Go Back  FlyerTalk Forums > Miles&Points > Discontinued Programs/Partners > United Mileage Plus (Pre-Merger)
Reload this Page >

Consolidated Delayed/Cancelled UA International Flights [Master Thread]

Consolidated Delayed/Cancelled UA International Flights [Master Thread]

 
Old Jan 5, 10, 12:39 pm
  #211  
 
Join Date: Dec 2009
Programs: UA 1K, HH Diamond, SPG Gold, Hertz 5*
Posts: 12
What happens when a award ticket (interestnal) is cancelled or delayed?

I'm scheduled to fly out to ICN in a couple of weeks on XC ticket. I had horrible experience flying international on an award ticket quite some time ago - stuck in NRT for 2 days (no 1K status back then ), hence a bit of anxiety this time around. This is my 1st flying international on an award ticket since becoming an 1K.

What are my options should my itinerary is cancelled or delayed?
Where2Go is offline  
Old Jan 5, 10, 2:01 pm
  #212  
 
Join Date: Aug 2009
Location: MUC
Programs: this and that
Posts: 1,151
I just arrived on 903 from Munich in IAD.

MUC: Secondary screening plus pat down - but pretty unspectacular.

On board: IFE off until 20 mins after T/O, Ch 9 off completely. No sit down, carry on restrictions.

IAD: Got through immigration, baggage, customs, baggage re-check and TSA in less than 20 mins - being a visitor to the U.S. Can't really beat that. Sitting in the RCC now, waiting for my flight to BOS.

So from my perspective it looks like things are cooling down somewhat...

PS: oops, sorry, posted it in the wrong thread. Dear Admins could you please move this post to the international flight enhancements post DTW thread. Thx!

Last edited by cas_de; Jan 5, 10 at 2:02 pm Reason: posted in wrong thread
cas_de is offline  
Old Jan 12, 10, 2:25 pm
  #213  
 
Join Date: Apr 2003
Location: IAD
Programs: UA 2MM, SPG Plat75
Posts: 1,879
UA897 IAD-NRT - Inoperable radar. Spare part had to be flown in from ORD. Meanwhile, the crew went illegal.

As of right now, the flight's showing that it'll arrive at 8:15pm, well after my connecting flight to BKK. But I'm sure it'll be much later. Seeing that it'll arrive after the Limousine Bus and NEX stop service (not to mention all my clothes are suited for warmer climates), I called the 1K desk and will try again tomorrow. Lost my confirmed upgrades, and am on the waitlist

Edited to add: Flight has now been pushed back to 10am tomorrow. Good thing I've been home for a few hours!

Last edited by Condition One; Jan 12, 10 at 2:33 pm
Condition One is offline  
Old Jan 12, 10, 4:16 pm
  #214  
 
Join Date: May 2001
Posts: 4,356
Originally Posted by Condition One View Post
UA897 IAD-NRT - Inoperable radar. Spare part had to be flown in from ORD. Meanwhile, the crew went illegal.

As of right now, the flight's showing that it'll arrive at 8:15pm, well after my connecting flight to BKK. But I'm sure it'll be much later. Seeing that it'll arrive after the Limousine Bus and NEX stop service (not to mention all my clothes are suited for warmer climates), I called the 1K desk and will try again tomorrow. Lost my confirmed upgrades, and am on the waitlist

Edited to add: Flight has now been pushed back to 10am tomorrow. Good thing I've been home for a few hours!
The reason it gets pushed back to the next day after incurring a certain length of delay is because there is no crew base (flight deck) in IAD for the 747.

835 today ORD-PVG also took a lengthy delay.
worldtrav is offline  
Old Jan 13, 10, 6:15 am
  #215  
 
Join Date: Sep 2006
Location: ORD
Programs: United Plat 2MM, Hilton Gold
Posts: 2,596
UA975 on 13-Jan

UA975 GVA-IAD was canceled today. Snow in Geneva this morning, and UA974 was diverted to Zurich.

^ We were promised hotel vouchers!

Nobody from United was available to actually produce said hotel vouchers. Swissport had no idea what was going on.

It took 4 calls for me to be rebooked on tomorrow's flight. Apparently OLCI needs to be undone before they can complete the rebooking, and you can't reach the place to do that on united.com if you have a canceled flight segment. So I had to call reservations-reservations-web support-reservations to move my flight.
Miles Ahead is offline  
Old Jan 13, 10, 6:58 am
  #216  
 
Join Date: Jan 2006
Location: SFO
Posts: 100
Originally Posted by Miles Ahead View Post
It took 4 calls for me to be rebooked on tomorrow's flight. Apparently OLCI needs to be undone before they can complete the rebooking, and you can't reach the place to do that on united.com if you have a canceled flight segment. So I had to call reservations-reservations-web support-reservations to move my flight.
You had to call to get them to rebook you on the next flight out? I thought this was completely automatic as soon as a flight was canceled.
goldfishman is offline  
Old Jan 13, 10, 10:22 am
  #217  
 
Join Date: Sep 2006
Location: ORD
Programs: United Plat 2MM, Hilton Gold
Posts: 2,596
That's right - when checking "My Itineraries", it says to call the (non-elite!) reservations number. All that's there are the canceled flights.

