Best times/days to check award inventory?
Anyone have any thoughts on when are good times/days to call and check with UA for MP award seats? I have a *A itinerary and can't waitlist for C seats on one UA metal segment (NRT-HNL), so I'm parked in e+ and hoping two C seats open up.
Searched the forum but couldn't find anything definitive... may be the case that there is no magic time/window for calling, but things change, so who knows. Thanks! |
Originally Posted by RodneyBD
Anyone have any thoughts on when are good times/days to call and check with UA for MP award seats? I have a *A itinerary and can't waitlist for C seats on one UA metal segment (NRT-HNL), so I'm parked in e+ and hoping two C seats open up.
Searched the forum but couldn't find anything definitive... may be the case that there is no magic time/window for calling, but things change, so who knows. Thanks! |
Originally Posted by ORDflyr
It seems like I remember someone mentioning that early morning is a good time to call. Especially if your are booking far out.
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Originally Posted by oontiveros
I heard from an Awards Desk agent, before they merged the rev desk in, that the best time to call is 6am to 7am as thats when they update the system...not sure if its true but doen't hurt to call then.
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Originally Posted by tods27
What time zone?
IIRC, time zone of your departure city. |
Originally Posted by Triple7
IIRC, time zone of your departure city.
But then again, I could be wrong... |
Originally Posted by tods27
What time zone?
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Originally Posted by oontiveros
Central US
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Originally Posted by mahasamatman
Or Mumbai.
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Originally Posted by oontiveros
I heard from an Awards Desk agent, before they merged the rev desk in, that the best time to call is 6am to 7am as thats when they update the system...not sure if its true but doen't hurt to call then.
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Originally Posted by rrgg
I'm confused. What if someone has an award reservation that expires? It expires at midnight in the passenger's time zone. Are you saying that if the seat goes back into the award pool, it doesn't happen until 6am? That's not what AA told me, but I may be misinformed.
Sometimes the award seat goes right back to the pool. I just release one NZ award seat SFO to AKL as I found two (!) award seats LAX to AKL on the 2nd flight. That SFO to AKL immediately shows up in the inventory when I look it up on ANA site. |
Originally Posted by Happy
I believe it is midnight Central time zone (UA in ORD), NOT the passenger's time zone. AA is DFW so the same time zone as UA's, but never the passenger's time zone.
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Originally Posted by rrgg
Maybe UA does it differently. The AA award desk just corrected me recently and said it goes by midnight in the passenger's time zone.
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its nto the passenger's time zone. Pretty sure its Central US Time...My award and ticketing dateline in Jakarta, where I live mainly, is usually 1100am. Makes it hard when I need to head to their CTO here...
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I would add - dont wait till last hour to do your ticketing
Tonight I had to ticket 2 C award tickets to NZ/Australia. The Int'l Reservation 888 phone was not working properly - I got dropped 2 times while going thru the voice recognition matrix. It took several tries within 30 minutes to finally get to talk to an agent. I called just before 9pm ET. Had I called an hour later than that, I would be sweating - these C seats on NZ are so hard to come by, I would be damned to lose them by not ticketing before deadline because of phone problem! I should have called few hours earlier so I would most likely talk to agent based in Hawaii instead of India Call Center. Though at the end the agent from India was competent and helpful the phone connection wasn't good and there were times I thought I might be disconnected.
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