Complaining about Complaining

 
Old Sep 5, 08, 12:31 pm
  #16  
 
Join Date: May 2003
Location: San Diego,CA,USA
Programs: MM United,Gold Starwood, Gold HH
Posts: 45
Originally Posted by Pegasus23 View Post
The new logic of UA Customer Service and compensation, referred here as: "New System" has recorded your comments with responses. The next time you call you will be asked for a cc number and for each minute you talk, your card will be charged $.25. minus free time...1p's get 3 free minutes; 2p two free minutes; 3p one free minute. 1K's are charged nothing if they have 10 booked trips in My Itineraries on a 3 month sliding average with no segments under 700miles. Global Services only need spend $9000/ mo. If spending drops, GS are warned, and shown a motivational video to help them maintain our minimum level of commitment....

PanHam, the "New System" has categories for specific themes of discussion. You have placed yourself in the category of "Fried Baloney". This term is used by "New System" when said caller turns up the heat on kind listening UA employee to magnify said fictitious flying experience to enhance compensation. It is suggested you apologize to UA employee, or "New System" will escalate your flight label reference from "Fried Baloney" to "manipulating liar". "New System" has found shame to be a useful tool for exposing manipulative flyer's..... Soon to be rolled out.....Large display signs above the boarding door of your next flight will display your current flight label as the CS agent scans your BP. Passengers with lower status waiting to board are encouraged to jeer or boo as cued by this display. FA's enjoying their new found power, shun your entrance to the plane & whisper to each other, ignoring passengers with negative flight labels. This is corrective action, encouraging our passengers to shape up!

PanHam, we do appreciate your humor...

Thank you for allowing us to use your splendid example to highlight "New System". You will receive as compensation one extra free minute on your next call. "New System" Out!
Can we use miles to get more minutes?
midnight sun is offline  
Old Sep 5, 08, 12:35 pm
  #17  
 
Join Date: Oct 2005
Location: SEA, OGG(I wish)
Programs: was UA 1K now Gold, cuz UA 1.3 MM; HA,DL,AS (no status in these), Marriott Gold
Posts: 1,238
Inconsistent Priorities for Compensation?

On a recent flight OGG-SFO, traveling FC, received an "apology" card which led to 5000 RDM because of a non-functioning TV screen. Was this via FA discretion? BTW, wonder if similar situation in the E-cabin would have gotten anything? Then, a couple of weeks later, again FC on an ORD-SEA flight on a 752 w/ that mid-cabin lav (just back of FC) non-functioning, no apology, no comp. Hmm, No TV vs No Lav; is this covered by policy or a relative value judgement?
BH62 is offline  
Old Sep 5, 08, 12:37 pm
  #18  
 
Join Date: Jan 2007
Location: MEX
Programs: Fallen UA Premier Silver and one-time 1K, AA EXP, DL steerage
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Originally Posted by midnight sun View Post
If they can nickel and dime us, then should we not be able to nickel and dime them?

Nuts not warm = $10
Seat with duct tape = $20
Improper boarding sequence = $18.50
No cherry for ice cream in 1st =$ .35
No Welcome aboard = $5

Lets get the list going and we can all save time on our calls to Customer Service.

I like where you're going with this....

Seat recline is broken = $40
IFE is broken = $30
Headphones crackle = $7.50
No Channel 9 = $5.25
I Prefer the Red Eye is offline  
Old Sep 5, 08, 1:44 pm
  #19  
 
Join Date: Jun 2003
Location: Denver, CO USA
Programs: UA-Gold, 1MM, Marriott Gold, Global Entry
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Originally Posted by midnight sun View Post
Can we use miles to get more minutes?
Dear Midnight Sun,

Thank you for contacting "New System".

UA miles can be transfered to PT [phone time] minutes, at the conversion rate of 10 miles per 1 minute. A minimum of 500 miles can be transfered. $15.00 transfer fee per order. Maximum miles transfered per order 25,000. PT minutes cannot be converted into miles.

History of PT minutes:

Originally called DE miles [Dead End] was created to get the miles off the books. One of our creative employees located in Puna, India was on Flyer talk one day and read about United's problem with "miles on the books".

Jokingly, he said "Send them to India!" Thus hearing this brilliant solution UA management connected the dots and found by charging for talk time, callers would rather use miles than dollars to support their chat. So each time a caller transfers miles to PT minutes, the miles are taken off the books in the USA and appear as time in India.

So far there is no state import fee for time, in India. In the USA a new accounting term was created called "nano black hole" it refers to sucking up the symbological representations of value, never to be found again; but of course the transfer fee will help cover the disappearance of the miles from the books, value adjusted.