In fact, they didn't even put me on the next flight. The next flight is GVA-FRA-SEA on Lufthansa, which gets me in 8 hours earlier. As you might imagine, I've spent the day dealing with other effects of this delay, but I may call them and ask them why they are insisting on keeping me on United metal.
Miles Ahead is offline  
Old Jan 13, 10, 11:55 am
  #218  
 
Join Date: Sep 2006
Location: ORD
Programs: United Plat 2MM, Hilton Gold
Posts: 2,596
Boy, that was like pulling teeth.

"There's no earlier flight"
"How about 9035/8717"
"There's no availability"
"It's showing wide open on United.com - selling down to W"
"We're going to have to charge you more to change your ticket"
"Why? I was supposed to leave today and you canceled the flight; I'm just trying to get where I am going as quickly as possible."
"This will take a supervisor"
"Then let's get one"

The banging sound you hear is my head against the wall.

I still have no idea why there was so much resistance to pushing this ticket to LH. Don't they share revenue?
Miles Ahead is offline  
Old Jan 13, 10, 1:34 pm
  #219  
 
Join Date: Apr 2003
Location: IAD
Programs: UA 2MM, SPG Plat75
Posts: 1,879
UA897 is delayed yet again today. This time due to a sheared engine starter. I've been sitting on the plane for 3 hours now. The crew has gone illegal. Looks like I'll try again tomorrow...
Condition One is offline  
Old Jan 13, 10, 1:59 pm
  #220  
 
Join Date: Oct 1999
Posts: 9,937
Originally Posted by Miles Ahead View Post
UA975 GVA-IAD was canceled today. Snow in Geneva this morning, and UA974 was diverted to Zurich.
Wondering, how they ferry the plane back.
GVA-IAD tomorrow show only 1 flight
ZRH-IAD today & tomorrow shows their single flight as well
cesco.g is offline  
Old Jan 13, 10, 3:00 pm
  #221  
 
Join Date: Sep 2006
Location: ORD
Programs: United Plat 2MM, Hilton Gold
Posts: 2,596
Good question. I was poking around looking for the extra section to ride back on, and it never showed up. GVA opened at 10:30, and at one time 974 was scheduled to depart ZRH at 10:00 and arrive at GVA at 10:40. That never happened.

Could the plane have gone mechanical?
Miles Ahead is offline  
Old Jan 13, 10, 5:03 pm
  #222  
 
Join Date: May 2001
Posts: 4,356
Originally Posted by cesco.g View Post
Wondering, how they ferry the plane back.
GVA-IAD tomorrow show only 1 flight
ZRH-IAD today & tomorrow shows their single flight as well
It'll be ferried back empty, ferry flight UA9932.

Originally Posted by Miles Ahead View Post
Good question. I was poking around looking for the extra section to ride back on, and it never showed up. GVA opened at 10:30, and at one time 974 was scheduled to depart ZRH at 10:00 and arrive at GVA at 10:40. That never happened.

Could the plane have gone mechanical?
Crew timed out by the time GVA opened.

Last edited by iluv2fly; Jan 13, 10 at 5:04 pm Reason: merge
worldtrav is offline  
Old Jan 13, 10, 5:04 pm
  #223  
 
Join Date: May 2001
Posts: 4,356
Originally Posted by Condition One View Post
UA897 is delayed yet again today. This time due to a sheared engine starter. I've been sitting on the plane for 3 hours now. The crew has gone illegal. Looks like I'll try again tomorrow...
Looks like it did leave today, 3+ hours late. Still not quite as bad as UA965 today from Moscow, 24 hour delay.
worldtrav is offline  
Old Jan 13, 10, 9:57 pm
  #224  
Fairmont Contributor Badge
 
Join Date: Mar 2006
Location: (SJC)
Programs: HH Gold, Fairmont Platinum (No Airline Status, a first in 7 years)
Posts: 2,099
Miles Ahead, did you get your vouchers, would they put you on the LH?

It was no problem last month via the 1k desk to get shifted over to NH, although they would not honour my NC ---> C on ANA.

Last edited by AMRivlin; Jan 13, 10 at 10:02 pm
AMRivlin is offline  
Old Jan 13, 10, 10:12 pm
  #225  
 
Join Date: Feb 2009
Location: SYD
Programs: Miles & More / Virgin Velocity-Gold
Posts: 312
UA840 Syd - Lax delayed from 3.25PM to 6.05 PM ( UA 839 Lax-Syd arrived 3 hours late also this morning)
robertr is offline  

Thread Tools
Search this Thread
Search Engine: