spilled juice: compensation

 
Old May 8, 07, 12:36 pm
  #31  
 
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Originally Posted by mecabq View Post
I like this approach -- "go sit in the lounge in your underwear while we clean your pants." ...
LOL--now you're talkin' like UA. FWIW, this was LHR, so presumably he was able to collect his luggage before handing over his pants to the lounge matrons.
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Old May 8, 07, 12:45 pm
  #32  
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$25, cleaning reimbursement, apology by FA, and lots of blankets, towels, tissues to try & help you get dry or at least not sit in a wet seat. I probably would have asked for more towels & blankets up front.

Cheers.
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Old May 8, 07, 1:02 pm
  #33  
 
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A few months ago, a whole tray of pre-departure drinks was dropped on my lap by a FA. That was in on IAD-ORD on a 3 class 767 in C. Without asking for anything, I was offered a bottle of wine, and a skykit which resulted in $200 Travel Credit.

About 1 year ago on LH flying LAX-FRA in C, a FA spilled some wine on a pax a few rows in front of me. While I was a little too far away to accurately observe what went on, the crew went to great lengths to try and clean everything. The passenger also received several forms from the purser to fill out. It certainly was not "no big deal" to that LH crew.
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Old May 8, 07, 1:25 pm
  #34  
 
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I flew transatlantic a couple years ago, (to Ireland) and the AA Flight Attendant spilled a load of old drinks on me from the cart... the cart caught on something, and the 'trash' tipped over, and onto my shoulder. There was all manner of drinks in it

I got a sincere apology, a damp towel, some club soda, and help cleaning it up. I was fine. Really, it was an accident - you want to be awarded the airline or something?

Now, attitude is something different. If they hadn't apologized or tried to help clean it up, i would have been more upset.

BTW, the same airline, on the trip back - also got some drink spilled on me. Just call me 'swampy'
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Old May 8, 07, 1:31 pm
  #35  
 
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[QUOTE=euslaner;7706848]
Originally Posted by euslaner View Post
Rest of the flight was good (though it might have been nice if our water glasses were refilled)
None of the threads you quoted about "warm nuts" had the OP asking for compensation, that is the difference.

Originally Posted by euslaner View Post
I guess sitting around FRA for several hours with wet pants is not as bad as having to use the main reading light.
So how much money do YOU think would be fair compensation for a passenger spilling a drink on you and a flight attendant putting a drink down where it might spill?

If the first spill had nothing to do with UA staff, isn't it irrelevant? Maybe you should have gotten his name and address and brought him to small claims court.

Are you an attorney?

Originally Posted by euslaner View Post
Rest of the flight was good (though it might have been nice if our water glasses were refilled)
Welcome to UA international C-class! I fly every month ORD-NRT (13 hours) and my empty water glass is ususally refilled 0 or 1 times per flight without me asking. What do you think is adequate compensation for my parched throat?

Last edited by BangkokTraveler; May 8, 07 at 1:43 pm
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Old May 8, 07, 1:32 pm
  #36  
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Originally Posted by euslaner View Post
I guess sitting around FRA for several hours with wet pants is not as bad as having to use the main reading light.
Let's get this straight... so you recognize that compensation for those incidents you cite are ridiculous, and you want your compensation to be just as (if not more) ridiculous?
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Old May 8, 07, 1:38 pm
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The FA should have offered her skirt in exchange for your pants for the remainder of the flight.
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Old May 8, 07, 1:40 pm
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Originally Posted by zorn View Post
The FA should have offered her skirt in exchange for your pants for the remainder of the flight.
ROFLMAO!
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Old May 8, 07, 1:46 pm
  #39  
 
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Your original post said "what compensation might I expect". I think the group here has told you what compensation they think you deserve. Nothing.

But what can you expect when you write a letter detailing how your seatmate spilled a drink on you and the FA put one down where it might spill? I would expect UA staff to get a nice laugh, then throw you something ($25 domestic cert) in an envelope with a form letter. But who knows, if people get $400 for a broken light, maybe wet sweatpants are worth thousands!

