mecabq

I like this approach -- "go sit in the lounge in your underwear while we clean your pants."

Add me to list of people who think that an apology was adequate, and a $25 certificate was more than generous. And I wouldn't defend a claim that a broken reading light should be worth $300 or less-than-hot nuts should be worth anything at all.

The broken entertainment system is a different story -- for some people (although not me), the personal entertainment system is a major reason why they purchase a business-class ticket or choose a particular airline.

Good point -- only in America!

CJ99

LOL--now you're talkin' like UA. FWIW, this was LHR, so presumably he was able to collect his luggage before handing over his pants to the lounge matrons.

SkiAdcock

$25, cleaning reimbursement, apology by FA, and lots of blankets, towels, tissues to try & help you get dry or at least not sit in a wet seat. I probably would have asked for more towels & blankets up front.

Cheers.

merlin

A few months ago, a whole tray of pre-departure drinks was dropped on my lap by a FA. That was in on IAD-ORD on a 3 class 767 in C. Without asking for anything, I was offered a bottle of wine, and a skykit which resulted in $200 Travel Credit.

About 1 year ago on LH flying LAX-FRA in C, a FA spilled some wine on a pax a few rows in front of me. While I was a little too far away to accurately observe what went on, the crew went to great lengths to try and clean everything. The passenger also received several forms from the purser to fill out. It certainly was not "no big deal" to that LH crew.

Green Dragon

I flew transatlantic a couple years ago, (to Ireland) and the AA Flight Attendant spilled a load of old drinks on me from the cart... the cart caught on something, and the 'trash' tipped over, and onto my shoulder. There was all manner of drinks in it

I got a sincere apology, a damp towel, some club soda, and help cleaning it up. I was fine. Really, it was an accident - you want to be awarded the airline or something?

Now, attitude is something different. If they hadn't apologized or tried to help clean it up, i would have been more upset.

BTW, the same airline, on the trip back - also got some drink spilled on me. Just call me 'swampy'

BangkokTraveler

[QUOTE=euslaner;7706848]None of the threads you quoted about "warm nuts" had the OP asking for compensation, that is the difference.

So how much money do YOU think would be fair compensation for a passenger spilling a drink on you and a flight attendant putting a drink down where it might spill?

If the first spill had nothing to do with UA staff, isn't it irrelevant? Maybe you should have gotten his name and address and brought him to small claims court.

Are you an attorney?

Welcome to UA international C-class! I fly every month ORD-NRT (13 hours) and my empty water glass is ususally refilled 0 or 1 times per flight without me asking. What do you think is adequate compensation for my parched throat?

IceTrojan

Let's get this straight... so you recognize that compensation for those incidents you cite are ridiculous, and you want your compensation to be just as (if not more) ridiculous?

zorn

The FA should have offered her skirt in exchange for your pants for the remainder of the flight.

kb1992

ROFLMAO!

BangkokTraveler

Your original post said "what compensation might I expect". I think the group here has told you what compensation they think you deserve. Nothing.

But what can you expect when you write a letter detailing how your seatmate spilled a drink on you and the FA put one down where it might spill? I would expect UA staff to get a nice laugh, then throw you something ($25 domestic cert) in an envelope with a form letter. But who knows, if people get $400 for a broken light, maybe wet sweatpants are worth thousands!

BangkokTraveler

Your original post said "what compensation might I expect". I think the group here has told you what compensation you deserve. Nothing.

But what can you expect when you write a letter detailing how your seatmate spilled a drink on you and the FA put one down where it might spill? I would expect UA staff to get a nice laugh, then throw you something ($25 domestic cert) in an envelope with a form letter. But who knows, if people get $400 for a broken light, maybe wet sweatpants during your flight are worth thousands!

SFO_Runner

http://www.untied.com/

^

fly4work

What I have noticed is when something goes wrong, no mater how small it is, the first thing that comes to mind is what compensation should I get. Come on and get a life!!! Is this what we have come to?

Two years ago on a CO flight from EWR-MCO, while we were at the gate, the FA spilled my Gin and Tonic on my pants. I smiled at her becuase I knew it was an accident. She then came back and spilled it again. The only thing I could do was start to laugh. Was I upset? No. She did not do it on purpose. She was so embarrased by this that she was afraid to serve me dinner during the flifght for fear she may spill it on me. For the rest of the flight, hew service was flawless. She was so apologetice and did everything she could to make my seat comfortable.

As for compensation, I did not ask for any. I did not expect any since it was an accident. I have seen so many FT'ers ask for compensation for the most trivial things. Accidents happen, and if you travel a lot you will have a great chance to experience them.

I think the OP received just compensation for what happened. Oh, by the way, I am an attorney.

limeyx

I had hot (but not boiling) water spilled on me on an AS flight (while I was sleeping -- that was a way to wakeup!)

They gave me $25 or 500 miles (I didn't even ask) and the FA volunteered to buy me a drink.

Seemed reasonable to me honestly as there was no lasting damage.
if it had been something like tea which can stain, or had actually left some more permanant damage than some irritated skin, I might have cared more.

WIRunner

your seat mate should've offered you a shout wipe, UA gave you way more than they should've