Ual Screws Up Special Request Meal What Should Compensation Be?
Jul 3, 2008, 6:31 pm
#16
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to the op-
no offense but are you sure it was in your reservation. you mention it being on the "stewardess roster" [passenger manifest, btw
] but could it have been the f/a being nice and simply apologizing for the screwup. yes, i know i'm playing devil's advocate but one sure fire way to make sure it's in your record is once it is requested, pull a copy of your itinerary (the itin and not the e-rcpt & itin combo) on-line and make sure it's listed as this way, if it's not loaded, you have proof when asking for compensation
and i ran $200 for each special meal which was not loaded and yes,, those days are gone
no offense but are you sure it was in your reservation. you mention it being on the "stewardess roster" [passenger manifest, btw
] but could it have been the f/a being nice and simply apologizing for the screwup. yes, i know i'm playing devil's advocate but one sure fire way to make sure it's in your record is once it is requested, pull a copy of your itinerary (the itin and not the e-rcpt & itin combo) on-line and make sure it's listed as this way, if it's not loaded, you have proof when asking for compensation and i ran $200 for each special meal which was not loaded and yes,, those days are gone
Jul 3, 2008, 6:54 pm
#17
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And I'm sorry, but if you're travelling with a child why would you leave it to the airline to ensure there is food for your baby? Isn't that really your responsibility (and please, no flames on this; I just for the life of me can't understand why folks think it's OK to leave this up to the airline). 
That said, I might still complain if the baby food wasn't properly loaded ... not because my baby didn't eat, because I'd bring my own food as a backup ... but because UA should be held responsible to make sure baby food is properly loaded when it is promised to be onboard.
Jul 3, 2008, 7:04 pm
#18
Join Date: Oct 2006
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Agreed. I can't imagine putting the risk that my baby won't eat in the hands of an unknown collection of UA and/or ramp employees.
That said, I might still complain if the baby food wasn't properly loaded ... not because my baby didn't eat, because I'd bring my own food as a backup ... but because UA should be held responsible to make sure baby food is properly loaded when it is promised to be onboard.
That said, I might still complain if the baby food wasn't properly loaded ... not because my baby didn't eat, because I'd bring my own food as a backup ... but because UA should be held responsible to make sure baby food is properly loaded when it is promised to be onboard.
The argument, though, can go both ways -- if you required a vegetarian / Hindu / Halal / etc meal, is the same burden on the passenger to not "put the risk" in UA's hands that they might not make it happen?
Jul 4, 2008, 8:06 am
#19
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[QUOTE=777-DCA;9979094]I would write UA customer service. Calling them probably won't help much.
Jul 4, 2008, 8:54 am
#20
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Random thoughts:
1) Although I have a special meal in my profile, unless I call three days ahead to request, it's never boarded, and I'm not talking about upgrade standbys that hit. (I request Asian vegetarian, just because it's nearly always more interesting than the one everyone else gets. For this reason, it's not high stakes for me, so I just shrug.)
2) Does baby food breeze through security? I really am curious.
3) How does a parent know that the baby food that is boarded is tolerated or liked by the baby? It's been a looong time, but I thought baby food was pretty age-specific.
1) Although I have a special meal in my profile, unless I call three days ahead to request, it's never boarded, and I'm not talking about upgrade standbys that hit. (I request Asian vegetarian, just because it's nearly always more interesting than the one everyone else gets. For this reason, it's not high stakes for me, so I just shrug.)
2) Does baby food breeze through security? I really am curious.
3) How does a parent know that the baby food that is boarded is tolerated or liked by the baby? It's been a looong time, but I thought baby food was pretty age-specific.
Jul 4, 2008, 8:55 am
#21
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I tend to find most of the meals I get on UA to be "special". 
Jul 4, 2008, 10:33 am
#22
Join Date: Jul 2008
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I am 1K - flew in first for a 2 hour flight - and they forgot my meal. I sent an email to the 1K desk and they gave me 5000 miles.
Jul 4, 2008, 10:58 am
#23
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Dayam... I do feel silly, now, like, "If I had a nickel for everytime..."
Then there are the audio systems that almost never work. Well, this isn't getting anywhere...
Anyway, welcome to FlyerTalk, GldnGrl! ^^
Then there are the audio systems that almost never work. Well, this isn't getting anywhere...
Anyway, welcome to FlyerTalk, GldnGrl! ^^
Jul 4, 2008, 11:03 am
#24
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GldnGrl - Welcome to Flyertalk!
My thoughts exactly. I hesitate to switch my dog's food, I certainly wouldn't count on an airline to supply my infant's food.
My thoughts exactly. I hesitate to switch my dog's food, I certainly wouldn't count on an airline to supply my infant's food.
Jul 4, 2008, 11:24 am
#25
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Jul 4, 2008, 12:22 pm
#26
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UA does a horrible job with special meals. I have not gotten special meals loaded despite 2-3 confirming phone calls to the GS Desk. I never bothered to ask for compensation. I have had 100% success with LH and SQ.
Jul 4, 2008, 2:57 pm
#27
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I think you should demand that they put out an RFP for a time machine, fund its development, and employ it to roll back and get you something you and your baby can eat on that flight.
Jul 5, 2008, 2:46 am
#28
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$2500
Jul 5, 2008, 3:22 am
#29
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^
Last edited by FlyinHawaiian; Jul 5, 2008 at 4:11 am Reason: consecutive posts merged
Jul 5, 2008, 11:45 am
#30
Join Date: Nov 2004
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So if UAl screws up your special meal request due to religious reasons and also doesnt have baby food on board especially when its on the stewardess roster what compensation should I demand from ual and what number should i call to get a us call center isntead of the overseas people.
any help would be appreciated
any help would be appreciated
Baby food can be brought through security any time.