UA to improve Y product?
#1
Original Poster
Join Date: Jan 2004
Location: Berkshire, UK
Posts: 440
UA to improve Y product?
With the upcoming improvements in the front of the aircraft, I am sure I remember some time ago Tilton saying something to the effect that UA needed to "improve the experice" of the customers in Economy, particularly on transpacific services.
Am I imagining it? If so, anyone care to take a guess on when and how the product would change?
Mark
Am I imagining it? If so, anyone care to take a guess on when and how the product would change?
Mark
Last edited by mjgodden; Nov 2, 2006 at 1:06 pm Reason: Forgot the "?" in the title
#2
Suspended
Join Date: Sep 2004
Location: USA
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Nothing can feel like much of an improvement when you are sitting in a seat with a seat pitch of 29 or 30 inches. Perhaps they could convert the Y cabin on all international flights to E+ seating configuration.
#3
Join Date: Sep 2006
Location: LAX
Posts: 1,206
I don't think I've heard that. Why would they put
money into Y? It just makes no sense at all.
money into Y? It just makes no sense at all.
#4
Join Date: May 2006
Location: SFO, SEA, ROA, RDU
Programs: UA 1K, AS
Posts: 1,018
Originally Posted by mzkaiser
I don't think I've heard that. Why would they put
money into Y? It just makes no sense at all.
money into Y? It just makes no sense at all.
I'd like to see power ports that work on domestic flights ... that are longer than 3.5 hrs. Maybe just in E+, C, and F. =)
#5
Original Poster
Join Date: Jan 2004
Location: Berkshire, UK
Posts: 440
Originally Posted by mzkaiser
I don't think I've heard that. Why would they put
money into Y? It just makes no sense at all.
money into Y? It just makes no sense at all.
....desperately searching t'internet now for the article...
Mark
#6
Join Date: Nov 2003
Location: PDX
Programs: United MP (Platinum), AS (75K), AA (GM)
Posts: 223
All I can say is the Transpac 744's desperately need better IFE in Y. My last flight to SYD was awful, even in E+. It would be much easier to forget that I am in the back if I had a seat back TV.
#7
Join Date: Apr 2005
Location: London, UK
Posts: 1,987
Originally Posted by PhlyingRPh
... Perhaps they could convert the Y cabin on all international flights to E+ seating configuration ...
#8
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I vote for making E+ a separate cabin with improved seats (IFE) and food. Charge for this premium but give elites a discount
#9
Join Date: Apr 2005
Location: London, UK
Posts: 1,987
Originally Posted by mjgodden
... I am sure I remember some time ago Tilton saying something to the effect that UA needed to "improve the experice" of the customers in Economy ...
... Am I imagining it? If so, anyone care to take a guess on when and how the product would change? ...
... Am I imagining it? If so, anyone care to take a guess on when and how the product would change? ...
UA could very quickly improve Y experience, IMHO of course.
Stop charging for booze and I'll be a very happy flier in Y, especially E+.
I could even survive without serious complaining in E- if my bad luck put me there.
Non-complimentary alcohol in Y is one of my main peeves against UA (we all have them, don't we?... ).
If UA wants to compete against quality airlines and be perceived as full service carrier (to quote Mr Tilton loosely yet again) it has to match (or at least try) competitors service level.
Bring the booze back! Now... !
It would "improve experience" without cabin improvements.
#10
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I'm pretty sure Tilton has said First and Business will be improved, but not Economy.
There really is no benefit to improving Economy, as you don't get it back in the aggregate. SQ, QF, and LH (other then SFO-MUC on the A346 ) all have a "superior" Economy experience to UA, yet UA has little problem filling the back to NRT, SYD, and FRA.
There really is no benefit to improving Economy, as you don't get it back in the aggregate. SQ, QF, and LH (other then SFO-MUC on the A346 ) all have a "superior" Economy experience to UA, yet UA has little problem filling the back to NRT, SYD, and FRA.
#11
FlyerTalk Evangelist
Join Date: May 2006
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Originally Posted by tj722
All I can say is the Transpac 744's desperately need better IFE in Y.
So, at this point in time I have no plans to hold my breath waiting for UA DirecTV IFE.
#12
Join Date: Jun 2005
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If they're going to put the planes in hangars to retrofit the C/F cabins, they should do something with Y. Admittedly I don't fly back there very often for more than an hour or two, but it's just plain horrible.
#13
Join Date: Feb 2005
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The least they could do is put power plugs. I wouldn't mind too much if they kept everything else the same, but if I'm stuck on a 744 in Y+/-, I'd like to use my laptop for entertainment.
#14
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After seeing what SQ plans to do with its Y product, I asked myself why I keep flying United to Asia.
Other than the 100% RDM, there is really no point flying UA 744. I do hope in-seat power gets added as part of the Y improvement. How much would that cost to add power in 30 744? I am sure it is a lot cheaper than PTV.
http://www.singaporeair.com/saa/en_U...atfeatures.jsp
Other than the 100% RDM, there is really no point flying UA 744. I do hope in-seat power gets added as part of the Y improvement. How much would that cost to add power in 30 744? I am sure it is a lot cheaper than PTV.
http://www.singaporeair.com/saa/en_U...atfeatures.jsp
#15
Join Date: Jun 2005
Location: Terp Country
Programs: All the regulars for an American. Retired now so peon on all of them
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I just went to the SQ website following your link. I hadn't paid much attention to what they're planning. Wow, C and F are ubelievable! Wouldn't it be nice if we had something approaching that?