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*A working hard to ruin my Honeymoon trip - HELP!

*A working hard to ruin my Honeymoon trip - HELP!

 
Old Dec 5, 08, 2:53 pm
  #1  
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*A working hard to ruin my Honeymoon trip - HELP!

I need advice from you FTers.

I booked an award trip Honeymoon in Business Class that just got royally messed up with a TG flight cancellation. Original itin:

1/23 UA 1235 DEN-LAX 08:30-09:58
1/23 OZ 201 LAX-INC 12:10-18:30
1/24 TG 657 ICN-BKK 21:15-01:05

I booked AirAsia for a 09:25 fight BKK-KUL-KCH morning of the 25th.

Return is NC KBV-BKK-LAX-DEN.

Award reservations basically tells me that since TG cancelled fl 657 UA is not able to do much.

Remember, this is a honeymoon trip scheduled months ago.

Option 1: Fly ICN-BKK one day later. (I lose one day of my trip, pay $600in change fees to Air Asia and may or may not be able to rebook the next day. also would be spending 12 hours or more in ICN with beach clothing and would probably incur hotel cost. I hate this option for both losing time on the trip and for the $$$).

Option 2: Fly DEN-BKK in Y and BKK-DEN in C but use C miles. They said they'd waitlist us but I'm not GS or 1K so I figure this really means I use business class miles and fly coach. I'd rather cancel the trip and go to Mexico than let UA do this to me on my honeymoon.

Option 3: Cancel the trip and rebank miles.

I checked First Class and also no inventory. There is a TG 795 flight with C class award avails on ANA website but UA is blocking it and says TG won't make an exception because their cancelation was only ICN to BKK and that's as far as their responsible.

I didn't think I could be more upset with UA than I've been before but this is making my wife cry and making me want to take some kind of action.

Do I have any choices beyond these options? Is UA responsible for getting me to my destination on the date originally booked or can they abdicate the responsibility the way their telling me. Do they have no shame?

Last edited by mlasser; Dec 6, 08 at 10:52 am Reason: typo
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Old Dec 5, 08, 3:07 pm
  #2  
 
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Pretty sure T's and C's say dates/times may change without notice.

If UA gave you options, that is what you have. I would look at what is more important to you, going to BKK or having the flight be in Business.
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Old Dec 5, 08, 3:10 pm
  #3  
 
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Nono, that's not right. UA needs to take responsibility, escalate it to a supervisor, they will route you in C (you can offer F if you wish) on the UA SFO-BKK flight.
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Old Dec 5, 08, 3:14 pm
  #4  
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Originally Posted by Akulashark View Post
Pretty sure T's and C's say dates/times may change without notice.

If UA gave you options, that is what you have. I would look at what is more important to you, going to BKK or having the flight be in Business.
That's not the choice. I can pay business miles and fly coach or I can fly later and spend a lot of money to change other flights. Basically a choice of lose-lose.

I really am looking for alternatives so if you're a UA apologist, please just save it and post somewhere else. For those of you who have found ways of getting what you want and need from the system, please respond as I want to hear any ideas you may have.

Originally Posted by stevenshev View Post
Nono, that's not right. UA needs to take responsibility, escalate it to a supervisor, they will route you in C (you can offer F if you wish) on the UA SFO-BKK flight.
Thanks!

I did get to the supervisor who said the three options were my only choices. I did offer F and they said that was also not available. Having my wife this upset isn't helping me see clearly.

Last edited by iluv2fly; Dec 5, 08 at 3:31 pm Reason: merge
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Old Dec 5, 08, 3:40 pm
  #5  
 
