Does 1Kvoice still work? CS options?
Dec 26, 2006, 1:19 pm
#1
Original Poster
Join Date: Nov 2000
Location: San Francisco
Programs: 1K 2.2MM
Posts: 2,352
Does 1Kvoice still work? CS options?
What is the best option for a 1k with a customer service issue? Is it all outsourced now?
Dec 26, 2006, 2:27 pm
#2
Join Date: Oct 2006
Location: San Francisco, CA
Programs: UA GS, LH SEN, AA EXP, Marriott Platinum Premier
Posts: 190
Write someone in WHQ via snail mail. That seems to be all that is left to us. 1KVoice is offshored to Europe and CS is in India. There just isn't anything left for us in the US or anyone who can actually do something about any of the problems we are reporting.
Dec 26, 2006, 3:29 pm
#3
Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS MVPG100K, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,490
FWIW the ability and/or willingness for the 1K voice to address complaints has been discussed in other threads.
Mrs. Fredd and I have only made two written complaints in over 400,000 BIS UA miles.
Our first complaint about a negative on-board experience went to 1K and was answered with a canned reply.
Our second complaint (on-board non-personnel issues), e-mailed a couple of weeks ago to CS, was responded to quickly with a personalized apology and a combination of unasked-for 500 milers and $100 certs for the five of us aboard, a pleasant surprise.
Accordingly, we'll direct any future complaint to CS and only send bouqets to 1K Voice.
Mrs. Fredd and I have only made two written complaints in over 400,000 BIS UA miles.
Our first complaint about a negative on-board experience went to 1K and was answered with a canned reply.
Our second complaint (on-board non-personnel issues), e-mailed a couple of weeks ago to CS, was responded to quickly with a personalized apology and a combination of unasked-for 500 milers and $100 certs for the five of us aboard, a pleasant surprise.
Accordingly, we'll direct any future complaint to CS and only send bouqets to 1K Voice.
Dec 26, 2006, 3:33 pm
#4
FlyerTalk Evangelist
Join Date: Dec 2004
Posts: 23,999
FWIW the ability and/or willingness for the 1K voice to address complaints has been discussed in other threads.
Mrs. Fredd and I have only made two written complaints in over 400,000 BIS UA miles.
Our first complaint about a negative on-board experience went to 1K and was answered with a canned reply.
Our second complaint (on-board non-personnel issues), e-mailed a couple of weeks ago to CS, was responded to quickly with a personalized apology and a combination of unasked-for 500 milers and $100 certs for the five of us aboard, a pleasant surprise.
Accordingly, we'll direct any future complaint to CS and only send bouqets to 1K Voice.
Mrs. Fredd and I have only made two written complaints in over 400,000 BIS UA miles.
Our first complaint about a negative on-board experience went to 1K and was answered with a canned reply.
Our second complaint (on-board non-personnel issues), e-mailed a couple of weeks ago to CS, was responded to quickly with a personalized apology and a combination of unasked-for 500 milers and $100 certs for the five of us aboard, a pleasant surprise.
Accordingly, we'll direct any future complaint to CS and only send bouqets to 1K Voice.
IME, the "canned responses" can often work in our favor when it comes to compensation.
Dec 26, 2006, 3:51 pm
#5
Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS MVPG100K, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,490
I wouldn't ever disagree with a well-written snail-mail but my gripe was a string of annoyances (dirty plane, non-functioning overhead lights, no milk aboard for the grandkids on a flight out of MCO) and I just sent a quick e-mail to vent. To repeat myself, I was more than pleased with the the apology and the unrequested compensation.^
Cheers,
Fredd
Dec 26, 2006, 5:40 pm
#6
Join Date: Aug 2003
Location: NYC
Programs: UA 1.5 Million Mile flyer, Hilton Diamond, Bonvoy Gold, Hertz 5* and PC since 1985
Posts: 5,611
Where did you hear it was in Europe? Not my experiences
Dec 30, 2006, 5:13 pm
#7
Join Date: Sep 2006
Location: Princeton, NJ; Lviv Ukraine
Programs: UA 3.6MM, AF/KL Lifetime Plat, BA Gold, AA 1MM, IC Spire RA, Kimpton IC, Marriott Plat, et alia
Posts: 2,732
There is a fax number and an email
There is an email I've been using for "elite customer care" and I have a fax number I've been using, but that's only for MP.
Dec 30, 2006, 5:38 pm
#8
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
As a perpetual oddity of UA - my MP complaints always got
answer much more swiftly and competently than my 1Kvoice
once everr did since the changes occurred.
MP is available to anyone, EliteVoice is not ... so how the
heck does this come?
answer much more swiftly and competently than my 1Kvoice
once everr did since the changes occurred.
MP is available to anyone, EliteVoice is not ... so how the
heck does this come?
