DBCFREE Issued to Canadian - Who to contact?
Jun 2, 2009, 11:32 am
#1
Original Poster
Join Date: Jan 2006
Location: In between
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DBCFREE Issued to Canadian - Who to contact?
A while back my gf (a newly minted Canadian 2P) was given a DBCFREE voucher for a bad experience and an overnight stay in ORD. At the time she didn't know that she couldn't use it in Canada and accepted it w/o question.
She just tried to contact MP Customer Relations and they told her to send an email to Premier Voice...is there not a number she can contact to get this rectified?
Thanks.
She just tried to contact MP Customer Relations and they told her to send an email to Premier Voice...is there not a number she can contact to get this rectified?
Thanks.
Jun 2, 2009, 12:19 pm
#2
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
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Posts: 35,068
Just send the email. That way the response is documented, and you have a copy. They'll offer to swap it for some $$ voucher, you'll know ahead of time what she's getting, and if you agree, you can send it in.
While it might take a day or two to get a response, I think it'll be better via email.
While it might take a day or two to get a response, I think it'll be better via email.
Jun 2, 2009, 12:26 pm
#3
Original Poster
Join Date: Jan 2006
Location: In between
Programs: UA 1K 1MM, SPG/Marriott Plat, Hertz PC
Posts: 564
Just send the email. That way the response is documented, and you have a copy. They'll offer to swap it for some $$ voucher, you'll know ahead of time what she's getting, and if you agree, you can send it in.
While it might take a day or two to get a response, I think it'll be better via email.
While it might take a day or two to get a response, I think it'll be better via email.
Jun 2, 2009, 12:44 pm
#4
Join Date: Mar 2005
Location: Seattle, WA
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Posts: 9,198
UA recently shifted to an email-only customer relations department. They made an actual announcement about it because in addition to it becoming email (or in writing) only they also brought the function back to US based agents instead of India based.
They said when a complaint/request is in writing it's easier to respond to than phone calls (and no doubt cheaper not having to staff call centers).
A request like this is definitely something customer relations would handle.
They said when a complaint/request is in writing it's easier to respond to than phone calls (and no doubt cheaper not having to staff call centers).
A request like this is definitely something customer relations would handle.
Jun 2, 2009, 1:57 pm
#5
Join Date: Feb 2007
Programs: UA Premier Platinum, Skyteam Elite Plus (KE Morning Calm Premium)
Posts: 819
Out of curiosity, what is being offered if VDB happens in airport in Canada (for example YYZ - ORD) ? 
Jun 2, 2009, 1:59 pm
#6
Join Date: Mar 2005
Location: Seattle, WA
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