FlyerTalk Forums - are refunds for "V" booking class possible?

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are refunds for "V" booking class possible?

Hi There,
I have a question for those here at the UMP forum. I have a ticket for HKG-SGN-HKG, but I need to cancel it. I purchased the ticket online. On my itinerary, it says have a V booking class in economy. I spoke to a United agent 3 days ago and he said that I can cancel this booking with a $38 fee then I get a refund (credited to the original form of payment). I was not sure if I had to really cancel it then, so I did not cancel the flight. When I called them back today because I need to cancel, but this time the agent said I cannot cancel to get a refund but can only have it as a credit for a future booking. Can someone please help me out here? Not sure what the real deal is for the V booking class. I don't mind getting a credit for a future flight, but was wondering who among the 2 agents was correct. Thanks!

you can get a "refund" if cancelled within 24 hours of booking, otherwise you will get a credit toward future booking less the change fee (which is likely to be $250 or so for an international ticket -- but you need to check the specific fare rules)

Thanks for the reply WineCountryUA. I paid $288 Canadian dollars for that ticket. I guess in the fare rules it said there was a penalty of 280 HKD for canceling (so that is like $38 Canadian dollars). After the penalty, I have $250 Canadian dollars in credit with United. Basically, this credit will just go to a "change fee"? Oh well. I'll try booking with them in the near future, and see how far this "credit" will take me. LOL.

Incorrect, since you didn't cancel within 24 hours of booking, you are now left with $288 minus $250 (change fee), which means you left with $38

If that is true, then....sigh :( . I'll check the fare rules again.

Quote:

Originally Posted by ORDnHKG (Post 12115014)

Incorrect, since you didn't cancel within 24 hours of booking, you are now left with $288 minus $250 (change fee), which means you left with $38

Incorrect. The change penalty depends on the fare rules of the ticket. While $250 is common for ex-US tickets, tickets from other origins have widely differing penalties.

OP, just knowing that your ticket is V class is not enough information. The fare rules depend on the fare basis, not just the code. Just call and ask again.

You can get a full refund if there should be a significant-enough schedule change in the future. @:-)

Quote:

Originally Posted by iwillflytheworld (Post 12115471)

This is correct. It is very important not to assume ALL tickets have the same fare rules because there are a lot of fares out there that offer a refund for a small fee. The booking class is definitely not enough info to determine the refund/cancel penalties. I have purchased fully refundable W fares before........the fare basis is what counts.

I would wait until the departure date nears and see if there is a schedule change. I do believe that a V fare for an intl ticket has a $250 change fee in the currency that the ticker was purchassed in. It never hurts to stop by a UA ticket counter and get a print out of the rules of your fare.

Quote:

Originally Posted by jordanD (Post 12114949)

Not sure what the real deal is for the V booking class. I don't mind getting a credit for a future flight, but was wondering who among the 2 agents was correct. Thanks!

The 1st agent was correct -- you can get a refund, less the 250 HKD (~30 USD) penalty:

[KVS Availability Tool 5.0.2/Diamond - DotRes: HKG-SGN/UA/VE14VN/200 USD]

Code:

PENALTIES : CANCELLATIONS



  BEFORE DEPARTURE

  CHARGE HKD 250 FOR CANCEL/NO-SHOW/REFUND.

  CHILD/INFANT DISCOUNTS APPLY.

  WAIVED FOR SCHEDULE CHANGE.

  NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.

  A.  EMERGENCY PROVISION

  --

  TICKET MAY BE USED TOWARD PURCHASE OF

  ANOTHER TICKET DUE TO AN EMERGENCY OF

  PASSENGER / IMMEDIATE FAMILY MEMBER OR

  TRAVELING COMPANION.

  DOCUMENTATION REQUIRED.

  --

  B. EXCHANGE - CHANGE TO 1ST TICKETED FLIGHT /

  WHOLLY UNUSED TICKET

  --

  FULL VALUE OF WHOLLY UNUSED TICKET MAY BE

  APPLIED TOWARDS PURCHASE OF A NEW TICKET PRICED

  AT CURRENT FARE LEVELS UPON PAYMENT OF THE

  CANCEL FEE CONTAINED WITHIN THIS RULE AND

  DIFFERENCE IN FARE/TAX/FEES/SURCHARGES

  COLLECTED/REFUNDED AT TIME OF EXCHANGE

  --

  C.  LOWER FARE INTRODUCED OR AVAILABLE IN MARKET

  --

  WHEN A LOWER FARE IS INTRODUCED INTO THE MARKET

  OR A CURRENT FARE IS REDUCED / THE TICKETED

  PASSENGER MAY QUALIFY. ALL PROVISIONS OF THE

  LOWER FARE MUST BE MET BEFORE DEPARTURE.

  NO CHANGE TO ORIGIN/DESTINATION/DATES/FLIGHTS.

  ONLY BOOKING CODE CHANGE IS PERMITTED.

  --

  AN ADMINISTRATIVE FEE EQUAL TO CHANGE FEE WILL

  BE ASSESSED. RESIDUAL VALUE/IF ANY/ WILL BE

  RETURNED TO THE ORIGINAL FORM OF PAYMENT.



  AFTER DEPARTURE

  TICKET IS NON-REFUNDABLE.



  CHANGES



  ANY TIME

  CHARGE HKD 120.

  CHILD/INFANT DISCOUNTS APPLY.

  NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.

  A.   EMERGENCY PROVISION

  --

  TICKET MAY BE USED TOWARD THE PURCHASE OF

  ANOTHER TICKET IF DUE TO AN EMERGENCY OF

  PASSENGER/IMMEDIATE FAMILY MEMBER OR

  TRAVELING COMPANION.

  DOCUMENTATION REQUIRED.

  --

  B.  CHANGE MADE TO OTHER THAN THE FIRST TICKETED

  FLIGHT

  --

  TICKETS MUST BE REISSUED WHEN ANY VOLUNTARY

  CHANGE IS MADE.  ORIGINAL RESERVATIONS ARE

  CANCELLED PRIOR TO THE ORIGINAL SCHEDULED

  FLIGHT AND THE NEW INTENDED TRAVEL IS

  SCHEDULED.  THE CHANGE FEE AND ANY

  DIFFERENCE IN FARE MUST BE COLLECTED AT

  TIME OF CHANGE / REISSUE.

  --

  IF CHANGES ARE MADE TO OTHER THAN THE FIRST

  TICKETED FLIGHT THE FARE LEVELS IN EFFECT AT

  TIME OF ORIGINAL TICKET ISSUE WILL APPLY

  PROVIDED THE NEW ITINERARY QUALIFIES FOR

  ALL THE PROVISIONS OF THE ORIGINALLY

  TICKETED FARE /

  IGNORING ADVANCE RESERVATION OR TICKETING

  REQUIREMENTS.

  -- IF THE NEW ITINERARY QUALIFIES FOR THE

  ORIGINALLY TICKETED FARE / BUT RESULTS IN A

  HIGHER FARE / DUE TO DAY OF WEEK TRAVEL OR

  SEASONALITY / THE DIFFERENCE IN FARE AND

  THE CHANGE FEE CONTAINED IN THIS RULE MUST

  BE COLLECTED AT TIME OF CHANGE / REISSUE.

  --IF THE NEW ITINERARY QUALIFIES FOR THE

  THE ORIGINALLY TICKETED FARE BUT RESULTS IN A

  LOWER FARE / DUE TO DAY OF WEEK TRAVEL OR

  SEASONALITY / THE DIFFERENCE IN FARE WILL BE

  APPLIED TOWARDS THE CHANGE FEE AND ANY

  RESIDUAL VALUE / IF ANY / WILL BE RETURNED

  TO THE ORIGINAL FORM OF PAYMENT.

  --

  IF CHANGES BY THE PASSENGER NO LONGER QUALIFY

  FOR THE ORIGINALLY TICKETED FARE / FULL VALUE

  OF THE ORIGINAL TICKET MAY BE APPLIED TOWARDS

  EQUAL OR HIGHER QUALIFYING FARE -

  USING FARES IN EFFECT ON THE ORIGINAL

  TICKETING DATE.

  --

  FARE IS RECALCULATED FROM POINT OF ORIGIN /

  ANY DIFFERENCE IN FARE / TAXES AND CHANGE

  FEE CONTAINED WITHIN THIS RULE WILL BE

  APPLICABLE AT TIME OF CHANGE / REISSUE.