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-   -   UA upgrade process is confusing! (https://www.flyertalk.com/forum/united-mileage-plus-pre-merger/1265116-ua-upgrade-process-confusing.html)

RobOnLI Oct 3, 2011 9:11 pm

Since I've never had this happen to me (the whole offloading thing if you're upgraded after checking in) because my upgrade percentage on UA is ridiculous...

What happens if you attempt to board with your coach BP not knowing you were upgraded? Does it beep and you get a new BP or does it let you board and the FC seat goes out empty?

-RM

nmenaker Oct 4, 2011 9:51 am

update
 

Originally Posted by nmenaker (Post 17215389)
I just had an issue. YVR to SFO. 1P. showed three seats in F, about 8-1 hours prior to flght. Get the airport, I'm #2 on the list, must be another 1K or 1P with more flights this year on the flight. Still, checkin agent says, "there are THREE seats available, so you're #2"

Get to gate, check with gate agent "nope, first has checked in full" So, my #1 1K GF has 1B, so we decide to board and see what happens. We get on the flight, and the FA says, yep, F checked in full. So, I say let's get you back with me in the exit row, why don't you turn in your F seat so someone ELSE can be upgraded. So, that takes a LONG time, she has to be off loaded, re-loaded, checked back in, etc. Here, we could have just said to heck with it, keep the seat, come back to sit next to me (in the seat which was empty to begin with)

So, someone DOES take her seat in 1B, I can see that. But, then the GA comes back and says "we have your F seat for you sir" Well, uh you told me 'no way', checked in full, I'm back here and so is my SO. So, sorry give it to the next person on the list please"

And, of course the seat remains empty for the flight.

get the system working people

quick little update on this, no request for anything, no comments at all and yet this AM #1 1K GF (who is actually only 1P now) gets an email saying, "sorry you were downgraded, here's 15,000 miles"

Best use of 1:30 back in the exit row EVER! (we got free drinks too since the FA saw me helping people get their bags in the overhead bins.) :-)

joel67 Oct 4, 2011 9:53 am


Originally Posted by RobOnLI (Post 17216127)
Since I've never had this happen to me (the whole offloading thing if you're upgraded after checking in) because my upgrade percentage on UA is ridiculous...

What happens if you attempt to board with your coach BP not knowing you were upgraded? Does it beep and you get a new BP or does it let you board and the FC seat goes out empty?

-RM

Not sure if the computer will catch it, but it does remind me that you'd better claim that FC seat at least 20 minutes prior to departure time. Once I showed up only 15 minutes prior, feeling secure because I had a checked-in coach boarding pass and had received notification of the upgrade (was hanging out in the Presidents Club with no way to get a new UA boarding pass). They said FC was full and I had not been upgraded. When I pointed to my FC boarding pass sitting on the counter, the agent just tore it up and said that I hadn't checked in in time.

nmenaker Oct 4, 2011 10:30 am


Originally Posted by joel67 (Post 17218454)
Not sure if the computer will catch it, but it does remind me that you'd better claim that FC seat at least 20 minutes prior to departure time. Once I showed up only 15 minutes prior, feeling secure because I had a checked-in coach boarding pass and had received notification of the upgrade (was hanging out in the Presidents Club with no way to get a new UA boarding pass). They said FC was full and I had not been upgraded. When I pointed to my FC boarding pass sitting on the counter, the agent just tore it up and said that I hadn't checked in in time.

no soup for you!

But honestly, that's just BEAT!

Bow Rider Oct 4, 2011 11:00 am


Originally Posted by RobOnLI (Post 17216127)
What happens if you attempt to board with your coach BP not knowing you were upgraded? Does it beep and you get a new BP or does it let you board and the FC seat goes out empty?

-RM

I've had it beep at the gate a couple times, GA reaches over with a new BP. The upper deck LAX-SYD was the high point of my year. ^

RobOnLI Oct 4, 2011 1:46 pm


Originally Posted by Bow Rider (Post 17218852)
I've had it beep at the gate a couple times, GA reaches over with a new BP. The upper deck LAX-SYD was the high point of my year. ^

That's an op up - not a UDU.

My question is specific to UDU. If you get a UDU after you checked in but don't know it, what happens at the gate when they scan your coach boarding pass?

-RM

FlyinHawaiian Oct 4, 2011 1:49 pm

Same process as the op-up Bow Rider describes. The Y boarding pass rejects at the scanner and the agent hands you the new boarding pass.

edcho Oct 4, 2011 1:51 pm


Originally Posted by RobOnLI (Post 17219814)
That's an op up - not a UDU.

My question is specific to UDU. If you get a UDU after you checked in but don't know it, what happens at the gate when they scan your coach boarding pass?

-RM

USUALLY it beeps at you, they will look at your seat, and they will just give you the new BP. Sometimes, you will board and they will issue a new BP after you board (this is the case when you earn an upgrade after gate closes). However, some overloaded GAs (esp during IIROPS) or inattentive GAs will overlook this and send you on your merry way. Only happened to me once though so its a common thing.


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