Premier Exec Customer Relations Telephone #?
 

Does anyone have handy a telephone number for Premier Exec Customer Relations? I've been trying to get two refunds for almost a month now and I only get a busy signal when I call the refund line.

Isn't it on the back of your card?

No such thing on the back of my Premex card.
Is there a different line for Premier & higher flyers?

I called the regular Customer Relations line to get info on what the dimensions would be for a personal item and got a lot of attitude about calling. She finally just read off the non-info that was on the reservations screen. She was pissed though that I had not called reservations to ask about this..

It should be on the back of the card, on the line below the expiration date. The "regular" UA customer service line was happy to give it to me before I figured out it was on the card.

1-877-228-1498 7 am - 7 pm central

That's the number I had jotted down for Premiers. Is it the same for Prem Exec's?

This number (1-877-228-1498 7 am - 7 pm central) was advertised in one of the monthly newletters several months ago. It is called, I think, the Premier Customer Relations Service Center. So I guess it can be used by Premiers, Premier Executives and 1K's. This is not to be confused with the various UA Reservations and M+ Service Desks (each with their own levels). I find this Customer Relations Service Center helpful for freeing up upgrade and award inventory. They cannot help with reservations, upgrades, seat assignments.

I called the # and thought people here might find my experience interesting.

You're first given four options. The first one was for refund, accounting, and other financial questions. So, since I was inquiring about a refund, I pressed "one" on my phone. And got a busy signal! Obviously, the system connected me to the same (refund) number I'd been calling for a week.

I then called back and listened to the other options. The last option was to speak with a customer relations representative. Twelve minutes on hold to be told by my friendly representative that he couldn't help me with my refund but could connect me with the refund department. ARRGGH!!!!

I (kindly, patiently, respectfully as I've been tutored to be by my fellow flyertalkers) explained the situation with that number and the rep told me he could get me into the hold queue but that he couldn't help me with my refund. So, I said fine, put my phone on speakerphone, and worked at my computer for 22 more minutes. Finally, a refund person comes on the phone.

She tells me my refund applications have been received, they've been approved, but that it will be some more time (up to two weeks) before the refund is actually processed (i.e., a credit sent to Visa). I ask her about the United Commitment, etc. which specifies refund processing time. No dice, nothing she can do, nothing I can do, it's all a backlog.

Meanwhile, I'm still waiting for my credits (over $2,900), have spent almost 45 minutes on the phone, and there's "nothing anyone can do."

So, I'll wait.