Comp Hotel/misconnect 1K benefit?
Mar 30, 2006, 5:58 pm
#1
Ambassador: China
Original Poster
Join Date: Oct 2005
Location: Malibu Inferno Ground Zero
Programs: UA AA CO
Posts: 4,836
Comp Hotel/misconnect 1K benefit?
Will UA offer a comp hotel room as a 1K benefit if stranded due to misconnecting from late arrival?
Mar 30, 2006, 6:22 pm
#2
Join Date: Jun 2005
Location: SFO / SJC
Programs: United 1K MM, Starwood Platinum
Posts: 581
Most of the time yes, but not always if the flight was late due to weather. They're supposed to for 1Ks only, in the case of weather delays, but they don't always.
Mar 30, 2006, 6:26 pm
#3
Join Date: Oct 1999
Location: BOS
Programs: JetBlue Mosaic, WN A List Preferred, Hyatt Globalest, Hilton Diamond, Marriott Platinum, IHG Spire
Posts: 3,966
Yes
This is an internally published UA 1K and I'm sure UGS benefit. If you do a search, you can find the internal code that refers to it in UA's DRS. The DRS is essentially an electronic handbook or manual of many UA procedures that agents refer too. Also we have a couple of people on the board who have access to the UA DRS, and occasionally they have been so kind as to directly post some of these policies, so this one might be an interesting read as well.
I have found in 99% of cases they are very accommodating, but I have read instances where others on the board have had to give the UA agent the specific profile code to bring up this procedure.
Also keep in mind if there is a major disruption to operations, such as a blizard in IAD or ORD, UA and other airlines can and do run out of hotel rooms. If they run out of hotel rooms they will not be able to get you one, and perhaps they would give you a service check dollars off or something instead.
Basically UA normally electronically issues hotel vouchers. It is my understanding that each station has a block of hotel rooms, and an agent calls up a screen that shows what hotels are available, and then grabs the room out of availability....it almost seems like grabbing seats on a flight. I have had a case where the hotel they were trying to get got snatched by another agent in the same station, and they had to call someone to apparently get another hotel loaded in to availability.
Also this kind of thing might be done out of a system called "The Shell" but I am not 100% sure on that.
I have found in 99% of cases they are very accommodating, but I have read instances where others on the board have had to give the UA agent the specific profile code to bring up this procedure.
Also keep in mind if there is a major disruption to operations, such as a blizard in IAD or ORD, UA and other airlines can and do run out of hotel rooms. If they run out of hotel rooms they will not be able to get you one, and perhaps they would give you a service check dollars off or something instead.
Basically UA normally electronically issues hotel vouchers. It is my understanding that each station has a block of hotel rooms, and an agent calls up a screen that shows what hotels are available, and then grabs the room out of availability....it almost seems like grabbing seats on a flight. I have had a case where the hotel they were trying to get got snatched by another agent in the same station, and they had to call someone to apparently get another hotel loaded in to availability.
Also this kind of thing might be done out of a system called "The Shell" but I am not 100% sure on that.
Mar 30, 2006, 7:01 pm
#4
Join Date: Sep 2004
Programs: UA GS
Posts: 2,159
Here it is
S*ual/involuntary Reroute - Amenity
Mar 30, 2006, 8:35 pm
#5
Join Date: May 2003
Location: SAN
Programs: UA GS/1K/MM, VA Gold, DL Gold
Posts: 5,581
I've always been offered a hotel room as a 1k / UGS even for weather delays. As a UGS it is usually already booked before I arrive, and an agent meets the flight to hand over the vouchers. This is one of the key advantages of UGS IMO ^
Mar 30, 2006, 8:58 pm
#6
FlyerTalk Evangelist
Join Date: Sep 1999
Posts: 12,375
I remembered these two related threads and found them with a quick search...
http://www.flyertalk.com/forum/showthread.php?t=111352
http://www.flyertalk.com/forum/showthread.php?t=335032
http://www.flyertalk.com/forum/showthread.php?t=111352
http://www.flyertalk.com/forum/showthread.php?t=335032
Mar 30, 2006, 9:43 pm
#7
Join Date: Sep 2005
Location: Sydney,Australia
Programs: UA 1K, QF Gold
Posts: 1,141
From the 2005 Star Alliance Guide-
Can I take it to mean amenites is *A lingo for a hotel etc?
