Why can't I check in on-line?
Dec 5, 2006, 8:50 pm
#16
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There was no schedule change. The agent at the checkin desk said that it was because there was someone else with the same name on the flight. (But the on-line and kiosk checkins go by the six character locator or Mileage Plus number, not by name...)
Dec 6, 2006, 1:07 pm
#17
Join Date: Jan 2006
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Yesterday, I was not allowed to check in online for a return flight from LHR to SFO. For the outbound flight 7 days earlier, there was no such problem. Can't figure out why.
Dec 6, 2006, 6:05 pm
#18
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Location: SFO
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i may be wrong but iirc, you can only use olci for flights that originate in the u.s. you can olci sfo-lhr but not the other way 'round
Dec 6, 2006, 7:13 pm
#19
Original Member
Join Date: May 1998
Location: Greensboro, NC USA
Posts: 235
I also had that happen last week. I got to the counter and they wanted my birthday too. There was no SSSS issue; everything was simple after that. The strange thing was that my return flight was the same. Why would they need my birthdate twice for the same record?
Dec 6, 2006, 9:27 pm
#20
Join Date: Feb 2001
Location: Washington DC USA
Posts: 2,571
Why does United need your birthday anyway? If an airline asked me that I'd tell them it was none of their durn business.
Dec 6, 2006, 11:48 pm
#21
Join Date: Jul 2003
Location: Gatwick, UK
Programs: UA *G, BA Silver
Posts: 1,673
I had one of these today for a flight tomorrow - could not check in online. At first I was told it was because I had an upgrade, but knowing this to be wrong, i called back and tried again.
It turned out that there had been a flight number change (my ticket was on 311 and I was checking in for 60), even though the schedule was the same (10.00am PDX-SFO).
If your ticket and the check-in information do not match, then OLCI won't work.
the strange thing here is that the flight number changed 2 months ago and no-one had done anything about it.
David
It turned out that there had been a flight number change (my ticket was on 311 and I was checking in for 60), even though the schedule was the same (10.00am PDX-SFO).
If your ticket and the check-in information do not match, then OLCI won't work.
the strange thing here is that the flight number changed 2 months ago and no-one had done anything about it.
David
Dec 7, 2006, 1:49 pm
#22
Join Date: Nov 2003
Location: Los Angeles, CA, USA
Programs: UAL 1K
Posts: 115
I'm never allowed to checkin online, lucky for me I'm on the list. Not only for UAL, but Delta and Northwest, too. Most agents understand the inconvenience and are open about it, even joking on how I made the list. Last checkin at ATL, agent suggested I put middle initial in res. to see if "they catch" it next time.
Dec 7, 2006, 3:24 pm
#24
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Dec 7, 2006, 3:25 pm
#25
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On maybe they're giving out free upgrades if it's your birthday!
I think the former is along the correct lines. I wish it were the latter.
Dec 7, 2006, 4:21 pm
#27
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Location: California
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One other note:
I called Mileage Plus customer service before the flight and asked about getting the bonus miles for attempting to online checkin. They made a note in my account and said to mail a printout of the message showing the attempted online checking to the Mileage Plus address in Rapid City, SD in order to get the bonus miles.
I called Mileage Plus customer service before the flight and asked about getting the bonus miles for attempting to online checkin. They made a note in my account and said to mail a printout of the message showing the attempted online checking to the Mileage Plus address in Rapid City, SD in order to get the bonus miles.
Dec 8, 2006, 11:47 am
#28
Join Date: Aug 2001
Location: SNA
Programs: Sixt Platinum, Avis Preferred Plus, Hertz President's Circle, Hilton Diamond
Posts: 3,557
Well, well, well, it appears I am getting the message (and that was the first time!)
First segment...
We are unable to locate an electronic ticket for this itinerary. Please return to your original place of purchase for assistance and return to united.com for check-in.
Second segment...
Please see a United Representative at the airport to complete check-in.
First segment...
We are unable to locate an electronic ticket for this itinerary. Please return to your original place of purchase for assistance and return to united.com for check-in.
Second segment...
Please see a United Representative at the airport to complete check-in.
Dec 8, 2006, 11:53 am
#29
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I've had this happen when there was a schedule change. Someone at United screwed up, and my e-ticket was invalid. You should call and get it cleared up before heading to the airport - you might even be able to do OLCI once it's fixed.
Dec 8, 2006, 12:04 pm
#30
Join Date: Aug 2001
Location: SNA
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Ah, thanks for the warning.. will call them.