Purser soliciting her business
Feb 10, 2009, 11:18 pm
#17
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,686
Send it in to UA. Most likely 1 offense will not result in termination, but will start the paper trail. It IS grounds for termination. I know of a few CSR's that were terminated for similar, but fought to get their jobs back. They are still employed by UA, but I know their "outside the scope of UA business" behavior has stopped.
Inappropriate behavior should be addressed and this is clear cut...no "he said she said" if you have the doccuments and flight nimber/date/name.
Inappropriate behavior should be addressed and this is clear cut...no "he said she said" if you have the doccuments and flight nimber/date/name.
Feb 10, 2009, 11:37 pm
#18
Join Date: Sep 2007
Location: Los Angeles, CA
Programs: UA 1K, DL Plat
Posts: 576
No, but I have to tell you in the grand scheme of things, it isn't a big deal. I wouldn't suggest the purser continue to engage in this practice, but I also realize different people hold different levels of regard for their job. I'm at a point where where little surprises me, especially when it comes to things like this. Besides, I figure within ear or eyeshot is someone with a hair trigger just dying to whip out the poor employee's own employee handbook and thrash them with it.
Feb 10, 2009, 11:52 pm
#19
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,686
No, but I have to tell you in the grand scheme of things, it isn't a big deal. I wouldn't suggest the purser continue to engage in this practice, but I also realize different people hold different levels of regard for their job. I'm at a point where where little surprises me, especially when it comes to things like this. Besides, I figure within ear or eyeshot is someone with a hair trigger just dying to whip out the poor employee's own employee handbook and thrash them with it.
We all have stresses and it is tough times for all. UA may sell ad space on everything it can, but it is UA's product to do so. UA"s planes and time is UA's not the purser's, so she needs to represent her employer at this time, not her personal business interests. Her time is United's while on the clock. WHile off the clock she is free to pursue her own agenda.
Feb 11, 2009, 12:43 am
#20
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That would make more business sense
Feb 11, 2009, 12:55 am
#21
Join Date: Apr 2006
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Completely unacceptable, IMHO. I have sympathy for people on the brink of losing their jobs too, but be thankful for the one you have...and respect it. She'll just lose her job that much quicker with this type of behavior. I highly suggest the OP write to UA with specifics. Can you imagine this type of behavior on SA? I could see it on US Air, and WN, and of course Spirit and Allegiant, but this used to be a high quality airline...let's attempt to keep it that way.
Feb 11, 2009, 12:59 am
#22
Join Date: May 2007
Location: Crystal City, VA
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Posts: 2,627
I know a lot of the UA FAs have 'outside' jobs just to make ends meet (real estate, etc.). But giving a pitch to the pax is probably a bit borderline...
OTOH, it isn't like UA holds back from marketing all sorts of stuff on-board. "premier line", "E+ access", "sky mall", etc. Not to mention the commercials that get shown during the "video entertainment". And do I need to be hit up to get a credit card while in the airport?
Hers is just one more thing to tune-out. I do have some sympathy, FA's have been given the shaft, but I hope not to have to hear "the speech".
OTOH, it isn't like UA holds back from marketing all sorts of stuff on-board. "premier line", "E+ access", "sky mall", etc. Not to mention the commercials that get shown during the "video entertainment". And do I need to be hit up to get a credit card while in the airport?
Hers is just one more thing to tune-out. I do have some sympathy, FA's have been given the shaft, but I hope not to have to hear "the speech".
Feb 11, 2009, 1:19 am
#23
Join Date: Jan 2006
Posts: 929
Feb 11, 2009, 2:01 am
#24
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Getting back to the one in thread, she'll get sacked the moment WHQ hears of it.
What if it were time share, or from wacko religion (or any religion now I think on it) - nothing UA if paying her to do to their clients.
Glen
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Feb 11, 2009, 3:37 am
#25
Join Date: Feb 2007
Programs: United 1K, Delta PM, Hilton Diamond, Starwood Gold, National Exec. Elite
Posts: 1,406
It would have been fun to tell her you are a United executive...
Feb 11, 2009, 5:20 am
#26
Join Date: Sep 2008
Posts: 350
Honestly, normally I would rate myself a very unsympathetic person, but I kind of feel sorry for this Purser.
Clearly she feels that her current job is so tenuous or unreliable going forward that she has to seek out additional income in this economy.
On some level I appreciate FAs because they do a job that at times does have such an uncertain future (pay and pension).
Clearly she feels that her current job is so tenuous or unreliable going forward that she has to seek out additional income in this economy.
On some level I appreciate FAs because they do a job that at times does have such an uncertain future (pay and pension).
Feb 11, 2009, 5:46 am
#27
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I got an impression that she has been doing this for a while. Indeed she said something like "I have been doing this for a year or so".
Feb 11, 2009, 6:01 am
#28
Join Date: Nov 2002
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Frankly, I think if UA management allowed this type of activity, it would be a sure way to put the S back in Service.
Instead of being surly and grumpy, UA FAs would now be solicitous and accommodating: "Sir, are you sure you wouldn't like another drink. Once you're comfortable and relaxed, I was going to come back and demonstrate some new lotions and creams that will really keep your skin moist in this dry air."
Instead of being surly and grumpy, UA FAs would now be solicitous and accommodating: "Sir, are you sure you wouldn't like another drink. Once you're comfortable and relaxed, I was going to come back and demonstrate some new lotions and creams that will really keep your skin moist in this dry air."
I'd like to draw the line on timeshare presentations though.
Feb 11, 2009, 6:28 am
#29
Join Date: Sep 2007
Location: Ether
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Posts: 1,595
I'd have taken her details, then mailed it all in to UA with a letter of complaint.
I though cold calling and door stepping were the lowest form of sales, but this is unbelievable.
I though cold calling and door stepping were the lowest form of sales, but this is unbelievable.
Feb 11, 2009, 6:41 am
#30
Join Date: Jan 2009
Location: NRT-ORD-LHR-KUL
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Posts: 1,112
Totally unacceptable IMO. Perhaps I should start selling my services on the TPAC flights.......no pun intended...