In the event of an “Uncontrollable” delay, Star Alliance member carriers will provide amenities to Premium Customers (First, Business and Star Gold) travelling on an “Intercontinental” journey
Mar 30, 2006, 10:03 pm
#8
Ambassador: China
Original Poster
Join Date: Oct 2005
Location: Malibu Inferno Ground Zero
Programs: UA AA CO
Posts: 4,836
The actual scenario is LAX-NRT-HKG then 1:10 minutes to catch a flight to
CAN. If it can be booked through UA as a flight LAX to CAN,.... then if the flight HKG -CAN is missed who might pay the $350 per night to stay at the airport hotel?
CAN. If it can be booked through UA as a flight LAX to CAN,.... then if the flight HKG -CAN is missed who might pay the $350 per night to stay at the airport hotel?
Apr 7, 2006, 12:38 am
#9
Join Date: Sep 2004
Location: SBY
Programs: AA, UA, NH
Posts: 184
I recently had a misconnect for a mechanical. I was given a hotel voucher.
I am a 1P.
\rec
I am a 1P.
\rec
Apr 7, 2006, 1:45 am
#10
Join Date: Oct 2005
Location: USA
Programs: SQ PPS SOLITAIRE, AA ,HHONOR GOLD, BONVOY GOLD, IHG PLAT
Posts: 2,041
I got one about 6 months ago, after getting into Chicago via LAX around 6 PM, coming from Singapore. My connecting UX flight in Chicago was delayed several times. I finally went to the RCC and they put me up at the Hilton, and I took a flight out the next morning. I later learned my original UX flight left around 11:30 at night. It was one of those days when every UX flight was delayed, and the terminal was a zoo (standing room only).
Apr 7, 2006, 4:06 am
#11
FlyerTalk Evangelist
Join Date: May 2001
Location: Southern California/In the air
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Posts: 10,382
Originally Posted by wimpypipsqueak
I've always been offered a hotel room as a 1k / UGS even for weather delays. As a UGS it is usually already booked before I arrive, and an agent meets the flight to hand over the vouchers. This is one of the key advantages of UGS IMO ^
Apr 7, 2006, 5:25 am
#12
Suspended
Join Date: Apr 2004
Posts: 434
Without fail I am always given a hotel room, food vouchers and transportaion voucher if so deemed. 
^ 
@:-) :-:
^ @:-) :-:
Apr 8, 2006, 10:03 am
#13
Join Date: Oct 1999
Location: BOS
Programs: JetBlue Mosaic, WN A List Preferred, Hyatt Globalest, Hilton Diamond, Marriott Platinum, IHG Spire
Posts: 3,966
Hotel Rates
The airlines have specially contracted hotel rates, so they don't pay the hotels exorbitant street prices. For instance at the IAD Hilton the UA contracted rate is about $70. The "street price" is often $150-$250, with say government and corporate contract rates at around $150. Also I know the ORD Hilton especially during the week charges exorbitant rates on the public web site, but don't think UA or any airline is paying that "I'm desperate" rate.
Apr 8, 2006, 10:38 am
#14
Join Date: Jul 2003
Location: San Francisco
Programs: AA Plat
Posts: 267
Originally Posted by wimpypipsqueak
I've always been offered a hotel room as a 1k / UGS even for weather delays. As a UGS it is usually already booked before I arrive, and an agent meets the flight to hand over the vouchers. This is one of the key advantages of UGS IMO ^
Apr 8, 2006, 11:00 am
#15
Join Date: Oct 2001
Location: Somewhere...
Programs: AA PLT/3MM, UA GM/1MM, DL DM/1MM, FB Plat, AS MVP Gold, WN AList+
Posts: 1,588
United Global Services - this is a 1K who spends a lot more than a mere mortal 1K.