ORD Sunday mess--made better by great GA
May 3, 2006, 2:23 pm
#1
Original Poster
Join Date: Jan 2005
Location: If only I knew
Programs: Several of my own making in which I was recently fast-tracked to super-duper-über-elite status
Posts: 1,074
ORD Sunday mess--made better by great GA
Without going into boring detail, after a cancelled flight, re-route to ORD (which was experiencing a big weather mess), multiple delays, and dealing with surly CSRs, TAs and GAs, we finally stumbled on a GA (Kerri Alessi in ORD) that was willing to bend over backwards to make things right and get us home.
It's always nice to see that there are still a few UA employees out there that are willing to help and be good natured about it.
It's always nice to see that there are still a few UA employees out there that are willing to help and be good natured about it.
May 3, 2006, 3:28 pm
#2
Join Date: Mar 2000
Location: Los Angeles
Posts: 148
Lucky you. I think you're luckier than most. I've find in ORD they are a tad rude and like to complain about their heavy workload, blah blah blah.
May 3, 2006, 4:20 pm
#3
Join Date: Sep 2002
Location: Heading to Costco for more popcorn...
Programs: UA 1K 2MM Flier, SPG Plt, Hilton Dia
Posts: 8,461
Glad to hear you had a good experience with one of the ORD GAs. There are so many complaints about them, it's nice to hear the positives 
Flights Sunday afternoon/evening at ORD weren't fun, it's never pretty when it's down to 1 runway for part of the day. I was in CLE Sunday (trying to fly home) where the last four flights to ORD were cancelled and only three agents working up front, eventually four. That didn't make their week any better.
Flights Sunday afternoon/evening at ORD weren't fun, it's never pretty when it's down to 1 runway for part of the day. I was in CLE Sunday (trying to fly home) where the last four flights to ORD were cancelled and only three agents working up front, eventually four. That didn't make their week any better.
May 3, 2006, 5:04 pm
#4
Join Date: Dec 2003
Location: DC|NYC
Programs: UA GS, DL Plat, Marriott Bonvoy LIfetime Titanium/SPG refugee, Hertz Prez, Amtrak Select
Posts: 3,201
I hope you'll take a moment to write a letter. Such positive behavior should be acknowledged, appreciated, recognized, and encouraged.
May 3, 2006, 5:06 pm
#5
Join Date: Aug 2001
Posts: 9,677
Originally Posted by MGJ2727
Lucky you. I think you're luckier than most. I've find in ORD they are a tad rude and like to complain about their heavy workload, blah blah blah.
May 3, 2006, 5:19 pm
#6
Join Date: Dec 2005
Programs: SPG, UA, MR
Posts: 119
Good to hear of your excellent experience with the GA. Personally, I try to avoid ORD like the plague now... DEN here I come!
May 3, 2006, 9:16 pm
#7
Join Date: Oct 2002
Location: Houston
Programs: AA EXP; Hyatt Globalist; Marriott Titanium, Hilton Diamond, UA 1.56MM (fmr UA1K)
Posts: 5,770
ORD sure was a mess last Sunday...my flight to IAH was delayed by over 3 hrs.. and there were a slew of cancellations with long lines to re-book. You sure don't complain about a delay when you see that re-book line!
I've never had any problem with UA gate agents...although I've never really had a lot of need to interact with them. The ones that I have dealt with have been great.
I've never had any problem with UA gate agents...although I've never really had a lot of need to interact with them. The ones that I have dealt with have been great.
May 4, 2006, 12:00 am
#8
Original Poster
Join Date: Jan 2005
Location: If only I knew
Programs: Several of my own making in which I was recently fast-tracked to super-duper-über-elite status
Posts: 1,074
Originally Posted by EnvoyBoy
I hope you'll take a moment to write a letter. Such positive behavior should be acknowledged, appreciated, recognized, and encouraged.
I must have dealt with ten different CSRs, TAs, RCC matrons, and GAs that day and she was the only one that really tried and got things done. Granted, only a couple were surly or rude, and at least two phone CSRs were fairly helpful (guess there's only so much they can do over the phone), but most had the "you're lucky we're even trying to accomodate you" attitude, even though none of it was my doing.