Cheaper "webfare" on phone!
 

I just booked an open jaw to Europe from SFO and got a cheaper fare by $40 each when I phoned a reservationist. She told me it was impossible for this to happen since it was a webfare which United was allowing reservationists to book as a courtesy. She suggested I call the web techies who sent me to customer service who sent me to the web techies. Huh? So I ended up buying the tickets on the phone when I could have gotten points, etc from booking on line. No one wants to take responsibility for this kind of glitch. I had the same problem recently also with a domestic ticket from SFO to ATL where I could not get the website to offer the route I wanted and could get with a phone call. If UA wants us to book online, shouldn't someone somewhere want to fix this problem? And, if so, who?

I also mentioned the issue of printing the Mileage Summary with a page of headers and was informed that all the web techies do is show you how to navigate what is there. He refused to pass any info to the webmasters. He wanted me to change my computer settings to accomodate the "improvements" that were recently added. I said "changes" would be a better word than "improvements." Imagine, he objected to my "semantics"!

Customer Service was interesting. I talked to a woman there named Karla a few days ago. She actually took an interest in my issues, inc that MP was advertising 5% certs for both international and domestic when it was only for domestic. Within an hour of our conversation, it was changed. When I called today to discuss my booking/ticketing problem, she was not in and the agent refused to hear my case saying I was Karla's customer! Ack. Where do they get these people?

huh? lucky you...It's usually the opposite for me. Usually, I have to point out the routing and the flight numbers for the CSR to find it. Basically, do their job for them. :rolleyes: And say I saw this on your website! I don't know what they are doing at the phone reservation desk.

Even though AS notes they offer their best fares online, my friend who flies them often usually gets a cheaper fare over the phone. Or if a low web-fare is no longer available on the web, they call and get it over the phone. :shrug: