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DOT Fines United for Failure to Disclose Code-Sharing

DOT Fines United for Failure to Disclose Code-Sharing

 

Old Jul 9, 09, 2:51 pm
  #1  
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DOT Fines United for Failure to Disclose Code-Sharing

DOT Fines United for Failure to Disclose Code-Sharing

The U.S. Department of Transportation (DOT) today assessed a civil penalty against United Airlines for failing to disclose to consumers when flights sold by the carrier were being operated under a code-sharing arrangement.

“When consumers buy an airline ticket, they have a right to know which airline will be operating their flight,” said U.S. Transportation Secretary Ray LaHood. “We will continue to ensure that carriers are complying with the code-sharing rules.”

United was ordered to cease and desist from further violations and assessed a civil penalty of $80,000.

Under code-sharing, a carrier will sell tickets on flights that use its designator code but are operated by a separate airline. DOT rules require airlines to disclose to consumers, before they book a flight, if the flight is operated under a code-sharing arrangement. The disclosure must include the corporate name of the transporting carrier and any other name under which the flight is offered to the public.

The Department’s Office of Aviation Enforcement and Proceedings made a number of telephone calls to United’s reservations line this past January to determine if the carrier’s employees were advising consumers of code-sharing arrangements as required by the regulations. The Enforcement Office found that United’s reservations agents failed to disclose code-sharing during a substantial number of those calls.

The consent order is available on the Internet at www.regulations.gov, docket DOT-OST-2009-0001.
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Old Jul 9, 09, 2:53 pm
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Originally Posted by hw248i View Post
United was ordered to cease and desist from further violations and assessed a civil penalty of $80,000.
Wonder what new fee they'll come along with to raise the cash for that.
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Old Jul 9, 09, 2:53 pm
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Originally Posted by hw248i View Post
The Department’s Office of Aviation Enforcement and Proceedings made a number of telephone calls to United’s reservations line this past January to determine if the carrier’s employees were advising consumers of code-sharing arrangements as required by the regulations. The Enforcement Office found that United’s reservations agents failed to disclose code-sharing during a substantial number of those calls.
Sounds like some heads are going to roll in India tonight.
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Old Jul 9, 09, 2:57 pm
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nice find...there are two times that i can remember booking last minute tickets and being put on codeshares. the worst part is that i got middle seats both times it happened. boo!
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Old Jul 9, 09, 2:58 pm
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Quite frankly I'm sorta surprised by this. When booking online it is very easy to see. And when a person reaches the ICC (presumably where the non-status enforcement office reached) they typically read back every boring detail of the itinerary at least once during the call.
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Old Jul 9, 09, 3:03 pm
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Originally Posted by tom911 View Post
Wonder what new fee they'll come along with to raise the cash for that.
The new codesharing fee of course!
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Old Jul 9, 09, 3:08 pm
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I have a flight right now on Skywest and it says nothing about it being on Skywest (seems like an online glitch).
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Old Jul 9, 09, 3:09 pm
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So, what DOT is saying is that travelers who flew a UA codeshare flight during the DEQM/TEQM period should get the extra EQM for codeshare flights. :-)
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Old Jul 9, 09, 3:30 pm
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Originally Posted by murphyUA View Post
I have a flight right now on Skywest and it says nothing about it being on Skywest (seems like an online glitch).
Is there a difference between contract flying a la regional carrier and a "codeshare" under the DOT regs?
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Old Jul 9, 09, 3:36 pm
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Originally Posted by LessO2 View Post
Sounds like some heads are going to roll in India tonight.
LOL!
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Old Jul 9, 09, 3:37 pm
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Originally Posted by chrislacey View Post
Quite frankly I'm sorta surprised by this. When booking online it is very easy to see. And when a person reaches the ICC (presumably where the non-status enforcement office reached) they typically read back every boring detail of the itinerary at least once during the call.
Right, but if all they read back is "and from blah-blah to blah-blah you're on United 8532," only someone who knows the deal would realize that's a codeshare. Unless the ICC CSR adds "operated by..."
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Old Jul 9, 09, 3:50 pm
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the rule needs to be changed.
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Old Jul 9, 09, 3:51 pm
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Originally Posted by why fly View Post
the rule needs to be changed.
Which rule, exactly?
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Old Jul 9, 09, 3:52 pm
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I wonder which routes ere they not disclosing.
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Old Jul 9, 09, 3:52 pm
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Originally Posted by tom911 View Post
Wonder what new fee they'll come along with to raise the cash for that.
I wonder if this will wipe out the savings of outsourcing call centers to India. Would serve them right.
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