India Center Just Cost UA 2 C ORD-NRT
Nov 14, 2005, 6:58 pm
#1
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India Center Just Cost UA 2 C ORD-NRT
Maybe this is the only way they will get it? Anyway, I wanted the miles but since it was paid C anyway, we will be going on AA. To save a few dollars UA just lost $10,000 in revenue.
Rant off/
Rant off/
Nov 14, 2005, 7:03 pm
#2
Join Date: Jun 2003
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Originally Posted by dawei
Maybe this is the only way they will get it? Anyway, I wanted the miles but since it was paid C anyway, we will be going on AA. To save a few dollars UA just lost $10,000 in revenue.
Complain to UA by sending in a copy of the AA ticket, they might take the hint.
Nov 14, 2005, 7:14 pm
#3
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Originally Posted by dawei
Maybe this is the only way they will get it? Anyway, I wanted the miles but since it was paid C anyway, we will be going on AA. To save a few dollars UA just lost $10,000 in revenue.
Rant off/
Rant off/
I sure hope many others are beseiging United on this matter. I shudder to think how many high revenue passengers they're losing due to this set up.
Nov 14, 2005, 7:15 pm
#4
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Hmmmm... I wonder if UA (or other airlines) should offer call centers for Business/First Class purchases only? @:-)
Nov 14, 2005, 7:16 pm
#5
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Don't send the copy of the AA ticket to customer service. Send it to Tilton.
Nov 14, 2005, 7:24 pm
#6
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Originally Posted by BenjaminNYC
Hmmmm... I wonder if UA (or other airlines) should offer call centers for Business/First Class purchases only? @:-)
Nov 14, 2005, 7:25 pm
#7
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Originally Posted by BenjaminNYC
Hmmmm... I wonder if UA (or other airlines) should offer call centers for Business/First Class purchases only? @:-)
Nov 14, 2005, 7:30 pm
#8
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Originally Posted by auh2o
Virgin does that. Press 1 if you are booking UC or something like that....
Nov 14, 2005, 7:34 pm
#9
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Originally Posted by BenjaminNYC
It seems like a good idea.
Nov 14, 2005, 7:37 pm
#10
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A dedicated line makes a lot of sense. (all though the really good idea would be to dump the india center).
I still haven't bought the tickets, maybe I will have better luck tomorrow.... Really though I can think of no other company that makes it so hard to spend money with them.
I still haven't bought the tickets, maybe I will have better luck tomorrow.... Really though I can think of no other company that makes it so hard to spend money with them.
Nov 14, 2005, 7:41 pm
#11
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Originally Posted by auh2o
For a while UA even gave the UGS number to full fare First International pax to use for that trip only.
Nov 14, 2005, 7:43 pm
#12
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Originally Posted by greg
The response to my email was unbelievably canned - the respondent (I now think that service has been outsourced too) actually informed me that outsourcing to India was a cost-effective decision - save $15 in payroll and lose $6K in revenue- wow, is that ever a Harvard Business Case in cost-ineffectiveness.
Nov 14, 2005, 8:26 pm
#13
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Originally Posted by Flyer23
Positions that command a salary of maybe $60-70k/year in the USA are max $6-7k/year in India. Multiply that by a few hundred people in a call center, and that's a lot of C seats that can be lost while still being "cost-effective"
Nov 14, 2005, 8:28 pm
#14
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Originally Posted by JohnnyP
Don't send the copy of the AA ticket to customer service. Send it to Tilton.
Nov 14, 2005, 8:29 pm
#15
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Originally Posted by Flyer23
Positions that command a salary of maybe $60-70k/year in the USA are max $6-7k/year in India.