Recrediting Miles - Canceled Award Booking
#1
Original Poster
Join Date: Apr 2007
Location: UK/Australia
Programs: BAEC Silver, UA2MM, QF Platinum, VA Platinum., Volare Executive Club
Posts: 2,488
Recrediting Miles - Canceled Award Booking
How long does it usually take for miles to be recredited to your account after canceling an award booking?
I am finding that with the Manila CC it takes between a month and never.
Very poor service indeed, with a hint of incompetence and rudeness.
I am finding that with the Manila CC it takes between a month and never.
Very poor service indeed, with a hint of incompetence and rudeness.
#2
Join Date: Apr 2001
Location: TPE, SF, DC
Programs: UA Lifetime GS 4mm
Posts: 890
Oftentimes if all UA metal award 24hr-48hr.
If any part of award involves *A flight, I've had to wait 1 week to post.
You should call UA MP in USA collect call directly since Manila CC is that bad.
If any part of award involves *A flight, I've had to wait 1 week to post.
You should call UA MP in USA collect call directly since Manila CC is that bad.
#3
FlyerTalk Evangelist
Join Date: Mar 2002
Location: SPI
Programs: AA Gold, UA LT Plat, Mar LTT
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#4
Join Date: Dec 2003
Location: Chapel Hill, NC - UA Nobody (sigh)/0.925MM, HHonors Diamond
Posts: 3,510
#5
FlyerTalk Evangelist
Join Date: Jan 2006
Location: SFO
Programs: AA ExPlat,EX-UA 1K, Hyatt Diamond, SPG Plat,
Posts: 12,212
What number did you call? if you call 1K desk they will transfer you to 1K MP CS, as far as Manila CC they might not competence but they NEVER rude, beside you always can hang up and call again
#6
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
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#7
FlyerTalk Evangelist
Join Date: Mar 2002
Location: SPI
Programs: AA Gold, UA LT Plat, Mar LTT
Posts: 18,147
If I WERE routed to Manila, I'd simply follow the FT mantra:
Hang up and call again!
Dave
#8
Join Date: Nov 2009
Location: DEN
Posts: 105
Thats interesting. On rare occasions, I've called the 1K line and once on the phone with someone, pretty much could tell I wasn't speaking with someone who wasn't in the US... does the phone line route to other call centers when the domestic line is full?
#9
FlyerTalk Evangelist
Join Date: Mar 2002
Location: SPI
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#10
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,866
If I WERE routed to Manila, I'd simply follow the FT mantra:
Hang up and call again!
Dave
#11
FlyerTalk Evangelist
Join Date: Dec 2004
Location: Sacramento
Programs: UA 2MM/GS; SPG Lifetime Plat; MHC Lifetime; Tar Heel forever; and I "Dig the Pig" at Piggly Wiggly
Posts: 12,152
With the volanco mess during the past week, calls were forwarded all over the world. I spoke once to India and several time with the GS desk (I wish!)
To OP's question....if all on UA/LH flights (the only airlines on which I have booked award travel recently), the miles were credited within minutes, sometimes even while still on the phone trying to make a new booking.
To OP's question....if all on UA/LH flights (the only airlines on which I have booked award travel recently), the miles were credited within minutes, sometimes even while still on the phone trying to make a new booking.
#12
Join Date: Jan 1999
Location: Too many
Programs: Lots
Posts: 5,760
My bet is our dear Grace was calling from SYD, where there is no choice other than MNL.
#13
Join Date: Feb 2010
Location: LAX
Programs: UA-1K, Hertz-Gold, Marriott-Gold, PC-Platinum, SPG
Posts: 2,777
Miles was credited back to my MP account immediately for UA metal flights.
#14
In Memoriam
Join Date: Sep 2004
Programs: AA EXP, Hilton Gold
Posts: 653
Sometimes they even get around to doing what you have called about
And to keep on topic, miles have always redeposited instantly for me, taxes refunds etc are a whole different story, and often need chasing