1K baggage desk awsome
Jan 6, 2007, 9:19 am
#1
Moderator, Hertz; FlyerTalk Evangelist
Original Poster
Join Date: Nov 2005
Location: KRK
Programs: UA 1MM, BA GGL, Hyatt Glob, Hilton Diamond and others
Posts: 12,690
1K baggage desk awsome
If you recall my earlier rant about my luggage, I called up the UA 1K bag desk. No problems there. Yesterday 1st thing in the morning like promised they gave me a call and updated me on my bags. When my bags got in, they called me up and asked if they should deliver them or hold them for pickup. I opted for pickup since I had my next flight a few hrs later. I told them I would be at the airport at 4am and if someone could meet me. Sure enough, 4am I was met by a red carnation agent, and she helped me get my bags. I get another phone call today to check if everything is OK, and another apology.
This is the CS I like! Great checking and followups^ ^ ^ ^ ^ ^
This is the CS I like! Great checking and followups^ ^ ^ ^ ^ ^
Jan 6, 2007, 9:31 am
#2
Join Date: Aug 2003
Location: NYC
Programs: UA 1.5 Million Mile flyer, Hilton Diamond, Bonvoy Gold, Hertz 5* and PC since 1985
Posts: 5,611
I have had great service with 1K baggage also. They even helped me sort out a clients bag. ^
Jan 6, 2007, 9:46 am
#3
Moderator, Hertz; FlyerTalk Evangelist
Original Poster
Join Date: Nov 2005
Location: KRK
Programs: UA 1MM, BA GGL, Hyatt Glob, Hilton Diamond and others
Posts: 12,690
Jan 6, 2007, 9:50 am
#4
Join Date: Aug 2003
Location: NYC
Programs: UA 1.5 Million Mile flyer, Hilton Diamond, Bonvoy Gold, Hertz 5* and PC since 1985
Posts: 5,611
Yep, thank God they didn't outsource this.
Jan 6, 2007, 11:13 am
#6
Senior Moderator
Join Date: Oct 2001
Location: San Francisco, CA
Programs: UA Plat/2MM [23-yr. 1K, now emeritus] clawing way back to WN-A List; MR LT Titanium; HY Whateverist.
Posts: 12,396
Also had excellent 1K bag support last June when a checked one went missing SFO->DEN. UA insisted it was delivered to my DEN hotel the night before. The hotel insisted it never got it. While I called UA 1K from the hotel lobby, UA made several calls including to hotel staff, 40 feet away from me; and UA was right, as a very red-faced hotel asst. mgr. produced the bag that had indeed been delivered during the night.
Jan 6, 2007, 11:21 am
#7
FlyerTalk Evangelist
Join Date: Jan 2006
Location: SFO
Programs: AA ExPlat,EX-UA 1K, Hyatt Diamond, SPG Plat,
Posts: 12,212
Wonderful service, I thought the red carnation lady was for UGS only 
Jan 6, 2007, 11:33 am
#8
Join Date: May 2004
Location: OAK
Programs: UA Gold MM / AS MVP Gold
Posts: 2,504
Where do I find this 1K baggage phone number? 
I've been using the standard number on the ticket jacket!
I've been using the standard number on the ticket jacket!
Jan 6, 2007, 1:29 pm
#10
Senior Moderator
Join Date: Oct 2001
Location: San Francisco, CA
Programs: UA Plat/2MM [23-yr. 1K, now emeritus] clawing way back to WN-A List; MR LT Titanium; HY Whateverist.
Posts: 12,396
I used the standard toll-free number for 1K reservations -- should be on 1K membership cards.
Jan 6, 2007, 2:14 pm
#11
Join Date: May 2004
Location: OAK
Programs: UA Gold MM / AS MVP Gold
Posts: 2,504
Jan 6, 2007, 2:28 pm
#12
Moderator, Hertz; FlyerTalk Evangelist
Original Poster
Join Date: Nov 2005
Location: KRK
Programs: UA 1MM, BA GGL, Hyatt Glob, Hilton Diamond and others
Posts: 12,690
but just cal up baggage service, and have them transfer you to the 1K baggage and ask them for the number
Jan 6, 2007, 4:39 pm
#13
Join Date: Aug 2002
Location: Trenton NJ
Programs: UA Gold MM, Honors Diamond, Marriott Gold, Hertz President’s Circle
Posts: 3,665
I had excellent service from the 1K Baggage Desk when my carry-on got removed from a PHX-LAX flight. I made sure to write in and compliment the agent after receiving messages on both the phone numbers she had to make sure I got my bag back. I suggest you do the same. It's always nice to compliment someone as well as tell United when they've screwed up.
Jan 6, 2007, 9:38 pm
#14
Join Date: Jan 2007
Location: Emeryville CA
Programs: UA 2MM, HY Diamond, ZE Pres
Posts: 117
Yes, call the 1K number, go to reservations, then ask to be transferred to 1K baggage desk. I asked if they had a direct nbr, and was told no.
My experiences starting with baggage services have always been awful. Start with 1K reservations.
My experiences starting with baggage services have always been awful. Start with 1K reservations.
Jan 6, 2007, 10:01 pm
#15
Join Date: May 2004
Location: OAK
Programs: UA Gold MM / AS MVP Gold
Posts: 2,504
great! thanks for the tip.