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"Upgrade Waitlisted" to "Upgrade Denied" - What Does This Mean?

"Upgrade Waitlisted" to "Upgrade Denied" - What Does This Mean?

 

Old Jan 4, 09, 7:04 pm
  #1  
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"Upgrade Waitlisted" to "Upgrade Denied" - What Does This Mean?

So I'm flying SFO to OGG UAL 0035 Jan 6.

Booked a few days ago and requested an upgrade right away and was put on the waitlist as shown online.

Now today I take a look at it and it says "Upgrade Denied"

I looked and there are about 14 seats available for purchase in First Class, so I called MP Customer service and they said I'm still on the waitlist ???

I've seen the other threads about this issue but there doesn't seem to be any answer yet... Anyone have any insight?

The woman at UAL customer service actually told me that "Upgrade Denied" and "Waitlisted" means the same thing. I asked do you see how that does not make ANY sense at all and she said yes. I said ok thank you very much for your help, goodbye.
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Old Jan 4, 09, 7:08 pm
  #2  
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Originally Posted by jhruth View Post
The woman at UAL customer service actually told me that "Upgrade Denied" and "Waitlisted" means the same thing.
How creative of them.

14 seats for sale means nothing. There could be 60 people on the waitlist for all you know. I've actually had good luck asking and getting exact numbers on the waitlist recently, too.
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Old Jan 4, 09, 7:12 pm
  #3  
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Originally Posted by mahasamatman View Post
How creative of them.

14 seats for sale means nothing. There could be 60 people on the waitlist for all you know. I've actually had good luck asking and getting exact numbers on the waitlist recently, too.
On a Tuesday flight to Hawaii in the rainy season ??? Can't be 60 people on the list, don't dash my hopes & dreams of actually being able to use UAL miles from something useful !!!
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Old Jan 4, 09, 7:13 pm
  #4  
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Originally Posted by jhruth View Post
don't dash my hopes & dreams of actually being able to use UAL miles from something useful
Good luck!
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Old Jan 4, 09, 7:19 pm
  #5  
 
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"Upgrade Denied" has been mentioned here before. Speculation was that the waitlist was full (past UA's ability to append to it, or a certain number past the available seats?). But that seems odd if you were already on the waitlist.
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Old Jan 4, 09, 7:48 pm
  #6  
 
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What instrument were you using to upgrade?

Just guessing here, but is it possible that it changed to "Upgrade Denied" when your upgrade window passed? (72 hours for P1)
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Old Jan 4, 09, 7:48 pm
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"Upgrade denied" can also be found as follows:

1. You buy a C class international fare for a trip such as ORD-SFO-NRT, and are booked in C on the international leg SFO-NRT and A (first) on the connecting domestic ORD-SFO leg.

2. You apply an SWU to the entire trip, and succeed in getting NF on the international leg. The domestic leg comes back "upgrade denied," since you cannot upgrade an A fare -- it's already in confirmed F.
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Old Jan 4, 09, 7:51 pm
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There is a limit to how many can be on the wait list, and within the upgrade windows it is possible that 1Ks could have moved onto the list ahead of the OP (who is 1P) reaching that number and pushing the OP to "denied".
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Old Jan 4, 09, 7:57 pm
  #9  
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Originally Posted by Daze View Post
There is a limit to how many can be on the wait list, and within the upgrade windows it is possible that 1Ks could have moved onto the list ahead of the OP (who is 1P) reaching that number and pushing the OP to "denied".
I could see that but why would there still be 15 seats available for sale in First Class if they're confirming people with higher status into First ? Can't 1K's etc confirm and pick upgraded seats within 2 days? The flight is Tuesday, today is Sunday....
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Old Jan 4, 09, 7:59 pm
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Originally Posted by docbert View Post
What instrument were you using to upgrade?

Just guessing here, but is it possible that it changed to "Upgrade Denied" when your upgrade window passed? (72 hours for P1)
I picked 500 mile certs for one leg and just regular old miles for the return leg...

I printed the original itinerary that shows me on the wait list, called twice and they said I'm still on the wait list, and I've been a P1 for a while and have never had that issue happen before... Of course I've been denied AT the airport but never 2 days before the flight with so many seats still for sale...
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Old Jan 4, 09, 8:00 pm
  #11  
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Originally Posted by jhruth View Post
why would there still be 15 seats available for sale in First Class
How do you know there are 15 seats for sale? By looking online, you can only tell if there are 9 or more (F9). Seat maps cannot be used because there are always people with no seat assignment.

Originally Posted by jhruth View Post
Can't 1K's etc confirm and pick upgraded seats within 2 days?
"Confirmable" upgrades (a very loose term these days) can clear at any time. 1K e-500 upgrades move from pending to either waitlisted or cleared at 100 hours. 1P e-500 upgrades move at 72 hours.

Originally Posted by jhruth View Post
called twice and they said I'm still on the wait list
Then you shouldn't worry about what united.com says. It's often wrong.
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Old Jan 4, 09, 8:05 pm
  #12  
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Yea I guess the whole thing is pretty much a crap shoot huh...

Originally Posted by mahasamatman View Post
How do you know there are 15 seats for sale? By looking online, you can only tell if there are 9 or more (F9). Seat maps cannot be used because there are always people with no seat assignment.


"Confirmable" upgrades (a very loose term these days) can clear at any time. 1K e-500 upgrades move from pending to either waitlisted or cleared at 100 hours. 1P e-500 upgrades move at 72 hours.


Then you shouldn't worry about what united.com says. It's often wrong.
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Old Jan 4, 09, 8:12 pm
  #13  
 
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Originally Posted by jhruth View Post
I could see that but why would there still be 15 seats available for sale in First Class if they're confirming people with higher status into First ? Can't 1K's etc confirm and pick upgraded seats within 2 days? The flight is Tuesday, today is Sunday....
1Ks are often upgraded only at the gate.

It is cold, if not freezing, at many parts of the world and the U.S. now. Many are heading to somewhere warmer.
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Old Jan 5, 09, 10:59 am
  #14  
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So after all that I get an email from Expedia of all people saying there's been a change to my itinerary and I'm now in first class. So I go to UAL and pick out two new first class seats !


Aloha !

EDIT:

ALSO - Status still says "Upgrade: Denied" But now I have seats in row 4 on a 777 !
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Old Jan 5, 09, 11:05 am
  #15  
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Originally Posted by jhruth View Post
I'm now in first class.
Sweet! I hope our upcoming flights to/from Hawaii clear.
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