Any phone # for speaking to US based rep. instead of India when booking rewards
Sep 20, 2006, 9:29 pm
#1
Original Poster
Join Date: Aug 2001
Posts: 67
Any phone # for speaking to US based rep. instead of India when booking rewards
I have had terrible experiences trying to get a clear connection and someone who understands english to book free ticket.
Sep 20, 2006, 11:06 pm
#2
Join Date: Oct 2003
Location: TX, USA
Programs: AA DL UR AGR
Posts: 191
It's all seemingly random in the case of UA; just keep calling back until you get somebody you can understand. Then get their ID and call center details so you can write a letter to UA about how much more helpful it was to be able to understand them easily!
The company I work for employs thousands of Indians, most of whom are very difficult to understand in verbal communication, but they're several levels and time zones away from the user community. Thus, it really only causes problems for level 2 support folks like me who are trying to trouble-shoot major technical issues.
The company I work for employs thousands of Indians, most of whom are very difficult to understand in verbal communication, but they're several levels and time zones away from the user community. Thus, it really only causes problems for level 2 support folks like me who are trying to trouble-shoot major technical issues.
Sep 21, 2006, 3:01 am
#3
Join Date: Sep 2006
Location: SFO
Programs: BA Avios, UA MP, AA, Choice, Club Carlson
Posts: 1,096
Originally Posted by mlsmn
I have had terrible experiences trying to get a clear connection and someone who understands english to book free ticket.
Sep 21, 2006, 3:35 am
#4
Join Date: Jan 2006
Location: San Francisco
Programs: CO silver
Posts: 355
re: INDIA Call Center
I always get Honolulu when I call at 11pm PST. I don't know if you are dialing the local numbers of the country in which you are traveling. I
then go to call shops and dial the USA direct numbers & 1k line I've talked to India once and they made me believe that my $200 unused- change/penalty fee ticket was actually now worth nothing and they apologized that I had now lost $600 which was untrue.
then go to call shops and dial the USA direct numbers & 1k line I've talked to India once and they made me believe that my $200 unused- change/penalty fee ticket was actually now worth nothing and they apologized that I had now lost $600 which was untrue.