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Originally Posted by gomike
(Post 10355458)
Like BL1KITW I have also seen the message that will not let you put two identical flights on hold, it appears with the last redesign that this FEATURE was disabled. Nice to know that we can go ahead and make duplicate holds now.
BTW I just tested it and can confirm you can hold two identical reservations. This could be handy if you need to force a ticket purchase into a higher fare class for a certain promotion. I put a DEN-IAD-RDU itinerary for November on hold Monday night, with a hold till 11:59 Tuesday. Tuesday I put a different DEN-IAD-RDU for those same dates but different flights on hold, with a hold till 11:59 Wednesday. I decided to let the Monday night hold expire on Tuesday night, and was considering buying the later one I held on Tuesday, on Wednesday morning. Except that Wednesday morning, that Tuesday reservation hold-till-1159p Wed, was also gone. Perhaps UA now has a version of what I think our friends at CO call "Super-Duper-Snooper" that looks for multiple (not necessarily identical) reservations for the same person that can't be realistically both flown, and cancels them all? Like I said, anecdotal, but I used to be able to do this reliably all the time. Now it seems to be gone. |
Originally Posted by MarkXS
(Post 10356051)
But my experience this week has shown me, at least as anecdotal evidence, that they now have a worse undocumented feature: If you put two itineraries on hold for the same origin/destination/dates, even if different flights, the 2nd res is canceled sometime after putting it on hold, but before the hold should have expired.
I put a DEN-IAD-RDU itinerary for November on hold Monday night, with a hold till 11:59 Tuesday. Tuesday I put a different DEN-IAD-RDU for those same dates but different flights on hold, with a hold till 11:59 Wednesday. I decided to let the Monday night hold expire on Tuesday night, and was considering buying the later one I held on Tuesday, on Wednesday morning. Except that Wednesday morning, that Tuesday reservation hold-till-1159p Wed, was also gone. Perhaps UA now has a version of what I think our friends at CO call "Super-Duper-Snooper" that looks for multiple (not necessarily identical) reservations for the same person that can't be realistically both flown, and cancels them all? Like I said, anecdotal, but I used to be able to do this reliably all the time. Now it seems to be gone. Thanks, UA. If they want to make rules about overlap and number of held reservations, fine with me. But INFORM users of these rules, so we do not discover them the hard way. Fortunately I was able to re-create the deleted reservation at the same price on day 3, but what if the price had gone up? As someone on FT said recently, the entire UA IT team needs to be fired and replaced. |
Originally Posted by Pat+
(Post 10355627)
How would you do that? By attempting to deplete a given bucket?
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Originally Posted by snic
(Post 10355155)
That is not true at all, IME. Just now I held a 2nd reservation that was EXACTLY IDENTICAL to one I held yesterday (and haven't canceled yet).
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