ua.bomb Denied Access - Contact Password Support
May 13, 2007, 5:01 am
#1
Original Poster
Join Date: Mar 2004
Posts: 617
ua.bomb Denied Access - Contact Password Support
Tried to log into my account this morning. ACCESS DENIED Please call password support. Oh, but were not open today. Call back Monday. Online request for new password not working either.
Happen to anyone else? I see they performed maintenance early this morning. Any connection?
Happen to anyone else? I see they performed maintenance early this morning. Any connection?
May 13, 2007, 5:06 am
#2
Join Date: May 2001
Location: RDU
Programs: UA Plat 2MM, Delta Gold, Hilton Gold, Marriott cardboard
Posts: 1,699
It's been happening a lot lately. There are at least two other threads on this.
Bottom line: wait for a hour or so and you should be able to get back on unless there's a real problem. One "real problem" is that someone may have entered your account number in error, and tried and failed to logon.
Edited to add: I'm locked out to as of 7am, May 13. Is there anyone on the .bomb elite software team who is not an idiot?
Bottom line: wait for a hour or so and you should be able to get back on unless there's a real problem. One "real problem" is that someone may have entered your account number in error, and tried and failed to logon.
Edited to add: I'm locked out to as of 7am, May 13. Is there anyone on the .bomb elite software team who is not an idiot?
Last edited by dulcamara; May 13, 2007 at 5:16 am
May 13, 2007, 5:15 am
#3
Join Date: Aug 2006
Location: BNE
Programs: UA 1MM; QF VA CI KL KE
Posts: 474
May 13, 2007, 5:21 am
#4
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United 1K and 1MM, Marriott Ambassador
Posts: 10,000
May 13, 2007, 5:29 am
#5
Join Date: Apr 2006
Location: Southern NH (MHT / BOS)
Programs: UA 1K NW US HH Gold
Posts: 265
Ditto! .Bomb won't let me in. Says I need to reset my p/w. When I went to bed last night, I was a 1P (soon to be 1K) with 500,000 miles. Today, when I woke up, I'm now a General Member with 0 miles.
However, I can still get at my itineraries.
May 13, 2007, 5:36 am
#6
Original Poster
Join Date: Mar 2004
Posts: 617
Thanks for all the responses. I feel a little better - I think.
I did a search but didn't find anything - sorry.
That whole 0 miles, General Member thing sent me for a loop. Amazing how UA allows this problem to persist.
I did a search but didn't find anything - sorry.
That whole 0 miles, General Member thing sent me for a loop. Amazing how UA allows this problem to persist.
May 13, 2007, 5:37 am
#7
Join Date: Apr 2006
Posts: 774
Hey don't fret guys. It's just a "scheduled" maintenance.
The front page said earlier that the account access, online reservation, and check-in (2:00-2:30CST or so) will not be available during 01:45CST to 05:45CST today. Let's see if it will come back online after that.
The front page said earlier that the account access, online reservation, and check-in (2:00-2:30CST or so) will not be available during 01:45CST to 05:45CST today. Let's see if it will come back online after that.
May 13, 2007, 6:00 am
#8
Join Date: Oct 2005
Location: the great Northeast
Programs: UA Silver, HH Silver, Marriott Gold
Posts: 223
well, it is 7 AM CDT, and still showing general member with 0 miles. I have a flight today, and didn't receive the email about online check in either. hmmmmm
Hope they fix this soon!
Hope they fix this soon!
May 13, 2007, 6:06 am
#9
Join Date: Feb 2003
Posts: 4,115
Calm down people. It's the middle of the night on a Saturday and they announced that they would be doing maintenance. If I had a dollar for every website that goes down in the Saturday night overnight period and doesn't come back up exactly on time, I'd be a rich man.
Choose your favorite prescription medication and ~~chill~~ a bit. Life will go on. :-:
Choose your favorite prescription medication and ~~chill~~ a bit. Life will go on. :-:
May 13, 2007, 6:12 am
#10
Join Date: Dec 2006
Location: Japan
Programs: UA 1K
Posts: 4
In the same boat...
I'm in the same boat folks. Zero miles, a General Member, etc. Good to see (comfort level only) that others are in the same boat. I think I'll give it a couple more hours, and see the ship rights itself.
Cheetah
Cheetah
May 13, 2007, 6:31 am
#11
Join Date: Jul 2005
Location: Sunny Place
Programs: Star Alliance
Posts: 1,655
Thanks for the reassurrance, I'm in Thailand and thought someone had hacked my account and were arranging tickets for all their family members.
May 13, 2007, 6:36 am
#12
Join Date: Mar 2005
Location: NYC, USA
Programs: UA Star Gold (lifetime)
Posts: 550
I just called them (password support actually) they said it should be fixed later this afternoon. 
May 13, 2007, 7:08 am
#13
Join Date: Jun 2005
Location: Seattle & Seoul.... and now, Maastricht....
Programs: UA Mileage Plus, NWA WorldPerks deserter, Alaska Airlines Something-er-Other...
Posts: 1,885
Count me in as locked out as well.... Didn't this just happen to some FTers a few days ago? You'd think UA could figure it out.....
I'm still just amazed at how well the NWA website is run compared to UA's!!!! ....and that goes for their respective Korean websites as well!
UA's website is sad.
I'm still just amazed at how well the NWA website is run compared to UA's!!!! ....and that goes for their respective Korean websites as well!
UA's website is sad.
May 13, 2007, 7:11 am
#14
Join Date: Sep 2005
Location: Tucson - Seattle
Programs: UA 1K;
Posts: 2,474
I am "denied" also.
Hopefully it comes back up soon. I need to access my account this morning.
Hopefully it comes back up soon. I need to access my account this morning.
May 13, 2007, 7:19 am
#15
FlyerTalk Evangelist
Join Date: Apr 2003
Programs: UA*Lifetime GS, Hyatt* Lifetime Globalist
Posts: 12,324
Are we surprised?
This is an airlines that usually don't respond well especially in the area of frontline customer services. Dot.bomb problems are in their 6th consecutive years starting back in 2001 when UA pulled one of its best products in the last 20 years - The United Connection Software- out of service.
I was going to purchase three tickets this morning. After seeing the problems as everyone has reported, I was not sure whether it was wise to make the purchase.... Anyway, due to urgency of making the bookings and unable to get someone on the phone early this morning, I bought the tickets on US flights at US website instead. I actually saved a few bucks flying US out of a better airport (DCA) as result of .bomb problems.
United..... wake up!
This is an airlines that usually don't respond well especially in the area of frontline customer services. Dot.bomb problems are in their 6th consecutive years starting back in 2001 when UA pulled one of its best products in the last 20 years - The United Connection Software- out of service.
I was going to purchase three tickets this morning. After seeing the problems as everyone has reported, I was not sure whether it was wise to make the purchase.... Anyway, due to urgency of making the bookings and unable to get someone on the phone early this morning, I bought the tickets on US flights at US website instead. I actually saved a few bucks flying US out of a better airport (DCA) as result of .bomb problems.
United..... wake up!
Last edited by UA_Flyer; May 13, 2007 at 7:26 am