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They can get confirm you now in Y to BKK? Can you just waitlist for C on that flight? If you talked to them at the airport on DoD, they should note your record as being paid-C/FFCC. You should get your C seat ahead of upgraders.
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Old Dec 5, 08, 3:42 pm
  #6  
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Originally Posted by mlasser View Post
I really am looking for alternatives so if you're a UA apologist, please just save it and post somewhere else. For those of you who have found ways of getting what you want and need from the system, please respond as I want to hear any ideas you may have.
To be fair to Akulashark, you made it sound like you were asking a question: namely, whether you had other options or you had to accept what UA was offering. Akula's reply was that you had to accept what UA was offering. I hope that he's mistaken, but you can't blame him for saying what he thinks is the reality, when you did ask the question:
Originally Posted by mlasser View Post
Do I have any choices beyond these options? Is UA responsible for getting me to my destination on the date originally booked or can they abdicate the responsibility the way their telling me. Do they have no shame?
It wasn't clear from your phrasing that you were only willing to accept one answer, and anyone who would give the second answer should just "save it and post somewhere else." It sounded like you were actually asking a question. If you just want suggestions for how to get around the problem, that makes sense of course. But if you actually a realistic perspective on whether other viable options exist, then shooting the messengers will distort the responses that you end up getting.
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Old Dec 5, 08, 3:53 pm
  #7  
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Originally Posted by CollegeFlyer View Post
To be fair to Akulashark, you made it sound like you were asking a question: namely, whether you had other options or you had to accept what UA was offering. Akula's reply was that you had to accept what UA was offering. I hope that he's mistaken, but you can't blame him for saying what he thinks is the reality, when you did ask the question:


It wasn't clear from your phrasing that you were only willing to accept one answer, and anyone who would give the second answer should just "save it and post somewhere else." It sounded like you were actually asking a question. If you just want suggestions for how to get around the problem, that makes sense of course. But if you actually a realistic perspective on whether other viable options exist, then shooting the messengers will distort the responses that you end up getting.
Ok, ok. If I over reacted to Akulashark I apologize, but there are plenty of FTers who seem very willing to accept the worst UA has to offer with one of a myriad of excuses.

I am asking a question. I need to find a way to get to BKK on the 25th so as to avoid incurring $600 in Air Asia change fees and a hotel night and a loss of 1 night of my trip. I really don't think burning the miles for c-class and flying Y is something I can handle and maintain my self-respect. I did this 2 years ago. Used c-class miles, was waitlisted, didn't clear (BTW that flight flew 50% in C and 25% in F and still didn't clear) so flew Y class with inop IFE the entire way and had UA take the full amount of C-class miles since one legg of 6 was actually c-Class.
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Old Dec 5, 08, 4:00 pm
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Originally Posted by mlasser View Post
Ok, ok. If I over reacted to Akulashark I apologize, but there are plenty of FTers who seem very willing to accept the worst UA has to offer with one of a myriad of excuses.

I am asking a question. I need to find a way to get to BKK on the 25th so as to avoid incurring $600 in Air Asia change fees and a hotel night and a loss of 1 night of my trip. I really don't think burning the miles for c-class and flying Y is something I can handle and maintain my self-respect. I did this 2 years ago. Used c-class miles, was waitlisted, didn't clear (BTW that flight flew 50% in C and 25% in F and still didn't clear) so flew Y class with inop IFE the entire way and had UA take the full amount of C-class miles since one legg of 6 was actually c-Class.
You didn't get a C-seat on a flight you were waitlisted for and the flight went out with empty C seats? Read the threads on FFCC and C-award vs upgraders. That doesn't sound quite right...
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Old Dec 5, 08, 4:20 pm
  #9  
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Originally Posted by stevenshev View Post
Nono, that's not right. UA needs to take responsibility, escalate it to a supervisor, they will route you in C (you can offer F if you wish) on the UA SFO-BKK flight.
I would second this suggestion. It has been reported as having worked for others in the past. That is, UA can open award C or F seats for you on its own flights. Be persistent and you might have success in having someone do this for you.
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Old Dec 5, 08, 4:39 pm
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Remember the golden rule of American customer service: If at first you don't get what you want, call, call again.

ESPECIALLY with UA.
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Old Dec 5, 08, 4:48 pm
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Originally Posted by PanHam View Post
Remember the golden rule of American customer service: If at first you don't get what you want, call, call again.

ESPECIALLY with UA.
I think that's all I can do. When I finished the call with the supervisor she started saying I was accepting the trip ending in ICN. I told her, No, I'm not accepting that. She then said, "Well you're denying the alternative of arriving a day late so you're accepting the itinerary as it stands."

I insisted I was not accepting or denying anything and that I was taking no action whatsoever until I considered my options (and consulted FT!). Lord only knows if there's a note saying it was ok for me to end the trip in ICN even though I have a flight from BKK on 1/25.

