lidotaja

Flight 937 - Tue, Nov 16
In Flight
Zurich, Switzerland (ZRH)
Scheduled: 11:55 AM
Actual: 5:10 PM
Reason: Schedule change due to Aircraft Servicing

Washington, DC (IAD)
Tue, Nov 16
Scheduled: 3:30 PM
Estimated: 9:02 PM
Reason: Schedule change due to Aircraft Servicing

Is 'aircraft servicing' code for mechanical problems or something else?

worldtrav

Ding ding.

cesco.g

11/16: UA 879 HNL-NRT cancelled
11/17: UA 880 NRT-HNL cancelled

UA 880 the day before was dpt 2h35 late, due to mechanical. Looks like that issue was not completely resolved once the plane got to HNL.

merlin

NOV17: PEK-SFO UA888 (B747) cancelled due to MXX

Taxied to runway before problem with airspeed equipment (pitot heat element?) was discovered... Returned to gate, and pax finally deboarded at about 16:45. 889 from SFO parked 2 gates down, but I guess crew went illegal before they could have turned it around.

1111

So much for all the rah-rah in 2007 about UA's new flight planning software. UA862 Wednesday was delayed for an hour leaving HKG when they couldn't upload route of flight or performance numbers due to a failure at "our vendor's computer bank in Vienna, Austria."

jhayes_1780

A thread slamming a software flub for a 1hr delay? Really?

If this is the 1st time its hiccuped in 3 years.... now that would surprise me.

fnothaft

I noticed your home airport is SJC. Anyone who lives in Silicon Valley should know that computers do crash every once in a while.

1111

Wow, you guys should meet my customers. There's a difference between something running on your laptop or some B2C add-item-to-cart and mission-critical operational systems.

LIH Prem

Well, I kind of liked your post because of the link to the other post which I never read before. I learned something. Sorry about your plight.

-David

haha, you got merged into another thread.

1111

Yeah, I knew about this thread, but didn't think 1 hour was worthy of it -- I think I remember someone posting saying the minimum delay to get into this thread should be 8 hours or so, and I agree.

exerda

Ugh, we were just deboarded from UA 875 SEA-NRT today and told that "if they can't find the part they need in the next 20 minutes, the flight will more than likely be canceled."

Screws my connection to BKK regardless and likely the majority of the trip, seeing as how I have appointments I needed to make on 12/2 in BKK and TG flights in Thailand on the evening of 12/2. Why again didn't I buy trip insurance?

travelingman79

Flight 903
Arrived at Gate
Munich, Germany (MUC)
Mon, Nov 29
Scheduled: 11:30 AM
Actual: 1:17 PM
Reason: Schedule change due to Weather
Gate: H48

Washington, DC (IAD)
Mon, Nov 29
Scheduled: 2:56 PM
Actual: 6:45 PM
Reason: Schedule change due to Weather
Concourse C
Gate: C1

So I guess if the initial delay is due to weather, it goes down as a weather delay even though the first mechanical issue causes you to miss your assigned slot in the queue, and once that is resolved, a second mechanical causes you to cease deice procedures and return to the gate for over an hour.

So, wx + mx = wx. United's liability reduced.

exerda

And, ugh, UA 875 SEA-NRT for 11/30 has been rescheduled for 12/1, departing 10:30am with a stop in SFO (!).

We went from leaving from SEA (albeit late) to leaving from SEA and flying to SFO to switch planes to pushed back to tomorrow, still flying to SFO first. (Apparently to switch planes and crews.)

APU went out, and without APU, we're not overwater legal. And we couldn't fly to SFO today... because they had no way to offload the extra fuel which would make us too heavy to land at SFO (and rightfully, UA doesn't want to take off and then dump fuel).

Understandable--and I had to explain to a few people at the gate why we couldn't fly overwater without the APU and why we couldn't take off with too much fuel for SFO--but I do wish UA did checks on things like APUs a bit earlier before departure on international flights. Frustrating nonetheless.

Only good thing is I'm currently booked in full Y on NRT-BKK for the rescheduled flight, which will push me over to 1K (whereas the flight I was going to miss BKK-HKT was going to leave me just short and scrambling to book a shorthaul back home). Still, sucks to be out prepaid hotel in BKK and now likely in HKT for 2 days, and a TG flight's airfare, but that's not UA's fault. Guess next time I'll buy trip insurance and thus guarantee have no hitch.

UALboy

I was on that flight and the experience was definitely frustrating. Got 10000 miles from UA this morning for the delay. Rolleyes indeed...

sphere

I got Easyupdate alert when I woke up at 2:30 am here in HCMC. It is operational. UA already put me on flights for tomorrow going back to the US.

My question is, what do they do for my accommodation? 1K line says they know nothing. Do I have to go to the airport to find out if they will accommodate me in a hotel? But I would rather not go to the airport to find out about if I can take care of it from my room.

Are they giving out vouchers at the airport, or do they reimburse my hotel bill for tonight (if so, what is the cap?), or they do nothing?

I don't think I have ever been in this situation internationally so I'd appreciate your input. BTW 1K relations is closed for the weekend so I don't know where else to call.

Thank you so much!