Thank you for asking Midnight Sun.

"New System" Out
Pegasus23 is offline  
Old Sep 5, 08, 3:40 pm
  #20  
 
Join Date: May 2003
Location: San Diego,CA,USA
Programs: MM United,Gold Starwood, Gold HH
Posts: 45
Originally Posted by Pegasus23 View Post
Dear Midnight Sun,

Thank you for contacting "New System".

UA miles can be transfered to PT [phone time] minutes, at the conversion rate of 10 miles per 1 minute. A minimum of 500 miles can be transfered. $15.00 transfer fee per order. Maximum miles transfered per order 25,000. PT minutes cannot be converted into miles.

History of PT minutes:

Originally called DE miles [Dead End] was created to get the miles off the books. One of our creative employees located in Puna, India was on Flyer talk one day and read about United's problem with "miles on the books".

Jokingly, he said "Send them to India!" Thus hearing this brilliant solution UA management connected the dots and found by charging for talk time, callers would rather use miles than dollars to support their chat. So each time a caller transfers miles to PT minutes, the miles are taken off the books in the USA and appear as time in India.

So far there is no state import fee for time, in India. In the USA a new accounting term was created called "nano black hole" it refers to sucking up the symbological representations of value, never to be found again; but of course the transfer fee will help cover the disappearance of the miles from the books, value adjusted.

Thank you for asking Midnight Sun.

"New System" Out
Can Starwood points or HH points be exchanged for minutes? Hold time ??
midnight sun is offline  
Old Sep 5, 08, 3:41 pm
  #21  
Original Poster
 
Join Date: Jul 2007
Posts: 2,102
Originally Posted by Pegasus23 View Post
PanHam, the "New System" has categories for specific themes of discussion. You have placed yourself in the category of "Fried Baloney". This term is used by "New System" when said caller turns up the heat on kind listening UA employee to magnify said fictitious flying experience to enhance compensation. It is suggested you apologize to UA employee, or "New System" will escalate your flight label reference from "Fried Baloney" to "manipulating liar". "New System" has found shame to be a useful tool for exposing manipulative flyer's..... Soon to be rolled out.....Large display signs above the boarding door of your next flight will display your current flight label as the CS agent scans your BP. Passengers with lower status waiting to board are encouraged to jeer or boo as cued by this display. FA's enjoying their new found power, shun your entrance to the plane & whisper to each other, ignoring passengers with negative flight labels. This is corrective action, encouraging our passengers to shape up!


Hahah. Too good.
PanHam is offline  
Old Sep 5, 08, 4:04 pm
  #22  
 
Join Date: Aug 2007
Location: Near SEA
Programs: UA MM, AS MVPG, Marriott Lifetime Gold
Posts: 7,914
I was recently given $50 for broken audio and $150 for a cancelled flight... so yeah... definitely bizzare...
bmvaughn is offline  
Old Sep 5, 08, 4:06 pm
  #23  
 
Join Date: Jun 2003
Location: Denver, CO USA
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Originally Posted by midnight sun View Post
Can Starwood points or HH points be exchanged for minutes? Hold time ??
Dear Midnight Sun,

Thank you for contacting "New System".

In checking our memory banks we have found a past Company incarnation involving hotels, and presently Hotel points.....However at this time "New System" wishes to encourage usage of UA Bonus miles for minutes. We are interested in making money, not facilitating sleep activities. As you may have noticed over the years, we continually request our pilots & FA's to fly more hours. We feel less sleep for our passengers too will help fill our planes and spend more time calling our centers, because they will make mistakes...thus helping our bottom line with change fees.

"New System" Out!
Pegasus23 is offline  
Old Sep 5, 08, 4:32 pm
  #24  
 
Join Date: Oct 2006
Location: IAD
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Originally Posted by PanHam View Post
NOTE:
I decided to continue pushing for more compensation, knowing a mix of badgering, cajoling, and obnoxiously restating how important I am usually causes the ICC guys to budge,
Thus the reason a "new system" was put in place.
jgreen1024 is offline  
Old Sep 5, 08, 6:58 pm
  #25  
 
Join Date: Oct 2002
Location: NYC
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Originally Posted by jgreen1024 View Post
Thus the reason a "new system" was put in place.

The first rule of New System is you don't talk about New System.
Spent_All_My_Miles is offline  
Old Sep 5, 08, 10:01 pm
  #26  
 
Join Date: Jun 2003
Location: Denver, CO USA
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Originally Posted by Spent_All_My_Miles View Post
The first rule of New System is you don't talk about New System.
"New system" makes it's own rules. TSA evaluates rule poachers thinking they know "New System" rules.

"New System" Out!
Pegasus23 is offline  

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