.com/forum/smile.gif

Perhaps you should take your opinion over to the AA board. Strong statements such as the ones you are making could very well start something noone here wants to see.

Like what?

http://www.flyertalk.com/forum/eek.gif

Its strange, almost everytime a topic about United's service comes onto the board,"someone", from that other airline comes over and bashes United. I read the "other" airline board frequently, and to be honest, things like"I was delayed for 4 hours on the airplane, missed my connection and got no information from the airline, but I just had to write in and thank them for their service.", makes you wonder whats wrong with you people? Great your so happy with the other airline, as consumers you have a choice, but isn't that why you have your own forumn to voice those opinions?

I posted a complaint about this meal service a few months ago and was advised to forward my reaction to the 1K e-mail. I got back a boilerplate "comparable service" reaction.

When I responded with specific examples of breakfast offerings from DEN on AC and AA (even in coach!) I got no reaction.

It's a relatively minor issue compared to ontime performance and fares but when I read FA reactions about embarassment over having to serve the "streamlined" offering I wonder if the airline gets it. For many of us who've crawled out of a hotel bed at 3:30 or 4 AM the breakfast is the first opportunity we've had for any adequate nutrition.

Plus the "streamlined" meal is way out of line from what I've been experiencing for lunch and dinner options on upgrades to F and C. Those meals are back to pre-9/11 quality and very much appreciated.

Yes,the pro-AA comments are "piling on" but they have a very competitive product now that the SWU's have become less redeemable and I weigh a 1P/Platinum combo vs. 1K/Gold.

I understand that completely that the market is very competitive. Your comments were about United so they were rightfully on the correct board, but when other members from the "other" airline post comments that have nothing to do with the topic at hand but only be vindictive and bash United, and you gotta love that one from the person who was in United management for 11 years and left. What does that have to do with the topic at hand?

I think it is very telling indeed.

I fly both airlines (or at least I have), and for me, living in the Bay Area, United is more convenient, and has a slightly better fleet. But, the attitude of the customer contact personnel at United is so bad that I'm thinking of moving all my business to AA.

I have met a few United employees socially because of their big presence in San Francisco. They seem very frustrated that morale and bad management decisions seem to be sabatoging what could otherwise be a great airline.

The telling thing for me, is that I have been told that there are a lot of United employees who buy tickets even though they could fly for free, just because of bad experiences they have had flying non-rev on their own airline.

I find the "former manager" claim hard to believe because of the poster's infantile spelling abilities, yet I also find it believeable because of the same reason!

Don't believe everything you hear about employees buying tickets--maybe to Hawaii, but an airline employee will always try to get things for free!

As for the morale, unfortunately complaining is not part of the solution. The employee groups have yet to cooperate truly with each other. Unfortunately, the only way that might ever happen is for them to face TRUE hardship. A total reorganization or leadership a la CO is the only effective way.

Even on Transcon C, JFK-SFO, earlier this month, I had an inadequate breakfast experience.

FA: "Bread?"
me: "do you have any croissants"?
FA: "Not today."
me: (suspecting the answer wasn't as easy as that) "You ran out, right?"
FA: (without a hint of apology) "Yes."

The flight ran out of croissants. They always run out. Why doesn't UA just stock more? Oh, because it would actually make sense.

I guess all my morning flights for quite some time have been transcons (where in C a choice of bistro eggs or fruit plate prevails), so I had a rude shock over the weekend when all 3 morning flights (LGA-ORD, ORD-MIA, both in F, and MIA-JFK in C on the beloved 767-300) featured the streamlined number. Since I don't eat starches or sugars, and that was all that was on the tray, I drank a lot of decaf. Made me long for those bistro eggs! And wonder why I bothered to upgrade.

Meals have definitely been downgraded. The burrito hot pocket thing is inedible. There was not even get any fruit on a recent ORD-SFO morning run in C class on a 777. Methinks preordering something special is the way to go.

Hey, on LAX/AKL and AKL/LAX in F, all I wanted was a little thing of cereal and guess what, no cereal on the plane anymore either. The only "non greasy" dry option was a hard old roll that went along with the omelette.

Perhaps someone should start a thread on special meal requests -- list what you requested and what the menu was?

It would be nice to know what requests yield bountiful and edible meals and what requests lead to offerings that are worse than the standard fare.

Plato- I've been on a few TW 717s and MD80s before the AMR takeover and the seats were actually nice... standard legroom though... and the AA seats aren't too bad... just a bit different when you are used to your butt being in a UA seat for so long..

anyway, there are meal enhancements on the way at United :P keep your eyes peeled :-)

I used to look forward to the prestreamlined breakfast in domestic First.
The hot choice,cereal,yoghurt,fruit and great pastries.Now, I dread flying on an early flight.
Ozflier