Some IAD RCC Agents Not Following Guest Access Rules [Now Resolved]
Apr 6, 2010, 11:19 am
#16
FlyerTalk Evangelist
Join Date: Sep 2007
Location: SJC, SFO, YYC
Programs: AA-EXP, AA-0.41MM, UA-Gold, Ex UA-1K (2006 thru 2015), PMUA-0.95MM, COUA-1.5MM-lite, AF-Silver
Posts: 13,437
Resolved?
Resolution would be a dragon's head on an RCC styrofoam plate.
Resolution would be a dragon's head on an RCC styrofoam plate.
Apr 6, 2010, 11:41 am
#17
Join Date: Feb 2003
Location: NCL
Programs: UA 1MM/*G. DL Gold for one more year.
Posts: 5,305
Just received two $200 domestic e travel certificates. (Is a UA letter admissible? It's a party admission)
Would have preferred for the Dragon Ladies to follow the rules and not make mrs. bucketlist and her sister feel like gate crashers. UA called the RCC and is trying to educate the Dragons.
Practice pointer: Write the 1K voice when the Dragon Ladies don't follow the rules. Skip surfing for drink chits, go for travel certificates! If enough of us complain, it will help.
FROM UA 1KVOICE
I am sorry your wife and sister-in-law were given incorrect information at the Dulles Red Carpet lounge.
I have spoken to the agents there and there should have been no need for them to purchase a one day pass. As a Premier Executive member, Mrs. bucketlist is allowed one guest in the Red Carpet Club.
While I cannot alter the circumstances of what occurred, please accept the attached travel certificates as a gesture of our concern.
Please use the travel certificate provided and travel with us again under more pleasant circumstances. It will be our pleasure to serve you.
xxxxx x xxxxxx
Customer Relations
Would have preferred for the Dragon Ladies to follow the rules and not make mrs. bucketlist and her sister feel like gate crashers. UA called the RCC and is trying to educate the Dragons.
Practice pointer: Write the 1K voice when the Dragon Ladies don't follow the rules. Skip surfing for drink chits, go for travel certificates! If enough of us complain, it will help.
FROM UA 1KVOICE
I am sorry your wife and sister-in-law were given incorrect information at the Dulles Red Carpet lounge.
I have spoken to the agents there and there should have been no need for them to purchase a one day pass. As a Premier Executive member, Mrs. bucketlist is allowed one guest in the Red Carpet Club.
While I cannot alter the circumstances of what occurred, please accept the attached travel certificates as a gesture of our concern.
Please use the travel certificate provided and travel with us again under more pleasant circumstances. It will be our pleasure to serve you.
xxxxx x xxxxxx
Customer Relations
Apr 6, 2010, 11:45 am
#18
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
Apr 6, 2010, 1:08 pm
#19
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Greater DC
Programs: UA plus
Posts: 12,943
OP - did they send YOU the certificate and nothing to your wife/sister-in-law? That doesn't seem right, somehow
Apr 6, 2010, 3:30 pm
#21
Join Date: Feb 2003
Location: NCL
Programs: UA 1MM/*G. DL Gold for one more year.
Posts: 5,305
Apr 6, 2010, 6:41 pm
#23
Original Poster
Join Date: Mar 2008
Location: New Orleans
Programs: AA EXP
Posts: 655
$200 for mrs bucketlist
$200 for her sister.
(Don't think it matters, all .bomb cares about is that a valid ecertificate gets plugged in, probably could be used to send Attila the Hun to charm school...)
When info was sent to 1Kvoice, included their reservation info, much specific detail including that day's posts, on .bomb and star alliance WWW site, on lounge access, which showed that Prem. Ex. can have 1 guest. It was sent while they were still in IAD. It had to be sent by me. A Prem Exec. can't send anything to the 1K voice. There's slow response for a 1K, doubt there'd be any response to a general complaint email to UA. Am glad that 1K voice "took my call", or email in this instance.
SHORT VERSION: They got the ecertificates
Comment: This has been a puzzling thread, w/ posts re "hearsay" and something possibly not "right". What counts is wrongly denied admission, how to prevent it and educate the Dragon Lady, not the use, or mis-use, of ecertificates that UA sends. They were mentioned, well I suppose a bit to gloat, but more to show that UA investigated the situation and agreed that Prem. Exec. on a TATL itinerary should be able to have a guest, and even called the RCC.
Apr 8, 2010, 12:42 pm
#24
Join Date: Jan 2008
Location: SF Bay Area
Programs: UA 1K MM, Marriott Life Plat, various others of little note
Posts: 2,763
Apr 8, 2010, 9:10 pm
#25
Join Date: Nov 2004
Location: Twin Cities
Programs: NW, UA
Posts: 918
Alas, the Dragon Lady may be was onto something!
UA.COM
"As a Mileage Plus Premier Executive or 1K member, your elite status is recognized across the alliance as Star Alliance Gold status which gives you and a guest access to more than 800 Star Alliance lounges worldwide. Show your same-day international ticket*, no matter what class of service you travel in, for access to the Star Alliance lounge.* Just look for the Star Alliance Gold logo"
Can anyone with the latest info chime in on this?
Apr 8, 2010, 9:20 pm
#26
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,827
I just went to the .bomb page to print out the rule for my tomorrow's trip and the language allowing a guest seems to have been removed.
Can anyone with the latest info chime in on this?
Can anyone with the latest info chime in on this?