Consolidated Thread to Post Your UA Website Experiences/Complaints
May 20, 2008, 10:59 am
#1546
FlyerTalk Evangelist
Join Date: Mar 2004
Location: Newport Beach, California, USA
Posts: 36,062
Major pricing errors on website (in UA's favor)
I have to travel from SFO to LAX this Thursday with a return Friday afternoon. Trying to book through the website, fares ranged from $650 to $1,400. This is too steep for me, so I went on travelocity to look at other carriers. Amazingly, travelocity quoted $300 for the same flight pairs. I called the 1P reservations desk, and they were able to book the same flights for me for $306 -- that's a $350+ difference between the website and calling UA directly!
Ridiculous.
Ridiculous.
May 20, 2008, 1:07 pm
#1547
Join Date: Jul 2005
Location: SJC/SFO/OAK
Programs: BD Gold (and future SEN), 0.2MM AA EXP, HHonors Gold, SPG Gold
Posts: 3,107
I have to travel from SFO to LAX this Thursday with a return Friday afternoon. Trying to book through the website, fares ranged from $650 to $1,400. This is too steep for me, so I went on travelocity to look at other carriers. Amazingly, travelocity quoted $300 for the same flight pairs. I called the 1P reservations desk, and they were able to book the same flights for me for $306 -- that's a $350+ difference between the website and calling UA directly!
Ridiculous.
Ridiculous.
May 20, 2008, 4:50 pm
#1548
Join Date: May 2006
Location: Boston
Programs: UA 1K, SPG
Posts: 1,577
We’re sorry, but the price originally quoted...
Yapta has been going nuts finding illusory great deals for me on united.
Clicking through, I am consistently getting
We’re sorry, but the price originally quoted for your selected itinerary is not available due to a change in fare availability or a processing error. The lowest available fare is displayed below.
This has happened to me before, of course, but never so consistently. This is for HKG flights in late September.
I wish there were a way to book these. Multi-citying does not work, nor do the fares show up on any other booking site I can find.
Clicking through, I am consistently getting
We’re sorry, but the price originally quoted for your selected itinerary is not available due to a change in fare availability or a processing error. The lowest available fare is displayed below.
This has happened to me before, of course, but never so consistently. This is for HKG flights in late September.
I wish there were a way to book these. Multi-citying does not work, nor do the fares show up on any other booking site I can find.
May 23, 2008, 12:43 pm
#1549
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Los Angeles & Orange County, CA
Programs: Wouldn't you like to know?!
Posts: 23,822
My Mileage Plus Upgrade Summary is Screwed Up
Upgrade Summary from Mileage Plus (incorrect)
500 milers: 15
CR1: 4
SWU: 4
Upgrade Summary from Reservations (correct)
500 milers: 15
CR1: 5
SWU: 2
When I call or log onto da bomb, the summary displays the incorrect amount of upgrade instruments I have. But, when I actually try to apply online or use via 1K desk, they see the correct amount. What gives
(p.s. the two summaries have been different for months and I called to conference call MP AND 1K desk to make the correct adjustment)
500 milers: 15
CR1: 4
SWU: 4
Upgrade Summary from Reservations (correct)
500 milers: 15
CR1: 5
SWU: 2
When I call or log onto da bomb, the summary displays the incorrect amount of upgrade instruments I have. But, when I actually try to apply online or use via 1K desk, they see the correct amount. What gives
(p.s. the two summaries have been different for months and I called to conference call MP AND 1K desk to make the correct adjustment)
May 23, 2008, 12:53 pm
#1550
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,845
Missing leg
Not sure if this is a common problem with .bomb (tried to search this thread and the overall forum, with no matching results).
One of my itins is missing a LH leg on united.com. I have a printout (pdf) of the original reservation, so I can prove that I booked it as a RT instead of the open jaw that now appears on united.com.
Just called reservations and they say they can see the missing leg in their system (and they gave me the flight number correctly). They indicated that there was a 5 min schedule change on that LH leg, which might cause the problem. .bomb never indicated a schedule change. But I was assured that everything was okay.
I guess I will find out when I get to Frankfurt
One of my itins is missing a LH leg on united.com. I have a printout (pdf) of the original reservation, so I can prove that I booked it as a RT instead of the open jaw that now appears on united.com.
Just called reservations and they say they can see the missing leg in their system (and they gave me the flight number correctly). They indicated that there was a 5 min schedule change on that LH leg, which might cause the problem. .bomb never indicated a schedule change. But I was assured that everything was okay.
I guess I will find out when I get to Frankfurt
May 23, 2008, 11:36 pm
#1551
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Los Angeles & Orange County, CA
Programs: Wouldn't you like to know?!