Last edited by BangkokTraveler; May 8, 07 at 1:58 pm
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Old May 8, 07, 1:59 pm
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Your original post said "what compensation might I expect". I think the group here has told you what compensation you deserve. Nothing.

But what can you expect when you write a letter detailing how your seatmate spilled a drink on you and the FA put one down where it might spill? I would expect UA staff to get a nice laugh, then throw you something ($25 domestic cert) in an envelope with a form letter. But who knows, if people get $400 for a broken light, maybe wet sweatpants during your flight are worth thousands!
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Old May 8, 07, 2:23 pm
  #41  
 
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Originally Posted by BangkokTraveler View Post
I would expect UA staff to get a nice laugh, then throw you something ($25 domestic cert) in an envelope with a form letter.
http://www.untied.com/

^
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Old May 8, 07, 2:36 pm
  #42  
 
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Cool

What I have noticed is when something goes wrong, no mater how small it is, the first thing that comes to mind is what compensation should I get. Come on and get a life!!! Is this what we have come to?

Two years ago on a CO flight from EWR-MCO, while we were at the gate, the FA spilled my Gin and Tonic on my pants. I smiled at her becuase I knew it was an accident. She then came back and spilled it again. The only thing I could do was start to laugh. Was I upset? No. She did not do it on purpose. She was so embarrased by this that she was afraid to serve me dinner during the flifght for fear she may spill it on me. For the rest of the flight, hew service was flawless. She was so apologetice and did everything she could to make my seat comfortable.

As for compensation, I did not ask for any. I did not expect any since it was an accident. I have seen so many FT'ers ask for compensation for the most trivial things. Accidents happen, and if you travel a lot you will have a great chance to experience them.

I think the OP received just compensation for what happened. Oh, by the way, I am an attorney.
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Old May 8, 07, 2:44 pm
  #43  
 
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Originally Posted by mecabq View Post
I like this approach -- "go sit in the lounge in your underwear while we clean your pants."

Add me to list of people who think that an apology was adequate, and a $25 certificate was more than generous. And I wouldn't defend a claim that a broken reading light should be worth $300 or less-than-hot nuts should be worth anything at all.

Good point -- only in America!
I had hot (but not boiling) water spilled on me on an AS flight (while I was sleeping -- that was a way to wakeup!)

They gave me $25 or 500 miles (I didn't even ask) and the FA volunteered to buy me a drink.

Seemed reasonable to me honestly as there was no lasting damage.
if it had been something like tea which can stain, or had actually left some more permanant damage than some irritated skin, I might have cared more.
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Old May 8, 07, 2:45 pm
  #44  
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your seat mate should've offered you a shout wipe, UA gave you way more than they should've
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Old May 8, 07, 2:59 pm
  #45  
 
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Originally Posted by LHR Tim View Post
Nylon??

Here is a bit of trivia, in 2006, the average home in Potomac sold for $1,033,559.

Maybe nylon sweat pants aren't available in her neighborhood, as that might bring the property value down. Maybe cleaning of her pants will cost her more than twenty-five dollars offered... or maybe, all that she wanted was a sincere apology and help.

She, like many want to get as much as they can out of United, because they feel they deserve something for their pain and suffering. Granted the way the FA handled the situation was poor, it's not the first time this has occured, and it won't be the last.

It really is a sad state of affairs that she (like so many others) have been conditioned that if something goes wrong with their flight or experience, that they deserve compensation. .... happens, life is not perfect... yes, when we fly 1st or business, we should expect that everything should work and that service is good... but this is life.

People who complain about cold nuts, pre-drinks, hanging of the coats before the flight, lights, movies, luggage, priority tags, meals selections and order-taking... there is so much more important things in life than this.

When I fly United, my only expectation is to get to my final destination safely and usually on-time. So the nuts are cold... so I have to actually stand and ask for water or a drink, hang my own jacket... it's all minor.

These FA are not our servants and we shouldn't treat them so. They are here for our safety and comfort, blah blah blah.
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