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UA hubs in JD Powers survey: DEN #2, IAD not even rated!!!

UA hubs in JD Powers survey: DEN #2, IAD not even rated!!!

 
Old Feb 19, 10, 10:18 am
  #1  
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UA hubs in JD Powers survey: DEN #2, IAD not even rated!!!

Other UA hubs:

SFO # 13
ORD # 14
LAX # 19

IMHO, for UA elite fliers LAX is definitely not that bad thanks to T6 checkin.
As for IAD: Unless the airport serves less than 30 million pax it's interesting why it is not rated.
Update: IAD ranked as # 17 in the medium sized category of 10 - 30 million pax - thanks ORD4R.

http://www.usatoday.com/travel/fligh...rts19_ST_N.htm

Full survey:
http://www.jdpower.com/travel/rating...-1#page-anchor

Last edited by cesco.g; Feb 19, 10 at 10:35 am Reason: update
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Old Feb 19, 10, 10:24 am
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Probably because it would be rated to low to print.

IAD can be a mess for UA flyers when connecting to the A gates, plus this research was done when the train was not running yet (which is another story)
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Old Feb 19, 10, 10:26 am
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DTW takes honors as #1... I do like that airport very nice. Recently re-done, spacious, and nice! Love the LH lounge while waiting for my UA flights too!

At #3, MSP is also a very nice airport. Great food there and easy to navigate. I was there yesterday.

I would have guessed LAS / IAH higher and PHX / CLT lower. I also hate the ATL airport and that's up pretty high. I don't think LAX is that nice so I can see why that's a bit lower.

Anyhow, somewhat interesting of an article, but there isn't much specific info given.

Originally Posted by Benny8444 View Post
Probably because it would be rated to low to print.

IAD can be a mess for UA flyers when connecting to the A gates, plus this research was done when the train was not running yet (which is another story)
The weird star tours buses are obnoxious.

Last edited by iluv2fly; Feb 19, 10 at 4:31 pm Reason: merge
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Old Feb 19, 10, 10:27 am
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Is DTW number one because of the operation or the fact that you're leaving Detroit?
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Old Feb 19, 10, 10:29 am
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Originally Posted by cesco.g View Post
As for IAD: Unless the airport serves less than 30 million pax it's interesting why it is not rated.
IAD is rated in the medium airports and did not do well. I am surprised Dulles is a medium size airport.
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Old Feb 19, 10, 10:38 am
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Originally Posted by ORD4R View Post
IAD is rated in the medium airports and did not do well. I am surprised Dulles is a medium size airport.
Me too.

I have no clue how they determine which airport are large and medium size.

IAD seems pretty big to me compared to the other medium airports they have listed.
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Old Feb 19, 10, 10:45 am
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Originally Posted by Benny8444 View Post
Me too.

I have no clue how they determine which airport are large and medium size.

IAD seems pretty big to me compared to the other medium airports they have listed.
They're probably just a bit short of 30 million, given the fact that oinly UA runs a large operation there.

IAD, LGA, BOS were all at the very bottom. All of them got lowest marks in each rating category. IAD eked the two others barely out by one "average" rating in "food & retail services". Luckily for IAD there was no rating for immigration & customs facilities.
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Old Feb 19, 10, 10:48 am
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Originally Posted by cesco.g View Post
They're probably just a bit short of 30 million, given the fact that oinly UA runs a large operation there.

IAD, LGA, BOS were all at the veyr bottom. All of them got lowest marks in each rating category. IAD eked thetwo others barely out by one "average" rating in "food & retail services". Luckily for IAD there was no rating for immigration & customs facilities.
I am surprised IAD has under 30 Million people a year but seeing that DC has three major airports the traffic from the DC metro area spreads out between the three airports.

The Food in the UA terminal is horrible but it is very good in the B gates.

LGA is a nightmare
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Old Feb 19, 10, 10:49 am
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Originally Posted by cesco.g View Post
Luckily for IAD there was no rating for immigration & customs facilities.
Customs is 3rd world....
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Old Feb 19, 10, 10:52 am
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My dear ol' SEA ranked a 666...
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Old Feb 19, 10, 10:56 am
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anyone else surprised to see YVR ranked near the bottom for medium-sized airports? Ive only been through YVR once, but I really liked it.
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Old Feb 19, 10, 11:01 am
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Originally Posted by bmvaughn View Post
My dear ol' SEA ranked a 666...
SEA is a great airport.

The only negative is having to LAD at the S gates from NRT and having to take the train to N but that is almost the same as ORD.

I would like to see some better food options in N though.
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Old Feb 19, 10, 11:06 am
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Originally Posted by hungarianhc View Post
DTW takes honors as #1... I do like that airport very nice. Recently re-done, spacious, and nice! Love the LH lounge while waiting for my UA flights too!
Respectable ranking given the economic hardship the city/area in general had to go thru! ^
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Old Feb 19, 10, 11:07 am
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Originally Posted by cesco.g View Post
They're probably just a bit short of 30 million, given the fact that oinly UA runs a large operation there.

IAD, LGA, BOS were all at the very bottom. All of them got lowest marks in each rating category. IAD eked the two others barely out by one "average" rating in "food & retail services". Luckily for IAD there was no rating for immigration & customs facilities.
if it weren't for subway and $5 footlongs, they'd be last in that, as well
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Old Feb 19, 10, 12:09 pm
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JFK's tough as every terminal is like it's own little airport. I'd give T7 (UA) 4/5 stars - only dragged down by a lack of a priority security line and taking an hour to get to the city by public transit.
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