Agent, agent not working. They found us out!
Feb 11, 2005, 11:09 am
#1
Original Poster
Join Date: Aug 2003
Location: NYC
Programs: UA 1.5 Million Mile flyer, Hilton Diamond, Bonvoy Gold, Hertz 5* and PC since 1985
Posts: 5,611
Agent, agent not working. They found us out!
The search function is broken or I would have just added this to that post.
Ahhhhhhhhhhhhh
United lurkers, Please leave this stupid feature off the elite phone line.
Thank you.
Ahhhhhhhhhhhhh
United lurkers, Please leave this stupid feature off the elite phone line.
Thank you.
Feb 11, 2005, 11:28 am
#2
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,133
Hmm, worked for me yesterday on the 2P and 1P lines (still no 1P kit, so I started with a call to the 2P # and finally asked them to give me the 1P # for future calls 
)
Although I have had it "choke" before on more than one occasion and go into an infinite loop when saying "agent, agent" to try to get sent right to one... HAL melts down and starts saying, "Thanks, let me get some more information in order to direct your call to the right agent," then starts interrupting himself over and over: "Is your call on a new or existing--thanks, let me get some--is your flight domestic or international?--hold on while I transfer you--thanks, let me--" etc.
)Although I have had it "choke" before on more than one occasion and go into an infinite loop when saying "agent, agent" to try to get sent right to one... HAL melts down and starts saying, "Thanks, let me get some more information in order to direct your call to the right agent," then starts interrupting himself over and over: "Is your call on a new or existing--thanks, let me get some--is your flight domestic or international?--hold on while I transfer you--thanks, let me--" etc.
Feb 11, 2005, 5:20 pm
#3
Join Date: Dec 2003
Location: Woodstock, GA, USA
Programs: UA 1K (2MM)
Posts: 221
I used the "Agent ... Agent" method last night.
Worked just fine, on the 1k line.
Worked just fine, on the 1k line.
Feb 11, 2005, 5:24 pm
#4
Join Date: Jul 2003
Location: Los Angeles, CA USA
Programs: SPG PLT, AA EXP
Posts: 3,732
Agent, agent, domestic or Agent, agent, international - that's all you need to know, and it worked fine just now.
Feb 11, 2005, 6:06 pm
#5
Join Date: Nov 2004
Location: Cambridge MA (BOS)
Programs: MP Platinum
Posts: 2,240
I wouldn't mind it so much if it wasn't IMPOSSIBLE to use while in the airport terminal. Every 15 to 30 seconds some announcement over the PA gets it all confused and you have to start over. Touch tones PLEASE!
Feb 11, 2005, 7:11 pm
#6
Join Date: Oct 2004
Posts: 523
Originally Posted by yogi
I wouldn't mind it so much if it wasn't IMPOSSIBLE to use while in the airport terminal. Every 15 to 30 seconds some announcement over the PA gets it all confused and you have to start over. Touch tones PLEASE!
albatross
Feb 11, 2005, 7:18 pm
#7
Join Date: Jul 2003
Posts: 834
The voice recognition system just sucks.
Who the hell came up with putting this in? I'd have kicked his or her ... right out to the curb.
Who the hell came up with putting this in? I'd have kicked his or her ... right out to the curb.
Feb 11, 2005, 8:39 pm
#8
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Originally Posted by Jim Phillips
The voice recognition system just sucks.
Who the hell came up with putting this in? I'd have kicked his or her ... right out to the curb.
Who the hell came up with putting this in? I'd have kicked his or her ... right out to the curb.
Feb 11, 2005, 10:48 pm
#9
Join Date: Nov 2000
Location: Portland
Programs: UA 1K, AK Gold 75K, etc. etc.
Posts: 1,660
Originally Posted by TonySCV
Agent, agent, domestic or Agent, agent, international - that's all you need to know, and it worked fine just now.
Feb 12, 2005, 12:51 am
#10
Join Date: Mar 2003
Location: Long Beach, CA
Programs: United GS, HHonors Diamond
Posts: 787
Originally Posted by albatross
I guess I am not the only one. Very frustrating to use their VR system while at the airport. I guess that no one in quality assurance tested that "bizarre" scenario where people used the system while in a place such as an airport with continous PA announcements.
albatross
albatross
Anyway, back to the original topic... although I haven’t tried "agent, agent" for a while, I did read the other day on the 1k only site "If you're not comfortable with the voice prompt system, just say agent to be connect to a United representative" so I would image it should still work?
Feb 12, 2005, 3:48 am
#11
FlyerTalk Evangelist
Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
Programs: UA Premier Gold/disappointed 1MM, HH Gold, IHG Plat, MB Gold, BW Diam Sel
Posts: 17,575
Did you try the old standby of touch-toning the zero (once or a few times)?
I hate VR systems too (especially in noisy places like airports, as noted above by others), but very often they ALSO respond to touch-tone commands.
So give it a try! @:-)
I hate VR systems too (especially in noisy places like airports, as noted above by others), but very often they ALSO respond to touch-tone commands.
So give it a try! @:-)
Feb 12, 2005, 3:08 pm
#12
Join Date: Dec 2002
Location: DC
Programs: AA EXP; UAMM
Posts: 1,902
I found that pushing the zero before the roboagent kicks in gets me to an agent right away. 
Feb 12, 2005, 4:58 pm
#13
FlyerTalk Evangelist
Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
Programs: UA Premier Gold/disappointed 1MM, HH Gold, IHG Plat, MB Gold, BW Diam Sel
Posts: 17,575
Originally Posted by nor4
I found that pushing the zero before the roboagent kicks in gets me to an agent right away.
Feb 12, 2005, 5:04 pm
#14
Join Date: Jan 2001
Location: Akumal, Mexico
Programs: Bonvoy Lifetime Titanium (thanks to SPG), AA Life Gold, UA Life Gold
Posts: 840
Originally Posted by tann1001
.. I did read the other day on the 1k only site "If you're not comfortable with the voice prompt system, just say agent to be connect to a United representative" so I would image it should still work?
Also...why does he have to click his tongue all the time?
Feb 12, 2005, 5:08 pm
#15
FlyerTalk Evangelist
Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
Programs: UA Premier Gold/disappointed 1MM, HH Gold, IHG Plat, MB Gold, BW Diam Sel
Posts: 17,575
Originally Posted by SNA1K
I just tried that and it cycled back to the beginning: "So that I know what type of agent to connect you to: are you calling about flight status, reservations, or upgrades?" None of those--I just want a seat assignment!
Also...why does he have to click his tongue all the time?
Also...why does he have to click his tongue all the time?
And I'll bet you that (when you're at the point in the menu where you're given those three options) if you touch-tone "1" for flight status, "2" for reservations, or "3" for upgrades, it'll work. Give it a try! @:-)