Posts: 23,822
Upgrade Summary from Mileage Plus (incorrect)
500 milers: 15
CR1: 4
SWU: 4
Upgrade Summary from Reservations (correct)
500 milers: 15
CR1: 5
SWU: 2
When I call or log onto da bomb, the summary displays the incorrect amount of upgrade instruments I have. But, when I actually try to apply online or use via 1K desk, they see the correct amount. What gives (p.s. the two summaries have been different for months and I called to conference call MP AND 1K desk to make the correct adjustment)
500 milers: 15
CR1: 4
SWU: 4
Upgrade Summary from Reservations (correct)
500 milers: 15
CR1: 5
SWU: 2
When I call or log onto da bomb, the summary displays the incorrect amount of upgrade instruments I have. But, when I actually try to apply online or use via 1K desk, they see the correct amount. What gives
(p.s. the two summaries have been different for months and I called to conference call MP AND 1K desk to make the correct adjustment)
May 23, 2008, 11:58 pm
#1552
FlyerTalk Evangelist
Join Date: Mar 2004
Location: Newport Beach, California, USA
Posts: 36,062
Upgrade Summary from Mileage Plus (incorrect)
500 milers: 15
CR1: 4
SWU: 4
Upgrade Summary from Reservations (correct)
500 milers: 15
CR1: 5
SWU: 2
When I call or log onto da bomb, the summary displays the incorrect amount of upgrade instruments I have. But, when I actually try to apply online or use via 1K desk, they see the correct amount. What gives (p.s. the two summaries have been different for months and I called to conference call MP AND 1K desk to make the correct adjustment)
500 milers: 15
CR1: 4
SWU: 4
Upgrade Summary from Reservations (correct)
500 milers: 15
CR1: 5
SWU: 2
When I call or log onto da bomb, the summary displays the incorrect amount of upgrade instruments I have. But, when I actually try to apply online or use via 1K desk, they see the correct amount. What gives
(p.s. the two summaries have been different for months and I called to conference call MP AND 1K desk to make the correct adjustment)
May 28, 2008, 5:15 pm
#1553
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Chicago
Programs: AA EXP
Posts: 11,956
My first ever .bomb problem - not
I decided to apply for an upgrade for the return leg of an upcoming itinerary. I had already upgraded the outbound flight a while back. So this is what I was presented the last two days.
Never have I encountered this before with a ticked purchased on united!
I guess it's time to call the 1K desk.
Error
The passenger name in the reservation and the Mileage Plus number do not match. Please check the number and try again. If you encounter the error again, and the ticket was purchased through a travel agent, contact your agent. You may also contact United reservations at 1-800-UNITED-1 (1-800-864-8331), ext. 21.
The passenger name in the reservation and the Mileage Plus number do not match. Please check the number and try again. If you encounter the error again, and the ticket was purchased through a travel agent, contact your agent. You may also contact United reservations at 1-800-UNITED-1 (1-800-864-8331), ext. 21.
I guess it's time to call the 1K desk.
May 28, 2008, 5:17 pm
#1554
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,139
May 28, 2008, 7:28 pm
#1555
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,139
Apparently this is a prolific problem. I just booked another ticket and got the same error. The agent I just spoke with said I was the third person with this problem in the past hour.
May 28, 2008, 7:37 pm
#1556
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Chicago
Programs: AA EXP
Posts: 11,956
Thanks for the update. I was beginning to think that wine had caused me to forget where I had booked the ticket.
May 28, 2008, 8:10 pm
#1557
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
May 28, 2008, 8:19 pm
#1558
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Chicago
Programs: AA EXP
Posts: 11,956
that's good to know as i was starting to wonder if it might be somewhat/loosely related to this thread
May 29, 2008, 9:37 am
#1559
Join Date: Sep 2005
Location: Silicon Valley
Programs: Mileage Plus 2P, Hilton Silver VIP
Posts: 339
Clear Instructions on .bomb
Got the following message on .bomb while checking my miles:
We're Sorry
There was an error in processing your request. Please see the message below for instructions.
Internal Session Id 1212075186153209087113218352131 User Session Id L2MSYR2kWD8p86rlXJ3vVPJpwMf2GflcQYxGLv9fP6w23MZm8G 65!-886486937!1212075186153 telbrB UserIntB8 java.lang.NullPointerException
I'm glad to see that our friendly programmers at UA gave me such clear instructions.
We're Sorry
There was an error in processing your request. Please see the message below for instructions.
Internal Session Id 1212075186153209087113218352131 User Session Id L2MSYR2kWD8p86rlXJ3vVPJpwMf2GflcQYxGLv9fP6w23MZm8G 65!-886486937!1212075186153 telbrB UserIntB8 java.lang.NullPointerException
I'm glad to see that our friendly programmers at UA gave me such clear instructions.
May 29, 2008, 9:40 am
#1560
Join Date: Jul 2006
Programs: UA 1K
Posts: 1,154
Somebody, somewhere knows exactly what that means.