1K 1Call
 

Hi,

I recently sent in an email to 1K Voice inquiring about some DEQMs segments that haven't posted (which they didn't address in the reply by the way) but instead, got a reply about a "1K 1Call" program. I usually try to keep my communications via email, but is this an attempt to encourage us to call in instead?


Dear XXX;


Thank you for contacting us about your DEQM's and Happy Holidays to you. We want to let you know about our "1K 1Call" desk that provides you a single point of contact for all of your reservations and customer service needs. When you call our dedicated team at 1-800-xxx-xxxx (the number on the back of your 1K card), a 1K representative will assist you with your reservations needs. If you require additional assistance, you will be immediately connected to a 1K specialist in our baggage service department, refunds area, united.com support, Mileage Plus(R) or Customer Relations. United's 1K 1Call desk is another way we are working to recognize and better serve you. We appreciate this opportunity to respond and look forward to serving you.


Regards,
XXX
United Airlines Customer Care

just a common way 1K CS ends it messages

The agent may have thought you might want a "more realtime" alternative to email (especially given your concerns about 2011 issues)

as for the DEQMs, as the promo stated, it may take 6-8 weeks after the flight before posting -- but don't fear even if posted after the end of the year, they will credit to 2011 status. This always been true for late in the year promos and more on this in a http://www.flyertalk.com/forum/unite...r-updated.html

Thanks Winecountry. I've written to the 1K desk numerous times in the past, but maybe just haven't noticed this response before.

I don't need any of the EQMs to qualify for 1K again for 2012 (was looking more for the RDMs), but it's been a month so I thought I send in an email before I forget in the new year.

But the 1K 1Call seems like a good idea. I usually don't call unless its for an irrop flight change that I need. Most of the time, if I have any issues or concerns, email correspondence is my preference.

I have taken advantage of the 1k reservation line over the past year for baggage or MP issues. I simply call them and ask to be transferred to the appropriate department. It always worked very well :)

The phrase "1K 1Call" is written on the back of my 1K card next to the reservations line # I'm used to calling.

The folks at Reservations have always been great about helping me get in touch with the right contact at "1K Baggage" (that's a thing), "customer relations" (during business hours, although I've never really talked to someone that way), "the integration desk". They've occasionally talked to (but not patched me through to) an airport or even a gate. Never Inventory Management, though.

I recently called the 1K desk to ask about some upgrade instruments that I had and wanted to use for an upcoming trip. I was calling after hours around 6pm Pacific, but was asked to call back as the MileagePlus office was already closed. So much for "1K 1 Call."

Not that I am complaining, but just thought it was ironic that the one time I do call in, they couldn't resolve my issue.

The 1K baggage desk is awesome. ^^ They saved us from losing a bag when BMI at EDI was too lazy help us locate it.

For upcoming flights, it's usually Reservations that handles UG instrument issues; when flights are in the past, it's MP.

Yeah, it was for an upcoming reservation that I had to change which now falls on Feb 1st for the return. Was just trying to see if MP would help to extend that for a day. Anyone have any experience with that?