BTW, I forget to mention, they want to charge me the change fee on these 2 tickets because it was TG and not UA that is causing the change! Friggin' stone cold hearted is all I can say.
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Old Dec 5, 08, 5:13 pm
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I would take the Y option to BKK and waitlist for C. As others have said, you'll e ahead of upgraders and there is a very good chance it will clear.

I just flew SYD-SFO-LHR-SFO-SYD on an F award with only one segment confirmed in F, one in C and the remainder in Y. We cleared into F for every segment. Of course YMMV, but worht the risk IMHO.
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Old Dec 5, 08, 5:19 pm
  #13  
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Originally Posted by nnn View Post
I would second this suggestion. It has been reported as having worked for others in the past. That is, UA can open award C or F seats for you on its own flights. Be persistent and you might have success in having someone do this for you.
I'd third this suggestion. And if you can secure a satisfactory change, (calmly) fight like hell to avoid having to pay UA change fees for a situation that was way beyond your control. A few other thoughts:

1. First, this is truly a lousy development for your honeymoon. You have my sympathies. But don't let your (and your wife's) understandable anger leak into your dealings with UA. Be firm but calm in talking with the airline and escalating the matter to a supervisor. And certainly play the honeymoon card in trying to get someone who'll make an extra effort for you.
2. Check everyday with UA to see if alternative C routes on UA or other *A flights have opened up that would get you to BKK to make your connection or that might get you most or all of the way to KCH without going through BKK. (OZ from ICN to BBK, for instance; or ANA/UA via NRT to BKK; or with some real luck flying wonderful SQ all or part of the way to KUL--though be aware that with a C award ticket SQ's policy is that the short SIN-KUL hop might be in Y). This can certainly happen as you get closer to the departure date, plus the lousy political developments and airport closings in BKK could work in your favor in terms of some folks canceling their award trips. Find out what all of those alternative routings are, so you can suggest them to the UA CSR, who may not know to look for them.
3. If worse comes to worst, take the flight in C the next day, eat the costs involved in the other changes, book a room at the airport hotel in Inchon (which isn't anything special, but as airport hotels go is fine and well-heated) so that you don't have to venture outside in the dead of winter, enjoy the weirdness of spending 12 hours or more in an international airport (and as international airports go ICN isn't bad), and try your best to laugh it off. Stuff happens in marriage and life--heck, we were in a bad car accident near the start of our honeymoon but fortunately escaped with just a wrecked car rather than wrecked bodies and went on to have a wonderful trip (and marriage!). I know I'm comparing apples and oranges here and that eating the costs might be easier for me to say than for you to do, and again I agree that this is an aggravating situation, but it's better to just move on at some point rather than to remain angry and let it ruin what will be an otherwise great trip.
4. The one thing I'd recommend not doing is accepting a long-haul flight in Y, at least not on your honeymoon.
5. I doubt that it would work, but maybe if you have to cancel your Air Asia flight from BKK under one of the above scenarios you could say you've done so because of the airport closures and the possibility of future ones, and therefore press for a full refund.
6. If you do get UA to do the right thing and make the changes for you, get the name and location of whatever employee does it, so you'll have that info if something else messes up with your reservation.

I hope things work out well, one way or the other.

And congratulations on your marriage!

Last edited by Thunderroad; Dec 5, 08 at 5:26 pm
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Old Dec 5, 08, 5:24 pm
  #14  
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Originally Posted by mlasser View Post
BTW, I forget to mention, they want to charge me the change fee on these 2 tickets because it was TG and not UA that is causing the change! Friggin' stone cold hearted is all I can say.
This part is absolutely not correct. I'm not sure if you can get C space opened for you, but you should definitely be able to get this change fee waived. It's a schedule change, not your decision. It doesn't matter that it was TG's fault and not UA's fault. It was UA that "sold" you the TG ticket, and they've got to take responsibility for the expense of changing it.
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Old Dec 5, 08, 6:24 pm
  #15  
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Originally Posted by mlasser View Post
Option 1: Fly ICN-BKK one day later. (I lose one day of my trip, pay $600in change fees to Air Asia and may or may not be able to rebook the next day. also would be spending 12 hours or more in ICN with beach clothing and would probably incur hotel cost. I hate this option for both losing time on the trip and for the $$$).
I'm hung up on the bolded (mine) portion. Are you renting out the Air Asia plane?
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