Wow..just got the ICC for the 1st time as 1P..what happened?
Feb 14, 2008, 8:10 pm
#1
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Wow..just got the ICC for the 1st time as 1P..what happened?
to my fellow lowly 1P's..how often would you say you get ICC versus US based call center? this was the first time in probably 20 calls that i got India. granted, the agent did a great job and it was a really simple matter of sponsoring an upgrade..i was kind of bummed not to get to chat with an American. last time i got a great lady in Hawaii and was able to talk to her for a few minutes about the islands.
Feb 14, 2008, 8:24 pm
#2
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If you got the service you needed, why does it matter where the agent is or what nationality they are?
Feb 14, 2008, 8:28 pm
#3
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I tend to get the ICC a lot. I have to talk to "Sal" or "Vinnie" a bit slower, but it works out >75-80% of the time. I think I just call the wrong number.
Feb 14, 2008, 8:29 pm
#4
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Sometimes this happens when the 1P/1K desks are flooded with other calls. Maybe there's bad weather around the country so they have a lot of calls?
Feb 14, 2008, 8:49 pm
#5
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i was asking fellow 1P's how often they get the ICC, out of curiousity. notice how i mentioned it had only happened once in 20 or so times? it wasn't a knock on the ICC.
Feb 14, 2008, 9:21 pm
#6
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Hi There:
I've removed a few posts that, while friendly and cordial, really didn't have much to do with answering the OP's question and were really off-topic. Thanks for your understanding.
That was my thought too, Lucky; thanks for helping out.
FlyinHawaiian, Co-Moderator
United Mileage Plus Forum
I've removed a few posts that, while friendly and cordial, really didn't have much to do with answering the OP's question and were really off-topic. Thanks for your understanding.
FlyinHawaiian, Co-Moderator
United Mileage Plus Forum
Feb 14, 2008, 9:36 pm
#7
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I have even had this happen once as a 1k!
Feb 14, 2008, 9:40 pm
#8
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I would say 5-10% of my calls to the 1P line go to the ICC.
Feb 14, 2008, 10:31 pm
#9
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The ICC cannot sponsor an upgrade by phone. You have to go to a UA office (=some airport) to sign the "bluey" and then make sure the agent puts in the required annotations to the record - more info here
Feb 14, 2008, 10:53 pm
#10
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The ICC cannot sponsor an upgrade by phone. You have to go to a UA office (=some airport) to sign the "bluey" and then make sure the agent puts in the required annotations to the record - more info here
Feb 15, 2008, 1:50 am
#11
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I've seen this "same last name" mentioned several times. I know there are good reasons for it, but still, in a huge percentage of cases, the children, spouses, and parents of the sponsor are going to have different last names than the sponsor. Is this really a valid test in this day and age? (This doesn't affect me personally, since I can't sponsor anyone, but I am just curious.)
Feb 15, 2008, 2:05 am
#12
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Feb 15, 2008, 2:51 am
#13
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We used to have to go into the airport to sign a "bluey" to sponsor an upgrade, but we can not do it on line. Easy Peasy.
I only call in when I have a complex problem. Only once have I received an ICC. My question was so far beyond their training, and language ability, that I just said thank you very much, and called back.
I only call in when I have a complex problem. Only once have I received an ICC. My question was so far beyond their training, and language ability, that I just said thank you very much, and called back.
Feb 15, 2008, 4:02 am
#14
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Being a long shot from any US time zone, I get the MCC and the ICC a lot here 
.
As I only call when I really resolve the matter online, my issues are complex, and I just barely can solve them with the US call centres. Ending up with the MCC or ICC always means that I have to call again at a later stage.
.As I only call when I really resolve the matter online, my issues are complex, and I just barely can solve them with the US call centres. Ending up with the MCC or ICC always means that I have to call again at a later stage.
Feb 15, 2008, 4:05 am
#15
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Geographically, they are in India, yes. But they are ways more sapient than any reservation agents I had to deal with so far.
They can break connections, change upgrade stati to HK, change the ownership/sponsorship of upgrades, a thing that HNL agents barely are capable of.
Web support is a living example for the factoid that the abominable quality of the ICC is not India specific.
They can break connections, change upgrade stati to HK, change the ownership/sponsorship of upgrades, a thing that HNL agents barely are capable of.
Web support is a living example for the factoid that the abominable quality of the ICC is not India specific.
