Compensation for long delays...need advice
Jan 16, 2008, 5:52 am
#1
Original Poster
Join Date: May 2001
Location: RDU
Programs: UA Plat 2MM, Delta Gold, Hilton Gold, Marriott cardboard
Posts: 1,699
UA url for compensation for late flight
Frau D and I were on UA 902 IAD-MUC on Jan 1. The flight was 4 hours late thanks to a mechanical.
The purser directed us to a URL where we got a choice of compensation goodies. I took 17500 RDMs and Frau D could not decide.
Now she's figured out what do to, but I can't remember the URL. Does anyone out there know what it is?
The purser directed us to a URL where we got a choice of compensation goodies. I took 17500 RDMs and Frau D could not decide.
Now she's figured out what do to, but I can't remember the URL. Does anyone out there know what it is?
Jan 16, 2008, 6:45 am
#2
Join Date: Feb 2004
Programs: AA 'kettle', Marriott Gold, ICH Gld, Hertz 5*
Posts: 5,258
Jan 16, 2008, 7:08 am
#3
Join Date: Oct 2007
Location: Atlanta, GA (Or on a plane going far away)
Programs: DL: DM / Royal Ambassador /PC:Plat / Hertz:5*
Posts: 617
Or www.united.com/appreciation forwards you to the same URL.
Jan 21, 2008, 10:24 am
#4
Join Date: Sep 2001
Location: Philadelphia, PA, USA
Programs: UA 2P, AA LT Gold, Marriott LT Titanium
Posts: 3,159
Link does not work?
I was on a flight from he11 yesterday - from ORD to PHX we took off and flew for 20 minutes westbound towards PHX, then the pilot came on and said the landing gear would not go up and we had to return to ORD.
Long story short we got in 4 hours late. FA said to go to united.com/appreciation and get a little something for our troubles (nice gesture) but the link is dead. Did a search and found this thread but neither link is working for me.
Any suggestions appreciated.
Long story short we got in 4 hours late. FA said to go to united.com/appreciation and get a little something for our troubles (nice gesture) but the link is dead. Did a search and found this thread but neither link is working for me.
Any suggestions appreciated.
Jan 21, 2008, 10:19 pm
#5
Join Date: Oct 2002
Location: CLE/CAK
Programs: UA 2MM 1K, Marriott Lifetime Titanium Premier
Posts: 1,408
Both links just worked for me.
Jan 22, 2008, 1:17 pm
#6
Join Date: Sep 2001
Location: Philadelphia, PA, USA
Programs: UA 2P, AA LT Gold, Marriott LT Titanium
Posts: 3,159
works today, thanks
Jan 22, 2008, 7:25 pm
#7
Join Date: Sep 2001
Location: Philadelphia, PA, USA
Programs: UA 2P, AA LT Gold, Marriott LT Titanium
Posts: 3,159
Woo hoo, got my choice of 17,500 RDM's, a $200 e-cert, or some upgrades. Took the miles. Very generous in my opinion. I am very happy with the outcome.
Jan 22, 2008, 7:46 pm
#8
Join Date: May 2007
Location: IAD
Programs: UA/MAR
Posts: 724
Is this a 1K only type of thing, or can anyone use this form? I've been sending in complaints via the regular web based "contact us" form for "post travel support." Is this better than an email to 1P Voice?
Jan 23, 2008, 9:03 am
#9
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,842
How/when was this choice presented to you? And did you have a serial number for the second page of that "Customer Appreciation" online form?
Jan 23, 2008, 4:24 pm
#10
Join Date: Sep 2001
Location: Philadelphia, PA, USA
Programs: UA 2P, AA LT Gold, Marriott LT Titanium
Posts: 3,159
Up came a page with 4 radio buttons, sorry I did not make a screen shot. I did not have to enter any serial numbers or secret codes.
My choices were:
1) $200 voucher good on most fares, but must be ticketed before xxx and flown before yyy - I didn't take this because I already have a bump voucher from Useless Airways and wasn't sure I could use two vouchers within the time limits.
2) 17,500 RDM's
3) some upgrades, I think 2 e-500's, maybe 4
4) maybe $400 off a United vacation package
After I chose the miles, they were in my account instantly and labeled "Customer Appreciation Tier F". My guess is there are lower tiers for less serious problems. We had a serious mechanical where the landing gear would not go up and we had to return to ORD and ended up leaving 4 hours late on another aircraft.
Jan 23, 2008, 4:34 pm
#11
Original Poster
Join Date: May 2001
Location: RDU
Programs: UA Plat 2MM, Delta Gold, Hilton Gold, Marriott cardboard
Posts: 1,699
I'm a 1K and my choices were some discounts or 17500 RDMs. Frau D is a 3P, and she walked away with 10K RDMs.
So yer choices depend both on what happened to you and who you are.
So yer choices depend both on what happened to you and who you are.
Jan 23, 2008, 4:48 pm
#12
Join Date: Oct 2007
Location: Atlanta, GA (Or on a plane going far away)
Programs: DL: DM / Royal Ambassador /PC:Plat / Hertz:5*
Posts: 617
Your choices depend also on if you have a SkyKit number. The number determines your choices. I tested sending across a note about a closed flight due to a schedule change, and the UA commitment that they will not depart early if they say they are delayed but can leave early. Within 2 weeks I received a $200 voucher by using that website without a skykit number.
Jan 23, 2008, 4:53 pm
#13
FlyerTalk Evangelist
Join Date: Oct 2004
Programs: Nah.
Posts: 13,967
After I chose the miles, they were in my account instantly and labeled "Customer Appreciation Tier F". My guess is there are lower tiers for less serious problems. We had a serious mechanical where the landing gear would not go up and we had to return to ORD and ended up leaving 4 hours late on another aircraft.
Jan 23, 2008, 5:08 pm
#14
Join Date: Jun 2007
Programs: UA, AA, LH, Hyatt, Hilton, Marriott, Hertz
Posts: 1,759
Could it be that flights with problems (mechanicals, severe delays) are pre-marked for this and that is why one doesn't have to enter the code? I tried using the system to point out the problems I had with F seat on my flight last month and I was not offered any options other than to enter my comments. Had I had a sky-kit number (is that what they are asking for?) I probably would have been presented with some compensation choices. I'll wait and see if the lonely comment will generate anything tangible. Not that I need it - it just seems like a nice test for this system.
Jan 23, 2008, 6:57 pm
#15
Join Date: Mar 2006
Location: Out and about..
Posts: 1,102
Looks to be for sky kit or pre denoted flights with mech issues. I went ahead and filled one out for last weekend's ORD-BOS flight that was delayed due to the tow bar freezing to the plane and a pax having to deboard due to erratic behavior.
Not really expecting anything but I wanted to try it out.
Not really expecting anything but I wanted to try it out.