What's happened with 1K Voice?
#121
FlyerTalk Evangelist
Join Date: Jan 2005
Location: BWI
Programs: AA Gold, HH Diamond, National Emerald Executive, TSA Disparager Gold
Posts: 15,180
#122
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,165
#123
Join Date: Mar 2010
Location: Illinois-downstate
Programs: UA 1K, UA MM, Marriott Platinum
Posts: 955
My email to 1K voice just got me a phone call from customer service! It must still be working, for now.
#124
Join Date: Feb 2007
Location: New York, NY
Posts: 1,975
Emailed worked in the beginning of September, and now it does not "delivery failure". Thanks United for clarifying further how much you value 1K business.
#125
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,567
Hopefully the "delivery failure" is just a technical glitch.
#126
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,103
The reps answering the phone do certainly try hard, but their management has been hardly backing them up as far as I am concerned -- not a good situation AFAIAC.
This period at UA reminds me of the period before DL gutted SkyMiles to the point of becoming SkyPesos even for those with DL top-tier elite status who earned the status exclusively from annual flying.
#127
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,131
Email is definitely still behind though - an email I sent on August 11 didn't get a reply until the 21st - but once they did reply further replies on the same issue were answered within hours.
#129
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,567
#130
Join Date: Sep 2006
Location: ORD
Programs: United Plat 2MM, Hilton Gold
Posts: 2,727
It's official; 1Kvoice confirmed that they will not handle any Mileage Plus issues for 1K's any more. A change we'll like, I suppose.
#131
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,558
#132
FlyerTalk Evangelist
Join Date: Jun 2000
Location: Sunny SYDNEY!
Programs: UA Million Miler. (1.9M) Virgin Platinum. HH Diamond + SPG Gold
Posts: 32,330
#133
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,558
#134
Join Date: Aug 2006
Location: near to SFO and LHR
Programs: BA Gold, B6 Mosiac, VS, AA, DL (and a legacy UA 2MM)
Posts: 2,271
Hopefully, reports of their demise are greatly exaggerated.
#135
Join Date: Feb 2003
Location: NCL
Programs: UA 1MM/*G. DL Gold for one more year.
Posts: 5,305
I have another data point indicating the same. During the last week, they've sorted out two retroactive mileage credits for me - one that I'd requested three times before, one twice. In each case, I had a proper response by e-mail within 48 hours, and the miles were posted within 48 hours after that. Credit where credit is due - this is actually significantly better than what I was used to at pmUA.