1k voice email address appears to have become useless
 

I had a miserable flight in C from LHR to SFO earlier this week, mainly due to a few terrible FAs along with faulty electronics, and given how people have been reporting here that 1kvoice is back to being helpful, I emailed them with details.

Here's their reply, after several days:

So I emailed back:

Within minutes, I got another email identical to the first. Note that the email did NOT say they were going to get back to me. It said I should get put on hold for customer service and repeat everything I said in my email all over again, presumably to a human in India instead of a computer in India. I will wait a few days and then try email to Tilton, which should be unnecessary.

Well, maybe I was wrong. Literally within 5 minutes of receiving the second response, a human responded and said I would be sent a $300 travel certificate. They still didn't read my original email (which was more about the FA's than anything else), but at least it's a response!

I now don't know what to conclude from this episode!

That the 1K e-mail doesn't seem to address any problems. But if you complain loud enough you are given travel credits!:)

The fact that you got any response at all is better luck than I've had.

Last month I got measly 2k miles from 1k voice for a broken C seat on a 14+ hour flight. :o

My 1K thing has been very good. If it's a complaint or a compliment, they'll get back to me right away.

before i was exiled from the exalted ranks in March, i had pretty good experiences with 1K voice. even got a CR-1 out of it.

I think UA canned respond message had issues, since the out of office was not always responding. I sent an email to UA about a question on a refund and received the same message within minutes.

That is just the canned message UA sends out upon receiving of the email. Odd that you received it a few weeks after the experience, I had that happen once though.

1K voice has been enhanced to GSvoice. 1K is the new PE.

And they wonder why I pay more and fly someone else.

So the REAL question is, did I get the last (marginally helpful) response because of my email or because I posted this thread on FT?

I think the 1K Voice email office is just a small room with two people working in it and a big wheel or fortune type thing. Every email they get complaining about something they spin the wheel to see what compensation you get: $200 voucher, $300 voucher, 2 e-500's, 1 CR1, 2 CR1s, 1 SWU, 2k miles, 5k miles, etc.

:)

Pat and Vanna's daytime job?

I just sent an email to premier executive voice and got an immediate canned reply:

" ... At PremierExecutiveVoice, our focus is on post travel customer problem resolution, as well as comments and suggestions regarding our service. E-mails are answered in the order in which they are received, and due to current volumes our response time is greater than normal. ..."

It didn't imply I should call to get service, just that a reply would take some time.

Weird.

I had an exact same issue on an ORD-FRA flight and I got 10,000 miles :confused:

Is it completely useless or as usual, hit or miss?

yeah... your ORD-FRA flight is a lot shorter than my ORD-PVG flight :eek:

wheel of "compensation"... but 2k miles is insane.. who needs 2k miles???? :confused:

UA allows you pay $20 to get 1k miles when flying. So 2k miles is $40 in UA's book.

Your outsourced 1K CS at work. :o