Problem Using 500s Online
 

Okay, so I have a weird issue. Whenever I try to upgrade flights and click request upgrade on the My Itinearies page, I get a "system error" message. If I go in through the e-upgrades section and hit Request Upgrade, it pulls up the correct screen, but only gives me the option of upgrading using a confirmed instrument. Under each flight, where it would normally let me upgrade using 500s, it always says "500 mile upgrades can only be used to upgrade one travelling companion." Right, I know, but I'm trying to upgrade myself. This used to work fine, but went away at the same time the functionality to sponsor upgrades using 500s did. What the hell?

It is prob .com acting up. Just call the 1K desk and they will do it for you

Ben

That's what I've been doing. But it gets really annoying, really quickly.

I agree with you. I have tried to do things as easy as change a seat and UA.com said that my PS flight 16 this Saturday is opperated by codeshare partner MESA :confused: and that I could not change my seat on line.

It better not be...

Ben

In my case it's the list of upgrade instruments to choose from which is always empty (no, I do have plenty of E-upgrades of all kinds.)

Calling web support and having them "manually" process the on-line sponsored upgrade does at least save me a trip to the airport to write the bluey. Although it's not a great time saver, those cretins take 30-60 minutes on every call thanks to their rudimentary grasp of English and apparent incapacity to do anything other than call the next cretin up the chain.

And as for actually fixing the bug, not a chance. Anyway there are 112 pages of other bugs in line in the FT sticky about dot Bomb

Yep. Noticed that if there is a codeshare anywhere in the itinerary I get the same error. Oh well.

This has been happening to me lately as well...the only way around it I have found is to log out, delete my cookies, then log back in and apply my upgrade.

I had that happen yesterday with OLCI. I had 8 500s, was confirmed to use 6 of them (put in for the upgrade about a week ago), but when I went to check in it asked me how I was going to pay for them and claimed I only had 2/8. :mad: The Indian Web Help desk said it was a "known problem" they were working on and to straighten it out at the airport. At the airport the counter agent acted like it was my fault. "Well of course it wouldn't let you check in. It didn't know how you wanted to pay for the upgrade!" :rolleyes:

Do you get this problem only on itineraries with more than 4 segments (= 2 ticket numbers needed)? I think that has something to do with this, in my case I am unable to apply E-500 if my ticket has been issued on more than one ticket number (even sequentials).

It was a 4 segment, same day return itin. The last two segments (the "Return") were the ones that I had confirmed upgrades on.

My p.s. Do itinerary is like this too - everything's jumbled up to where it says I'm flying in NC on a CRJ-200 and I've been upgraded to NF on a Ted flight. As if. :p

.bomb strikes again :rolleyes:

right with you on that crj in nc sfo-jfk as mine shows the same thing :rolleyes: . all aboard flyertalk-one :D

Speaking of 500 milers... has anyone else noticed how you can no longer sponsor upgrades of friends not flying on the same itinerary with 500 milers? I tried to upgrade a friend recently and was very disappointed to see that. Now I have to actually really try to use them all. I always thought it was so great to be able to surprise my friends with upgrades to F.

You were never supposed to be able to do that. Upgrading others with 500s on a different itinerary was never 'allowed' although the UA.bomb 'allowed' it.

They cleared at your window too. ^ Which was good, because if they had to go to the airport they would have been in trouble with an upgrade they couldn't pay for and no seat in Y.

You need to make a distinction between same itinerary, same PNR, and same flight. You don't need the be on the same itinerary or same PNR, as long as you're on the same flight. I've just called up to make the request in those cases, and never had a problem.