United system glitch wrongly expires Systemwide upgrades
Feb 3, 2007, 2:40 pm
#1
Original Poster
Join Date: Feb 2007
Posts: 19
United system glitch wrongly expires Systemwide upgrades
If you had some 2006 United Systemwide upgrades in your account in January 2007 and were on an upgraded flight that month you might have lost an SWU by a glitch described in:
United System Glitch Post
United System Glitch Post
Feb 3, 2007, 3:21 pm
#2
Senior Moderator; Moderator, Eco-Conscious Travel, United and Flyertalk Cares
Join Date: Jun 1999
Location: Fulltime travel/mostly Europe
Programs: UA 1.7 MM;; Accor & Marriott Pt; Hyatt Globalist
Posts: 17,831
Welcome to FlyerTalk.
I used the last of my 2006 SWUs in January and, fortunately, they were taken correctly. I hope your situation is resolved to your satisfaction.
I used the last of my 2006 SWUs in January and, fortunately, they were taken correctly. I hope your situation is resolved to your satisfaction.
Feb 3, 2007, 3:24 pm
#3
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,133
I've had United pull the wrong upgrades before. One phone call cleared it up in under a minute.
Feb 3, 2007, 3:31 pm
#4
Original Poster
Join Date: Feb 2007
Posts: 19
No time for Micromanagement
Why wouldn't United fix this obviously systematic mistake?
Feb 3, 2007, 3:33 pm
#5
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,133
They refuse to hire intelligent programmers.
Feb 3, 2007, 3:39 pm
#6
Original Poster
Join Date: Feb 2007
Posts: 19
I agree on your comments wrt the programmers;